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I bought a camera during my holiday in Croatia despite it wasn’t much in use after one year it broke down. Trader told me that guarantee period has lapsed. How long is the guarantee period in the EU?

The mandatory legal guarantee for which the trader is responsible (Consumer Sales and Guarantees Directive). This legal guarantee usually has …
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Am I entitled to a guarantee?

The European Directive 99/44/EC on the sale of consumer goods and associated guarantees provides you as a consumer with protection …
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Can I get my money back if the product bought from trader from another EU member state is broken or not working properly?

You are not necessarily entitled to a refund. This is only possible if repair or replacement is not possible, if …
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Who carries costs of replacement, repair or cancellation of the contract?

If your claim is accepted. Costs of replacement,repair or cancellation of the contract, which usually include transport/shipping costs, as well as any …
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Within what time frame must the seller provide a remedy?

There is any specific deadline which the seller has to respect, but several Member States do lay down precise deadlines …
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How long is the guarantee?

In Europe, you are entitled to a 2 year guarantee. This period is a minimum period that each EU Member …
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