Contact us whenever if

  • You need advice to help you avoid problems while purchasing and travelling across Europe and save unnecessary costs
  • You want to know your rights if having problems with your cross-border purchase
  • You need help getting into contact with a trader based abroad
  • You want to know how your complaint can be solved and what are your rights and responsibilities in the dispute resolution
  • You want to fill in the online complaint form whenever you cannot reach an agreement with a trader based outside your home country
  • You need professional assistance in asserting your consumer rights and help with other cross-border purchase issues
  • You want to know the European and national consumer protection legislation

You shouldn´t contact us if you need

  • Handle your consumer complaint if the trader is based in your home country (no cross-border element)
  • Intervene if the trader is based outside the EU, Norway and Iceland
  • Handle your consumer complaint if the trader is not an entrepreneur
  • Inspection of disputes between entrepreneur and entrepreneur

Our team

Mgr. Katarína Zalaiová, director

Mgr. Pavel Pavlovkin, legal advisor

JUDr. Soňa Kubáni, legal advisor

Zuzana Zálešáková

Mgr. Zuzana Zálešáková, legal advisor

About ECC Slovakia

The European Consumer Centre Slovakia has been a part of a network of European Consumer Centres since 2006 and has been working under the Ministry of Economy of Slovak republic. ECC Slovakia has four employees. Our task is to provide advice and assistance if you are making purchases in other EU member states, in Norway, or Iceland, or if you are travelling there and you encounter problems when enforcing your rights with providers of goods and services.


Európske spotrebiteľské centrum v SR
Ministerstvo hospodárstva SR
Mlynské nivy 44/a
827 15 Bratislava 212
Slovenská republika

Tel.: +421 905 528 477

European partners