Your rights and package holidays
Right to information You should receive clear and accurate information about all aspects of the holiday before you sign the contract (including information on …View article
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How to complain about your holiday booking
If anything goes wrong during your holiday which is not your fault (e.g. if a sightseeing tour is cancelled or …View article
Car rental companies improve treatment of consumers
Did you ever book a car online and find out you had to pay more when you get to the …View article
Collecting the car
Collecting the car When collecting the car it might not be available, cost more than indicated at booking or shows …View article
Your rights in international transport
Passenger rights are limited to claims relating directly to a delayed or cancelled train. Arriving late for an appointment, for …View article
Six basic rights in rail transport services within the EU
Buying tickets Tickets must be available for purchase via staffed stations, ticket counters, selling machines, or the internet. In the …View article