{"id":2921,"date":"2024-01-11T13:52:09","date_gmt":"2024-01-11T12:52:09","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2921"},"modified":"2024-01-11T14:48:52","modified_gmt":"2024-01-11T13:48:52","slug":"europske-spotrebitelske-centrum-sr-roku-2023","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/europske-spotrebitelske-centrum-v-sr-v-roku-2023\/","title":{"rendered":"Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v SR v roku 2023"},"content":{"rendered":"

Rok 2023 bol pre n\u00e1s pln\u00fd skvel\u00fdch aktiv\u00edt a projektov, ktor\u00e9 sa zamerali na zlep\u0161enie povedomia spotrebite\u013eov a boj proti nekal\u00fdm obchodn\u00fdm praktik\u00e1m. Pon\u00fakame preh\u013ead niektor\u00fdch na\u0161ich hlavn\u00fdch \u010dinnost\u00ed.<\/p>\n

Mimos\u00fadne rie\u0161enie v \u010d\u00edslach<\/h2>\n

Hlavn\u00fdm poslan\u00edm Eur\u00f3pskeho spotrebite\u013esk\u00e9ho centra (ESC) je pom\u00e1ha\u0165 a radi\u0165 spotrebite\u013eom v ot\u00e1zkach ich pr\u00e1v a povinnost\u00ed obchodn\u00edkov. Ka\u017edoro\u010dne sa preto na n\u00e1s obracia mno\u017estvo spotrebite\u013eov. V uplynulom roku ich bolo takmer 2000.<\/p>\n

ESC v roku 2023 zodpovedalo 969 p\u00edsomn\u00fdch ot\u00e1zok od spotrebite\u013eov a viac ako 600 ot\u00e1zok telefonicky a prostredn\u00edctvom soci\u00e1lnych siet\u00ed. Na mimos\u00fadne rie\u0161enie v spolupr\u00e1ci s na\u0161imi partnersk\u00fdmi centrami siete ECC-Net sme prijali 481 pr\u00edpadov, z ktor\u00fdch 315 smerovalo vo\u010di obchodn\u00edkom so s\u00eddlom v zahrani\u010d\u00ed. V 166 pr\u00edpadoch ESC pom\u00e1halo zahrani\u010dn\u00fdm spotrebite\u013eom, ktor\u00ed mali probl\u00e9m so slovensk\u00fdm pred\u00e1vaj\u00facim, \u010di poskytovate\u013eom slu\u017eieb.<\/p>\n

Pr\u00edpady slovensk\u00fdch spotrebite\u013eov smerovali najm\u00e4 vo\u010di obchodn\u00edkom so s\u00eddlom v \u010cesku, Nemecku, Po\u013esku, Holandsku a Slovinsku.
\nSo slovensk\u00fdmi obchodn\u00edkmi najviac probl\u00e9mov prostredn\u00edctvom ESC rie\u0161ili spotrebitelia z Ma\u010farska, \u010ceska, Rumunska a Po\u013eska.<\/p>\n

Pr\u00edpady t\u00fdkaj\u00face sa n\u00e1kupu z\u00a0rizikov\u00fdch obchodov<\/h2>\n

V minulom roku sa uk\u00e1zalo, \u017ee spotrebitelia sa \u010dasto dostan\u00fa do probl\u00e9mov cez reklamn\u00e9 ponuky, ktor\u00e9 sa im zobrazia na soci\u00e1lnych sie\u0165ach. Bez overenia predajcu a h\u013eadania recenzi\u00ed si objedn\u00e1vaj\u00fa tovar z internetov\u00fdch obchodov, ktor\u00e9 s\u00fa dlhodobo zaraden\u00e9 do zoznamu najrizikovej\u0161\u00edch obchodov zo zisten\u00ed Slovenskej obchodnej in\u0161pekcie<\/a>.<\/p>\n

N\u00e1sledn\u00e9 probl\u00e9my spo\u010d\u00edvaj\u00fa najm\u00e4 v nedodan\u00ed vopred zaplaten\u00fdch objedn\u00e1vok a\u00a0zadr\u017eiavan\u00ed platieb po tom, \u010do spotrebite\u013e odst\u00fapi od zmluvy. Spotrebitelia v\u00a0podnetoch uv\u00e1dzaj\u00fa, \u017ee s obchodn\u00edkmi sa nevedeli spoji\u0165 alebo pr\u00edpadn\u00e9 pokusy o\u00a0vyrie\u0161enie nikam neviedli.<\/p>\n

