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If you think your rights have not been respected, you can complain to the carrier within 3 months of the date on which the event happened. The carrier must react within 1 month and give you a final reply 3 months after receiving the complaint.
If you think your rights have not been respected, you can complain to the carrier within 3 months of the date on which the event happened. The carrier must react within 1 month and give you a final reply 3 months after receiving the complaint.