- The platform is user-friendly and accessible on all types of devices. Consumers can fill out the complaint form on the platform in three simple steps.
- The platform offers users the possibility to conduct the entire resolution procedure online.
- The platform is multilingual. A translation service is available on the platform to assist disputes involving parties based in different European countries.
Alternative Dispute Resolution (ADR) offers a quick and inexpensive way to solve disputes. On average, it takes a maximum of 90 days for cases to be solved. The experience of European consumers who have used Alternative Dispute Resolution tends to be positive: 70% were satisfied by the way their complaint was handled through this procedure. This is an additional way for consumers to solve their disputes and will not replace the possibility of going to court, which is however usually more costly and takes longer (only 45% of consumers are satisfied by the way a court handled their complaint).
Traders will also benefit from this new platform, as Alternative Dispute Resolution procedures will help them avoid costly litigation fees and maintain good customer relations.