Taktie\u017e nedo\u0161lo k vyrie\u0161eniu z\u00e1va\u017en\u00fdch \u0165a\u017ekost\u00ed v spracovan\u00ed pr\u00edpadov slovensk\u00fdch cestuj\u00facich s hlavnou ma\u010farskou leteckou spolo\u010dnos\u0165ou<\/a> p\u00f4sobiacou cezhrani\u010dne, ktor\u00e1 od konca roku 2021 neposkytuje s\u00fa\u010dinnos\u0165 n\u00e1\u0161mu partnersk\u00e9mu centru v\u00a0Ma\u010farsku.<\/p>\n

Informovanos\u0165 a\u00a0podpora spotrebite\u013eov<\/h2>\n

Na\u0161e \u00fasilie v oblasti poskytovania inform\u00e1ci\u00ed, r\u00e1d a podpory t\u00fdkaj\u00facej sa spotrebite\u013esk\u00fdch pr\u00e1v a bezpe\u010dnosti online n\u00e1kupov v roku 2023 sa zameralo na \u0161irok\u00fa \u0161k\u00e1lu t\u00e9m. Od bezpe\u010dn\u00fdch online n\u00e1kupov<\/a> po\u010das \u0161peci\u00e1lnych obdob\u00ed ako s\u00fa Valent\u00edn<\/a>, Black Friday<\/a>, a\u017e po udalosti ako Svetov\u00fd de\u0148 spotrebite\u013esk\u00fdch pr\u00e1v.<\/p>\n

Taktie\u017e sme venovali pozornos\u0165 aj environment\u00e1lnym ot\u00e1zkam t\u00fdkaj\u00facich sa cestovania, pri\u010dom spotrebite\u013eom sme pon\u00fakli tipy ako rie\u0161i\u0165 mo\u017en\u00e9 probl\u00e9my po\u010das dovoleniek<\/a> a mimoriadnych situ\u00e1ci\u00ed, ktor\u00fdmi boli letn\u00e9 po\u017eiare v Gr\u00e9cku<\/a>.<\/p>\n

S\u00fa\u010das\u0165ou na\u0161ej aktivity boli aj eduka\u010dn\u00e9 kampane na na\u0161ich soci\u00e1lnych sie\u0165ach, vr\u00e1tane adventn\u00e9ho kalend\u00e1ra s denn\u00fdmi tipmi.<\/p>\n

\"\"<\/h2>\n

Vzdel\u00e1vacie aktivity<\/h2>\n

U\u017e 10 rokov sa zameriavame na vzdel\u00e1vacie aktivity pre \u0161tudentov stredn\u00fdch \u0161k\u00f4l, ich pedag\u00f3gov, zamestnancov r\u00f4znych organiz\u00e1ci\u00ed a seniorov.<\/p>\n

Aj v\u00a0roku 2023 sme po celom Slovensku usporiadali 22 semin\u00e1rov <\/strong>pre 676 \u00fa\u010dastn\u00edkov<\/strong>, kde sme diskutovali o t\u00e9mach ako probl\u00e9my pri cezhrani\u010dn\u00fdch n\u00e1kupoch, nekal\u00e9 obchodn\u00e9 praktiky, vr\u00e1tane skrytej reklamy a falo\u0161n\u00fdch recenzi\u00ed.<\/p>\n

S\u00a0cie\u013eom u\u013eah\u010di\u0165 u\u010dite\u013eom zaradenie spotrebite\u013esk\u00fdch t\u00e9m do vyu\u010dovania sme pripravili vzdel\u00e1vac\u00ed bal\u00ed\u010dek<\/a> s videami, kv\u00edzmi a\u00a0prezent\u00e1ciami, ktor\u00fd je zdarma dostupn\u00fd na na\u0161ej webovej str\u00e1nke a pre pedag\u00f3gov zo stredn\u00fdch \u0161k\u00f4l BA a\u00a0TT kraja sme v\u00a0decembri zrealizovali aj uk\u00e1\u017ekov\u00fa hodinu.<\/p>\n

\"Ilustra\u010dn\u00fd \u00a0\u00a0\u00a0\u00a0 \"Ilustra\u010dn\u00fd<\/p>\n

Nezabudli sme ani na seniorov. V roku 2024 sme pokra\u010dovali v poskytovan\u00ed informa\u010dn\u00fdch bro\u017e\u00far pre tis\u00edce seniorov na celom Slovensku a po prv\u00fdkr\u00e1t sme sa zapojili do viano\u010dnej v\u00fdzvy „Ko\u013eko l\u00e1sky sa zmest\u00ed do krabice od top\u00e1nok?“.<\/p>\n

V denn\u00fdch centr\u00e1ch Klubu d\u00f4chodcov v Dev\u00ednskej Novej Vsi, Vrakuni a DK Ru\u017einov sme na semin\u00e1roch prostredn\u00edctvom praktick\u00fdch pr\u00edkladov a konkr\u00e9tnych situ\u00e1ci\u00ed informovali seniorov o rizik\u00e1ch online nakupovania a z\u00e1sad\u00e1ch pre bezpe\u010dn\u00fd v\u00fdber tovaru na z\u00e1klade rekl\u00e1m v tla\u010di \u010di v kamenn\u00fdch obchodoch.<\/p>\n

