Is the repaired/replaiced product covered by a new guarantee?
Yes. If the good has been replaced, a new 2-year legal guarantee begins.
Did not find your answer? Describe your problem to us!
Yes. If the good has been replaced, a new 2-year legal guarantee begins.
Did not find your answer? Describe your problem to us!
The time frame for applying the guarantee is 30 days. Once the deadline passes, the item is considered unrepairable and the consumer has a right to a replacement or a refund.
Did not find your answer? Describe your problem to us!
There is a so-called hierarchy of remedies. Firstly, repair or replacement, according to yours wishes, within a reasonable time frame and free of charge. Secondly, refund or reduction of the purchase price if repair or replacement is impossible, but only under certain conditions.
Did not find your answer? Describe your problem to us!
Trader pays the costs of transporting goods if the claim is legitimate. Trader is obliged to pay the lowest necessary costs.
Did not find your answer? Describe your problem to us!
The return of non-faulty goods depends entirely upon the good will or general terms and conditions of the trader.
Did not find your answer? Describe your problem to us!