Consumers have the right to access to quality out-of-court bodies, called “ADR entities”, which is ensured by the European legislation on Alternative Dispute Resolution and Online Dispute Resolution.
ADR entities deal with disputes between consumers and vendors residing or permanently based in any country of the European Union. Quick, simple and cheap way of resolution of consumer problems with traders is an alternative to the classic lawsuit that usually is long and costly.
The aim of the ADR scheme is to facilitate an amicable settlement of a dispute and reach agreements for both parties. If a consumer thinks that they suffered prejudices from a vendor or that a vendor failed their obligations, they have the right to carry out an ADR procedure and try to seek an out-of-court solution.
The ADR entity will process the particular submission and if the consumer’s requirements are assessed as justified, the entity will ask the particular vendor to react in order to reach an amicable solution of the particular dispute. Vendors are obliged to cooperate with the ADR entity. If a vendor is not willing to accept the proposed agreement, the ADR entity can issue a non-binding justified statement which can be used by the consumer for possible further steps concerning the enforcement of their claim.
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Alternative dispute resolution (ADR) helps consumers resolve disputes with traders when they have a problem with a product or service …
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