Delays of over four hours for flights that are over 3500 km
In cases of flights of more than 3,500 kilometres, and a delay at departure of at least four hours, the …View article
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Passenger rights
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Delays of over three hours for flights that are between 1500 and 3500 km
In the case of flight distance between 1,500 and 3,500 kilometers, and a delay in departure of at least three …View article
Delays of over two hours for flights less than 1500km
In case of flights of 1,500 kilometers or less and a delay in departure of at least two hours, the …View article
Cancelled flight
If you receive the information about a cancelled flight at the airport the airline is obliged to take you as …View article
Carriers must have a complaint handling mechanism available to all passengers
If you think your rights have not been respected, you can complain to the carrier within 3 months of the date on …View article
Journeys of more than 250km
Assistance Carriers must provide adequate assistance to passengers in situations of cancellation, or a delay of more than 90 minutes …View article