What is The ODR Platform for?
The ODR Platform is for online consumers and traders in the EU. It helps you settle disputes about online purchases – without going to court. If you are a consumer, it can help you resolve a complaint about goods or services purchased online in the EU – without going to court. In some countries, it can also help EU traders who have a complaint about a customer. The site is free to use & is managed by the European Commission.
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