Do you need any documents?

We kindly ask you to upload the most important documents:

• the copy of the complaint sent to the trader;
• the copy of the sale contract, reservation, order, electronic tickets etc.;
• the copy of the trader’s general terms and conditions if relevant for the case;
• copies of all correspondence you had with the trader;
• copies of invoices, receipt and other documents that would show the payment made (bank extras etc.).

Be sure to send only copies and to keep the originals.