Are there any exceptions to the Cooling-off Rule?
There are exceptions including package travel, timeshare contracts, goods made to the consumer’s specifications or clearly personalised ( T-shirts with a personalised print) and goods with specific characteristics (Cosmetic products such as lipsticks). The granting of a right of withdrawal to the consumer could be inappropriate in the case of certain services where the conclusion of the contract implies the setting aside of capacity which, if a right of withdrawal were exercised, the trader may find difficult to fill. This would for example be the case where reservations are made at hotels or concerning holiday cottages or cultural or sporting events.’
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