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I withdrew from the contract without giving any reason, but the e-shop did not reimburse the whole amount paid. Can they do that?

You should only be liable for any diminished value of the goods resulting from the handling of the goods other …
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Does the e-shop reimburse costs paid by me for delivery of goods from the merchant to me when I want to withdraw from the contract in the cooling-off period?

Trader has to refund you for the product within 14 days of the withdrawal. This includes the costs of delivery.

Do I have to return the product to the seller? Who pays the shipping costs?

Unless the trader has offered to collect the goods himself, you should send back the goods or hand them over …
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Are there any exceptions to the Cooling-off Rule?

There are exceptions including package travel, timeshare contracts, goods made to the consumer’s specifications or clearly personalised ( T-shirts with …
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I bought goods in an e-shop based in another EU country. How many days do I have to withdraw from the contract without giving any reason and without sanctions?

You have 14 days to withdraw from distance or off-premises contract without giving any reason.

Privacy Policy

When you provide ECC Slovakia with personal information, for example by using the feedback form or by requesting a brochure, …
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