Passenger rights

I arived at the airport with a confirmed reservation but I was denied boarding. What are my rights?

If you are involuntarily denied boarding, you have the same entitlements as those whose flights have been cancelled:

  • rerouting to the final destination, or a refund for the part or parts of the journey not completed,
  • you should receive adequate care from the air carrier,
  • right to compensation

If you are involuntarily denied boarding, you have the same entitlements as those whose flights have been cancelled:

  • rerouting to the final destination, or a refund for the part or parts of the journey not completed,
  • you should receive adequate care from the air carrier,
  • right to compensation