The European Payment Order
This procedure applies when you are claiming money from someone who does not deny that they owe you the sum …View article
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Topics
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Solving disputes online: The Online Dispute Resolution (ODR) platform for consumers and traders
The Online Dispute Resolution (ODR) platform offers a single point of entry that allows EU consumers and traders to settle their …View article
Key features of the platform
The platform is user-friendly and accessible on all types of devices. Consumers can fill out the complaint form on the platform in …View article
How does ODR Platform Work?
The platform is user-friendly, multilingual and accessible to all. Everything is done in four, simple steps: The consumer fills in …View article
Alternative Dispute Resolution
Consumers have the right to access to quality out-of-court bodies, called “ADR entities”, which is ensured by the European legislation …View article
Why use ADR
Alternative dispute resolution (ADR) helps consumers resolve disputes with traders when they have a problem with a product or service …View article