Passenger rights

In the event of flight cancellation, long delay or denied boarding have the right to:

compensation totalling:

• EUR 250 for all flights of 1500 kilometres or less;
• EUR 400 for all intra-Community flights of more than 1500 kilometers, and for all other flights between 1500 and 3500 kilometres.
• EUR 600 for all other flights.

If the carrier offered you an alternative flight with a similar schedule, the compensation may be reduced by 50%.

It is likely that you will be entitled to obtain compensation for delayed (more than 3 hours), cancelled flights or in case you are not allowed to board your flight.It is likely that you will be entitled to obtain compensation for delayed (more than 3 hours), cancelled flights or in case you are not allowed to board your flight.It is likely that you will be entitled to obtain compensation for delayed (more than 3 hours), cancelled flights or in case you are not allowed to board your flight.It is likely that you will be entitled to obtain compensation for delayed (more than 3 hours), cancelled flights or in case you are not allowed to board your flight.

Regardless the cancellation was due to extraordinary circumstances or not the air carrier must offer you assistance (reimbursement or re-routing) and care (meals and/or accommodation) while you are waiting for alternative transport.

The carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.The carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.The carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.The carrier has to offer you the option between the reimbursement of your ticket and a return flight to the airport of departure at the earliest opportunity or re-routing to your final destination at the earliest opportunity or re-routing at a later date at your convenience under comparable transport conditions, subject to the availability of seats. In case you are re-routed and you reach your final destination with a delay of 3 hours or more you are entitled to compensation.

We are often able to get a more positive response from air carrier than the you will have done alone.

Each Member State is obliged to designate an appropriate body to enforce Regulation No 261/2004 on its territory.

A list of these bodies is available here. Competencies of the supervisory authorities differ in every country. These authorities are not always competent to make decisions in particular disputes between carriers and passengers. Usually, the authorities have the right to apply financial sanctions in case of detected violations.