{"id":856,"date":"2015-06-17T11:01:38","date_gmt":"2015-06-17T09:01:38","guid":{"rendered":"http:\/\/www.esc-sr.sk\/?p=856"},"modified":"2017-01-27T11:03:28","modified_gmt":"2017-01-27T10:03:28","slug":"5-prav-ktorych-by-ste-mali-vediet","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/5-prav-ktorych-by-ste-mali-vediet\/","title":{"rendered":"5 pr\u00e1v, o ktor\u00fdch by ste mali vedie\u0165"},"content":{"rendered":"<p>Ke\u010f ako spotrebite\u013e zak\u00fapite v\u00fdrobok alebo slu\u017ebu, \u010di u\u017e cez internet alebo v obchode, vo va\u0161ej domovskej krajine alebo inde v E\u00da, m\u00e1te ur\u010dit\u00e9 pr\u00e1va. Mnoh\u00ed Eur\u00f3pania nepoznaj\u00fa ani niektor\u00e9 svoje najz\u00e1kladnej\u0161ie spotrebite\u013esk\u00e9 pr\u00e1va. Pr\u00e1vo E\u00da V\u00e1m zaru\u010duje spravodliv\u00e9 zaobch\u00e1dzanie, n\u00e1le\u017eit\u00e9 inform\u00e1cie a mo\u017enos\u0165 uplatni\u0165 si svoje pr\u00e1va, ak sa vyskytn\u00fa probl\u00e9my.\u00a0Kampa\u0148 na zv\u00fd\u0161enie povedomia spotrebite\u013eov o ich pr\u00e1vach iniciovala Eur\u00f3pska komisia. Iniciat\u00edva prebieha v \u0161trn\u00e1stich \u010dlensk\u00fdch \u0161t\u00e1toch: Gr\u00e9cko, \u0160panielsko, Cyprus, Portugalsko, Bulharsko, Loty\u0161sko, Taliansko, Po\u013esko, \u010cesk\u00e1 republika, Litva, Est\u00f3nsko, Ma\u010farsko, Slovinsko a Slovensko. S\u00fa\u010das\u0165ou kampane s\u00fa reklamn\u00e9 plochy v n\u00e1kupn\u00fdch centr\u00e1ch, \u010dl\u00e1nky a report\u00e1\u017ee v m\u00e9di\u00e1ch, blogy, vzdel\u00e1vacie semin\u00e1re a online vide\u00e1.<\/p>\n<h4>Pr\u00e1vo na bezplatn\u00fa opravu alebo v\u00fdmenu chybn\u00e9ho tovaru<\/h4>\n<p>Ak sa ak\u00fdko\u013evek v\u00fdrobok, ktor\u00fd zak\u00fapite v E\u00da, \u010di u\u017e cez internet alebo v obchode, l\u00ed\u0161i od toho, \u010do bolo v ponuke, alebo nefunguje spr\u00e1vne, m\u00e1te pr\u00e1vo na jeho bezplatn\u00fa opravu alebo v\u00fdmenu. Ak oprava alebo v\u00fdmena v\u00fdrobku nie je mo\u017en\u00e1 alebo je pr\u00edli\u0161 komplikovan\u00e1, m\u00f4\u017eete namiesto toho po\u017eiada\u0165 o vr\u00e1tenie pe\u0148az\u00ed alebo zn\u00ed\u017eenie ceny (v niektor\u00fdch krajin\u00e1ch sa m\u00f4\u017eete sami rozhodn\u00fa\u0165, ktor\u00e1 mo\u017enos\u0165 V\u00e1m najviac vyhovuje). Tieto pr\u00e1va m\u00e1te po dobu minim\u00e1lne dvoch rokov od d\u00e1tumu k\u00fapy v\u00fdrobku v obchode alebo jeho doru\u010denia.<\/p>\n<h4>Pr\u00e1vo vr\u00e1ti\u0165 tovar k\u00fapen\u00fd cez internet do dvoch t\u00fd\u017ed\u0148ov<\/h4>\n<p>M\u00e1te 14 dn\u00ed na to, aby ste svoje rozhodnutie o k\u00fape prehodnotili a od k\u00fapy odst\u00fapili. Ak ste teda nakupovali pod tlakom, narazili ste medzit\u00fdm na lep\u0161iu ponuku alebo ste si svoj n\u00e1kup cez internet jednoducho rozmysleli, m\u00f4\u017eete v\u017edy tovar do dvoch t\u00fd\u017ed\u0148ov vr\u00e1ti\u0165 a peniaze z\u00edska\u0165 sp\u00e4\u0165. Majte na pam\u00e4ti, \u017ee na to, aby v\u00e1m bola vr\u00e1ten\u00e1 suma v plnej v\u00fd\u0161ke, mus\u00edte v\u00fdrobok vr\u00e1ti\u0165 v takom stave, aby sa mohol znovu preda\u0165, tak\u017ee si ho m\u00f4\u017eete pozrie\u0165, ale nie pou\u017ei\u0165. Ak ste si napr\u00edklad k\u00fapili top\u00e1nky, m\u00f4\u017eete si ich vysk\u00fa\u0161a\u0165 doma, ale nie nosi\u0165 vonku.