Off-premises contracts

As well as in a shop or on the internet, you can also purchase items on your doorstep, on the street or during an excursion. In such circumstances, it is possible that a seller surprised you or put pressure on you to make the purchase. Consequently, you are – as a consumer – offered protection when you conclude a contract outside sales premises (off-premises).

As purchase off-premises there can be considered purchase of goods or servises which you as consumer buys from trader:

  • on street, at trade fairs , at occasionally trade, it means in a place which is not the business premises of the trader,
  • who visits consumer at his/her home or work with intention to rpesent goods or services,
  • during an excursion organised by the trader with the aim or effect of promoting and selling goods or services to the consumer,
  • at the business premises of the trader or through any means of distance communication immediately after the consumer was personally and individually addressed in a place which is not the business premises of the trader in the simultaneous physical presence of the trader and the consumer.

Once you have made a purchase from a door-to-door salesperson, you must receive written confirmation of your transaction. The confirmation must be on paper or on another durable medium such as e-mail, fax or a message to your personal account on the trader’s website – provided it is something you can store and which the trader cannot unilaterally change.

In some EU countries, the right to receive confirmation for your order, to cancel it and other legal requirements do not apply to door-to-door purchases of less than EUR 50.