Rail passenger rights

In the event of cancellation or delay of the train is there any compensation?

Passengers may claim a minimum compensation equivalent to:

  • 25 % of the ticket price for a delay of 60 to 119 minutes,
  • 50 % of the ticket price for a delay of 120 minutes or more.

What are my rights when my (international) train is delayed 2,5 hours?

If you are told you will arrive at your final destination with a delay of 2,5 hour, you are entitled to cancel your travel plans and request an immediate refund of the cost of your ticket. You may also be entitled to a return journey to your initial departure point. Further you should be provided with meals and refreshments (proportionate to the waiting time) and for accommodation – if you have to stay overnight.

What are my rights when my train is delayed 50 minutes?

If your train is delayed 50 minutes, you have the right to appropriate information about what is happening while you are waiting. You have the right for compensation, when the delay is at least one hour.

Who can I contact when I think that the railway company breached his obligations and I want to lodge a complaint?

If you think your rights have not been respected, you can complain to the railway company, which must reply within 1 month. If you are not satisfied with their reply, you can contact the national enforcement body in your country.