You can send your complaint to ECCNET-SK@ec.europa.eu.
File a complaint
If you have a consumer complaint about a trader based in another EU/EEA country and you have tried to resolve the matter with the trader to no avail, to file a complaint, go to the online complaint form.
For this please go through the checklist.
Do you have permanent residence in Slovakia?
If you are consumer resident in another EU and the European Economic Area (Norway and Iceland) member state you should file a complaint to the ECC the country of your residency.
Should you have permanent residency outside of the EU except Norway and Iceland ECC-Net cannot help you with your cross-border dispute. Access to the services of ECC-Net is currently limited to consumers resident in the EU and the European Economic Area (Norway and Iceland).
Have you bought the product or service as a consumer (not in the course of your trade, business or profession)?
ECC-Net cannot address cases between two traders (B2B transactions).
Do you have a complaint about a trader from another EU-member state, Norway or Iceland?
When you are having a complaint about a Slovak trader, please contact Slovak Trade Inspection (www.soi.sk) and/or consider settling your dispute out-of-court through an Alternative Dispute Resolution procedure.
ECC-Net cannot help you with your cross-border dispute if the trader is based outside EU, except Norway and Iceland.
Have you already sent a written complaint to the trader? (This includes e-mail)
If you haven’t sent a written complaint to the trader yet, we advise you to do this as soon as possible. By doing this, you are providing the trader the opportunity to resolve your complaint. Moreover, the ECC cannot assist you without proof of a written complaint.
We will provide you with information whether your complaint will be sent by the ECC to the ECC in the country of establishment of the trader for examination (trader ECC).
Trader ECC ultimately decides whether your complaint is eligible for conciliation.
Trader ECC should start handling the case as soon as possible. ECC Trader is obliged to contact the trader.
If an agreement between has been found, the Consumer we, before closing the case will seek a confirmation from you consumer that the agreed measure has been implemented.
If a trader fails to respond or appears not to be willing to reach an amicable settlement, the
Trader ECC may, at its discretion, propose closing the case. In this case we will provide you with information on alternative ways of dispute resolution (ADR, ODR or european cross-border proceedings).
You should provide a structured description of your complaint. Don’t forget to attach all relevant documents to the complaint, such as copies of the contract, proof of payment and correspondence between you and the trader, that help to prove your entitlement, it may also affect result of case handling.