\"\" \u00a0 \u00a0\u00a0 \"\"<\/p>\n

Podujatia<\/h2>\n

S cie\u013eom posilni\u0165 spolupr\u00e1cu r\u00f4znych subjektov p\u00f4sobiacich v\u00a0oblasti ochrany spotrebite\u013ea, vr\u00e1tane spotrebite\u013esk\u00fdch zdru\u017een\u00ed, subjektov alternat\u00edvneho rie\u0161enia sporov a dozorn\u00fdch org\u00e1nov, sme usporiadali odborn\u00fd workshopy v troch slovensk\u00fdch mest\u00e1ch.<\/p>\n

Okrem toho sme akt\u00edvne participovali na r\u00f4znych podujatiach, vr\u00e1tane osl\u00e1v D\u0148a Eur\u00f3py v \u201eEur\u00f3pskej dedinke\u201c pri kine \u00dasmev v Ko\u0161iciach a\u00a0v Starej tr\u017enici v Bratislave.<\/p>\n

Na v\u00fdstavisku Agrokomplex v Nitre sme sa z\u00fa\u010dastnili \u00a0podujatia „Mlad\u00fd tvorca“ a\u00a0v\u00fdstavy „Agrokomplex“, kde sme pripravili informa\u010dn\u00fd st\u00e1nok pre \u0161irok\u00fa verejnos\u0165. \u00da\u010dastn\u00edci sa v\u00a0na\u0161om st\u00e1nku mohli informova\u0165 o\u00a0svojich pr\u00e1vach, \u010di overi\u0165 si svoje spotrebite\u013esk\u00e9 vedomosti v\u00a0odbornom kv\u00edze.<\/p>\n

\"De\u0148 \u00a0\u00a0\u00a0\u00a0 \"Z<\/p>\n

\u00da\u010das\u0165 na podujatiach siete eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net<\/h2>\n

V roku 2023 sme akt\u00edvne participovali na viacer\u00fdch podujatiach v r\u00e1mci siete eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net. Z\u00fa\u010dastnili sme sa podujatia „Dni spolupr\u00e1ce siete ECC-Net<\/em>“ vo \u0161v\u00e9dskom Karlstade, ktor\u00e9 bolo venovan\u00e9 zlep\u0161ovaniu vz\u00e1jomnej spolupr\u00e1ce a v\u00fdmene sk\u00fasenost\u00ed v rie\u0161en\u00ed spotrebite\u013esk\u00fdch sporov.<\/p>\n

\"ECC-Net<\/p>\n

V Ljubljane sme sa stretli s kolegami z partnersk\u00fdch centier ECC-Net z Est\u00f3nska, Bulharska, Litvy a Slovinska, kde sme zdie\u013eali sk\u00fasenosti v rie\u0161en\u00ed konkr\u00e9tnych spolo\u010dn\u00fdch spotrebite\u013esk\u00fdch pr\u00edpadov. Z\u00fa\u010dastnili sme sa aj komunika\u010dn\u00e9ho workshopu siete ECC-Net, kde sme z\u00edskali nov\u00e9 zru\u010dnosti pre efekt\u00edvnu komunik\u00e1ciu so zainteresovan\u00fdmi stranami v\u00a0r\u00e1mci ochrany spotrebite\u013ea, ako aj s\u00a0\u010fal\u0161\u00edmi organiz\u00e1ciami p\u00f4sobiacimi v\u00a0tejto oblasti.<\/p>\n

\"\u0160t\u00fadijn\u00e1<\/p>\n

Aj v roku 2024 sme tu pre v\u00e1s a aj na\u010falej budeme akt\u00edvne \u0161\u00edri\u0165 povedomie o spotrebite\u013esk\u00fdch pr\u00e1vach. Nezabudnite sledova\u0165 n\u00e1\u0161 profil na soci\u00e1lnych sie\u0165ach Facebook<\/a> a Instagram<\/a>, aby v\u00e1m neunikli \u017eiadne inform\u00e1cie.<\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"Rok 2023 bol pre n\u00e1s pln\u00fd skvel\u00fdch aktiv\u00edt a projektov, ktor\u00e9 sa zamerali na zlep\u0161enie povedomia spotrebite\u013eov a boj proti …
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2950,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[544,388,545,546,284,289],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2921"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2921"}],"version-history":[{"count":11,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2921\/revisions"}],"predecessor-version":[{"id":2951,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2921\/revisions\/2951"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2950"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2921"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2921"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2921"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}