Passenger rights

Can I cancel my journey in case of significant delay? Does the carrier have to reimburse the amount paid for the flight ticket?

You can cancel the journey without sanction when the expected delay is at least 5 hours. In this case, the carrier is obliged to reimburse the amount paid for the flight ticket. This applies also to passengers who booked their tickets that cannot be returned or changed due to tariff conditions. If you choose reimbursement, you automatically lose the right to free care from the carrier.

Can the carrier avoid the obligation to provide care when the delay is caused by if the flight cancellation was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, for example weather condition, strikes etc.?

No.

Buying meals and refreshments

If you are not offered  assistance you can claim the cost incurred by having to buy meals and refreshments, from the operating air carrier if the cost is not excessive.

Am I entitled to assistance from the carrier when my flight is delayed? Under what circumstances?

Operating carrier is obliged to provide refreshments in a reasonable relation to the waiting time. In cases where overnight stay becomes necessary, the carrier is obliged to provide accommodation and transportation to and from the place of accommodation (hotel or other). The carrier is also obliged to offer two free of charge telephone calls as well as fax messages or e-mails.

What are my rights if my flight is delayed?

You are entitled to assistance (meal, telephone calls and accommodation, if necessary). If your flight to or from an EU airport is delayed for three hours or more, you are legally entitled to receive the same compensation as those people whose flightshave been cancelled.You are entitled to assistance (meal, telephone calls and accommodation, if necessary). If your flight to or from an EU airport is delayed for three hours or more, you are legally entitled to receive the same compensation as those people whose flightshave been cancelled.You are entitled to assistance (meal, telephone calls and accommodation, if necessary). If your flight to or from an EU airport is delayed for three hours or more, you are legally entitled to receive the same compensation as those people whose flightshave been cancelled.You are entitled to assistance (meal, telephone calls and accommodation, if necessary). If your flight to or from an EU airport is delayed for three hours or more, you are legally entitled to receive the same compensation as those people whose flightshave been cancelled.

Are there exemptions relieve the air carrier of the obligation to pay compensation?

You won’t be entitled to compensation if your flight is delayed as a result of “extraordinary circumstances” or you were informed about the cancellation or delay at least two weeks before the scheduled time of departure.

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