<\/p>\n<h4>Pr\u00e1vo na kompletn\u00e9 inform\u00e1cie o v\u0161etkom, \u010do kupujete<\/h4>\n<p>Ka\u017ed\u00e1 spolo\u010dnos\u0165, ktor\u00e1 propaguje v\u00fdrobky, pred\u00e1va ich alebo poskytuje slu\u017eby v E\u00da, v\u00e1m mus\u00ed poskytn\u00fa\u0165 inform\u00e1cie, ktor\u00e9 s\u00fa presn\u00e9 a dostato\u010dne podrobn\u00e9 na to, aby ste si mohli na ich z\u00e1klade vybra\u0165. Sem patria \u00fadaje o vlastnostiach v\u00fdrobku, cene, platobn\u00fdch a dodac\u00edch podmienkach, toto\u017enos\u0165 a kontaktn\u00e9 \u00fadaje predajcu, ako aj inform\u00e1cie o dobe trvania platnosti zmluvy a sp\u00f4sobe, ako od nej odst\u00fapi\u0165. Zmluvn\u00e9 podmienky pou\u017e\u00edvan\u00e9 obchodn\u00edkmi musia by\u0165 spravodliv\u00e9 a nap\u00edsan\u00e9 jasnou a zrozumite\u013enou re\u010dou. Ak\u00e9ko\u013evek nejasnosti sa bud\u00fa vyklada\u0165 vo v\u00e1\u0161 prospech a neprijate\u013en\u00e9 zmluvn\u00e9 podmienky nebud\u00fa pr\u00e1vne z\u00e1v\u00e4zn\u00e9.<\/p>\n<h4>Pr\u00e1vo na podporu vo Va\u0161ej domovskej krajine v pr\u00edpade probl\u00e9mov s obchodn\u00edkmi v zahrani\u010d\u00ed<\/h4>\n<p>Eur\u00f3pske spotrebite\u013esk\u00e9 centr\u00e1 (ESC) v\u00e1m poskytn\u00fa bezplatn\u00e9 poradenstvo a podporu pri n\u00e1kupe tovaru alebo slu\u017eieb od obchodn\u00edka v inej krajine E\u00da a pon\u00faknu V\u00e1m tipy, ako sa vyhn\u00fa\u0165 potenci\u00e1lne n\u00e1kladn\u00fdm probl\u00e9mom. M\u00f4\u017eu V\u00e1m takisto pom\u00f4c\u0165 v spore s obchodn\u00edkom a poradi\u0165 s \u010fal\u0161\u00edmi krokmi, ak nie je mo\u017en\u00e9 dosiahnu\u0165 dohodu.<\/p>\n<h4>Pr\u00e1vo na vr\u00e1tenie pe\u0148az\u00ed prostredn\u00edctvom eur\u00f3pskeho konania vo veciach s n\u00edzkou hodnotou sporu<\/h4>\n<p>Pokia\u013e sa V\u00e1m nedar\u00ed vyrie\u0161i\u0165 probl\u00e9m s obchodn\u00edkom ani s pomocou eur\u00f3pskeho spotrebite\u013esk\u00e9ho centra, m\u00f4\u017eete v niektor\u00fdch pr\u00edpadoch vyu\u017ei\u0165 konanie vo veciach s n\u00edzkou hodnotou sporu (vo v\u0161etk\u00fdch \u010dlensk\u00fdch \u0161t\u00e1toch E\u00da s v\u00fdnimkou D\u00e1nska). Ide o r\u00fdchlu a \u00fasporn\u00fa alternat\u00edvu k tradi\u010dn\u00fdm s\u00fadnym konaniam a v s\u00fa\u010dasnosti ju mo\u017eno vyu\u017ei\u0165 pre online transakcie a\u017e do v\u00fd\u0161ky 2 000 EUR. Funguje to tak, \u017ee jednoducho vypln\u00edte \u0161tandardn\u00fd formul\u00e1r pre veci s n\u00edzkou hodnotou sporu.<\/p>\n<h4>Viac inform\u00e1ci\u00ed:<\/h4>\n<ul>\n<li><a href=\"http:\/\/ec.europa.eu\/consumers\/consumer_rights\/rights-contracts\/index_en.htm\">Spotrebite\u013esk\u00e9 pr\u00e1va E\u00da<\/a><\/li>\n<li><a href=\"http:\/\/ec.europa.eu\/public_opinion\/flash\/fl_358_en.pdf\">Prieskum Eurobarometra o\u00a0postoji spotrebite\u013eov k\u00a0cezhrani\u010dn\u00e9mu nakupovaniu<\/a><\/li>\n<li><a href=\"http:\/\/europa.eu\/youreurope\/promo-consumers\/site-description\/index_en.htm\">Inform\u00e1cie o kampani<\/a>\n<ul>\n<li><a href=\"http:\/\/europa.eu\/youreurope\/citizens\/shopping\/index_sk.htm\">Va\u0161a Eur\u00f3pa<\/a>\u00a0\u2013 Praktick\u00fd sprievodca pre ob\u010danov Eur\u00f3pskej \u00fanie<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"Ke\u010f ako spotrebite\u013e zak\u00fapite v\u00fdrobok alebo slu\u017ebu, \u010di u\u017e cez internet alebo v obchode, vo va\u0161ej domovskej krajine alebo inde &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/5-prav-ktorych-by-ste-mali-vediet\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":857,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/856"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=856"}],"version-history":[{"count":1,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/856\/revisions"}],"predecessor-version":[{"id":858,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/856\/revisions\/858"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/857"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=856"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=856"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=856"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}