After check-in my return flight got cancelled, can I claim compensation?
The carrier has to offer you the option between the reimbursement of your ticket and a return flight to the …View article
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Airline hasn’t responded to my emails. How can ECC-Net help me?
We are often able to get a more positive response from air carrier than the you will have done alone.Who can I contact when I think that the air carrier breached his obligations and I want to lodge a complaint?
Each Member State is obliged to designate an appropriate body to enforce Regulation No 261/2004 on its territory. A list of …View article
Do I have right on information when something goes wrong with my flight (e.g. cancellation, delay or denied boarding)?
Yes. The operating air carrier shall ensure that at check-in a clearly legible notice containing the following text is displayed …View article
When does the European air passengers protection applies?
European air passengers protection applies if your flight departs from an EU country (this also includes Iceland, Norway and Switzerland) …View article
Do I have the same consumer rights everywhere in the EU?
Yes, in most cases. The European Union has agreed on a number of pieces of legislation that protect consumers in …View article