Shopping online

I withdrew from the contract without giving any reason, but the e-shop did not reimburse the whole amount paid. Can they do that?

You should only be liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. Your should only handle and inspect them in the same manner as he would be allowed to do in a shop. In principle, you should be able to open the packaging to access the goods if similar goods are normally displayed in shops in unpacked condition.When returning the goods, you should take reasonable care, for example, by choosing an established transport or postal service provider, to ensure that the goods reach the trader and are not damaged in transit.

Does the e-shop reimburse costs paid by me for delivery of goods from the merchant to me when I want to withdraw from the contract in the cooling-off period?

Trader has to refund you for the product within 14 days of the withdrawal. This includes the costs of delivery.

Do I have to return the product to the seller? Who pays the shipping costs?

Unless the trader has offered to collect the goods himself, you should send back the goods or hand them over to the trader or to a person authorised by the trader to receive the goods, You should do it not later than 14 days from the day on which you has communicated your decision to withdraw from the contract to the trader.  If trader want you to bear the cost of returning goods after you change your mind, he has to clearly inform you about tha tbeforehand, otherwise trader has to pay for the return himself.

Are there any exceptions to the Cooling-off Rule?

There are exceptions including package travel, timeshare contracts, goods made to the consumer’s specifications or clearly personalised ( T-shirts with a personalised print) and goods with specific characteristics (Cosmetic products such as lipsticks). The granting of a right of withdrawal to the consumer could be inappropriate in the case of certain services where the conclusion of the contract implies the setting aside of capacity which, if a right of withdrawal were exercised, the trader may find difficult to fill. This would for example be the case where reservations are made at hotels or concerning holiday cottages or cultural or sporting events.’

I bought goods in an e-shop based in another EU country. How many days do I have to withdraw from the contract without giving any reason and without sanctions?

You have 14 days to withdraw from distance or off-premises contract without giving any reason.

If I buy goods or a service from a trader abroad my consumer rights may be different to my country. Law of which country is applied when I buy online?

If trader pursues his commercial or professional activities in the member state of usual residence of the consumer or the trader focuses on the state of the consumer in any way, the contract will generally be governed by the law of the state of the consumer’s usual residence. So, ordinarily the contracts concluded with Slovak consumers will be governed by Slovak law and the rules will be the same as if the consumer shopped in a domestic e-shop.

Keep in mind, if you buy something from a e-shop based in another EU Member State, your rights are the same or very similar to your rights when you buy stuff in Slovakia. Since 2014 have been unified the rules governing the business-to-consumer relationship in the fields of consumer information for contracts other than distance or off premises contracts, consumer information and right of withdrawal for distance and off-premises contracts, other consumer rights.

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