Passenger rights

Do I have right on information when something goes wrong with my flight (e.g. cancellation, delay or denied boarding)?

Yes. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed in a manner clearly visible to passengers: ‘If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance’.

When does the European air passengers protection applies?

European air passengers protection applies if your flight departs from an EU country (this also includes Iceland, Norway and Switzerland) or arrives in an EU country on an EU based carrier.

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