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Solving disputes online: The Online Dispute Resolution (ODR) platform for consumers and traders

The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their …
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Key features of the platform

The platform is user-friendly and accessible on all types of devices. Consumers can fill out the complaint form on the platform in …
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How does ODR Platform Work?

 The platform is user-friendly, multilingual and accessible to all. Everything is done in four, simple steps: The consumer fills in …
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Alternative Dispute Resolution

Consumers have the right to access to quality out-of-court bodies, called “ADR entities”, which is ensured by the European legislation …
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Why use ADR

Alternative dispute resolution (ADR) helps consumers resolve disputes with traders when they have a problem with a product or service …
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Package travel

Package travel is where you buy a combination of services for a holiday or trip that takes more than 24 hours, or …
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