Shopping online

Trader hasn’t delivered my wedding dress before the wedding? Do I have right to withdraw from the contract?

Purchase of a wedding dress falls into circumstances where the delivery period is essential. If you stated in contract that delivery period or and the trader fails to deliver the goods on time, you should be entitled to terminate the contract immediately upon expiry of the initially agreed time limit.

What to do if something you ordered hasn’t arrived?

If you paid goods by a credit card and goods were not delivered, you can contact your bank and ask for refund through the so-called chargeback procedure.

Which is the safest payment method?

The most secure payment method is to pay after the receipt of your package. Unless trader delivers the goods before payment, use credit or debit card online payments which can provide you with increased protection in case your order does not arrive. This also applies to certain payment systems (e.g. Paypal).

Is it safe to pay over the internet?

The vast majority of people shop online without any difficulty. In case of doubts, you should avoid using a Money-wiring service because you will have no recourse if something goes wrong.

What information does an online vendor must provide me with before entering the contract?

Before the contract is concluded a seller is obliged to provide you with extensive information about seller’s details, main features of the product or service,  total price, including all taxes and delivery charges and about your right to withdraw from the contract (return of goods) without giving any reason during the cooling-off period.

What are the things to keep in mind when shopping online?

If the offer looks too good to be true, there is a reason to raise caution. Before you buy, keep in mind that an eshop can be easily created in a minute by anyone. So, it is worth trying to check credibility of a trader before the purchase.
You can for example simply type the name of the respective e-shop in a search engine and find out about other users’ experience with the respective trader.
You should find the e-shop’s operator on the website before the purchase and if possible, check the business register of the trader’s national state to see whether the entrepreneur is registered or not.