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Shortly before departure, the tour operator informed me that I will have to stay in a different inferior hotel. I disagree with this change. What can I do?

If there is a non-minor amendment which gives you a great disadvantage, then you do not have to agree with …
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What price reductions can I claim if the package tour was defective?

If the defects were not rectified on the spot and you haven’t withdrawn from the contract, you can claim price …
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What’s the “Frankfurter Tabelle“?

It’s a table for the percentage reduction of price for various defects in package travel tours.

The European Small Claims Procedure

Is your claim up to € 2000? If so, you should consider using the European Small Claims Procedure. This procedure …
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The European Enforcement Order

The European Enforcement Order is a certificate which accompanies a national judgment, a court settlement or an authentic instrument, allowing …
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The European Payment Order

This procedure applies when you are claiming money from someone who does not deny that they owe you the sum …
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