In the event of cancellation or delay of the train is there any compensation?
Passengers may claim a minimum compensation equivalent to: 25 % of the ticket price for a delay of 60 to …View article
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What are my rights when my (international) train is delayed 2,5 hours?
If you are told you will arrive at your final destination with a delay of 2,5 hour, you are entitled …View article
What are my rights when my train is delayed 50 minutes?
If your train is delayed 50 minutes, you have the right to appropriate information about what is happening while you …View article
Who can I contact when I think that the railway company breached his obligations and I want to lodge a complaint?
If you think your rights have not been respected, you can complain to the railway company, which must reply within …View article
ECC Slovakia is also national contact point of the ODR Platform. What does it mean for me?
The national contact point of the ODR Platform can: Explain how the ODR Platform works. Tell you what dispute resolution …View article
What is The ODR Platform for?
The ODR Platform is for online consumers and traders in the EU. It helps you settle disputes about online purchases …View article