I have completed the form but I encountered problems while sending the form.
Make sure that: You ticked privacy statement You provided dates in correct format: day-month-year (i.e. 1-02-2016) Use a decimal point …View article
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I want to attach more than 2 MB of documents to the complaint form.
The size of the document that can be attached to the complaint form cannot exceed 2 MB, otherwise you can …View article
Do you need any documents?
We kindly ask you to upload the most important documents: the copy of the complaint sent to the trader; the …View article
What to state in the description of the case?
The online complaint form will allow you to fill in your details and the details of the trader, choosing also …View article
About us
About ECC-Net Free, personalised help for consumers having problems with cross-border purchases in the EU, Iceland or Norway The European ...View article
I have current version of Adobe Readed, but your complaint form still needs update!
The problem can be bypassed by using the Microsoft Internet Explorer browser. You can also right-click on the “Download complaint …View article