Passenger rights I arived at the airport with a confirmed reservation but I was denied boarding. What are my rights? If you are involuntarily denied boarding, you have the same entitlements as those whose flights have been cancelled: rerouting to …View article
Passenger rights What does it mean the term “denied boarding”? When a flight is overbooked and there aren’t volunteers who let their seats to other passengers you may be denied …View article
Passenger rights Can I claim compensation when my flight is delayed? When a flight is delayed over a period exceeding three hours you can claim compensation EUR 250, EUR 400 or …View article
Passenger rights Can I cancel my journey in case of significant delay? Does the carrier have to reimburse the amount paid for the flight ticket? You can cancel the journey without sanction when the expected delay is at least 5 hours. In this case, the …View article
Passenger rights Can the carrier avoid the obligation to provide care when the delay is caused by if the flight cancellation was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken, for example weather condition, strikes etc.? No.
Passenger rights Buying meals and refreshments If you are not offered assistance you can claim the cost incurred by having to buy meals and refreshments, from …View article