Air Passengers Rights

What does it mean the term “denied boarding”?

When a flight is overbooked and there aren’t volunteers who let their seats to other passengers you may be denied boarding against your will (though you arrived at the airport with a confirmed reservation, the required documentation to travel, and sufficient time to complete check-in, security and boarding procedures). If you are denied boarding, you have the same entitlements as those whose flights have been cancelled.

 

Can I claim compensation when my flight is delayed?

When a flight is delayed over a period exceeding three hours you can claim compensation EUR 250, EUR 400 or even EUR 600.When a flight is delayed over a period exceeding three hours you can claim compensation EUR 250, EUR 400 or even EUR 600.

Can I cancel my journey in case of significant delay? Does the carrier have to reimburse the amount paid for the flight ticket?

You can cancel the journey without sanction when the expected delay is at least 5 hours. In this case, the carrier is obliged to reimburse the amount paid for the flight ticket. This applies also to passengers who booked their tickets that cannot be returned or changed due to tariff conditions. If you choose reimbursement, you automatically lose the right to free care from the carrier.

Can the carrier avoid the obligation to provide care when the delay is caused by if the flight cancellation was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, for example weather condition, strikes etc.?

No.

Buying meals and refreshments

If you are not offered  assistance you can claim the cost incurred by having to buy meals and refreshments, from the operating air carrier if the cost is not excessive.

Am I entitled to assistance from the carrier when my flight is delayed? Under what circumstances?

Operating carrier is obliged to provide refreshments in a reasonable relation to the waiting time. In cases where overnight stay becomes necessary, the carrier is obliged to provide accommodation and transportation to and from the place of accommodation (hotel or other). The carrier is also obliged to offer two free of charge telephone calls as well as fax messages or e-mails.

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