Delays of over two hours for flights less than 1500km
In case of flights of 1,500 kilometers or less and a delay in departure of at least two hours, the …View article
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Cancelled flight
If you receive the information about a cancelled flight at the airport the airline is obliged to take you as …View article
Carriers must have a complaint handling mechanism available to all passengers
If you think your rights have not been respected, you can complain to the carrier within 3 months of the date on …View article
Journeys of more than 250km
Assistance Carriers must provide adequate assistance to passengers in situations of cancellation, or a delay of more than 90 minutes …View article
Travel by Bus
The rights of passengers travelling by road are governed by EU Regulation 181/2011 (concerning the rights of passengers in bus …View article
Contract concluded on-line
After you have filled in the order form, including delivery and payment conditions, trader shall inform you in a clear and …View article