Guarantees and Warranties

Is the repaired/replaiced product covered by a new guarantee?

Yes. If the good has been replaced, a new 2-year legal guarantee begins.

Is there a deadline for implementing the solution?

The time frame for applying the guarantee is 30 days. Once the deadline passes, the item is considered unrepairable and the consumer has a right to a replacement or a refund.

To what remedies am I entitled free of charge?

There is a so-called hierarchy of remedies. Firstly, repair or replacement, according to yours wishes, within a reasonable time frame and free of charge.  Secondly, refund or reduction of the purchase price if repair or replacement is impossible, but only under certain conditions.

Who pays the delivery costs in case that I claim goods bought online?

Trader pays the costs of transporting goods if the claim is legitimate. Trader is obliged to pay the lowest necessary costs.

Is it possible to return non-faulty good to the store, when it was bought on the premises?

The return of non-faulty goods depends entirely upon the good will or general terms and conditions of the trader.