{"id":2882,"date":"2023-11-06T13:19:42","date_gmt":"2023-11-06T12:19:42","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2882"},"modified":"2023-11-06T13:22:15","modified_gmt":"2023-11-06T12:22:15","slug":"navrh-europskej-komisie-vylepsenie-alternativneho-riesenia-sporov-ars-spotrebitelov","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/navrh-europskej-komisie-vylepsenie-alternativneho-riesenia-sporov-ars-pre-spotrebitelov\/","title":{"rendered":"N\u00e1vrh Eur\u00f3pskej komisie: Vylep\u0161enie Alternat\u00edvneho rie\u0161enia sporov (ARS) pre spotrebite\u013eov"},"content":{"rendered":"<p>Eur\u00f3pska komisia navrhuje nov\u00e9 opatrenia na vylep\u0161enie<a href=\"https:\/\/www.mhsr.sk\/obchod\/ochrana-spotrebitela\/alternativne-riesenie-spotrebitelskych-sporov-1\/alternativne-riesenie-spotrebitelskych-sporov?csrt=1122182398534819988\" target=\"_blank\" rel=\"noopener\"> alternat\u00edvneho rie\u0161enia sporov (ARS)<\/a>. T\u00e1to iniciat\u00edva reaguje na zistenia pos\u00fadenia vplyvu, ktor\u00e9 vykonala Komisia a na <a href=\"https:\/\/commission.europa.eu\/document\/89ea35fe-728f-4749-b95d-88544687583c_sk\" target=\"_blank\" rel=\"noopener\">Hodnotiacu tabu\u013eku spotrebite\u013eov 2023<\/a>. Je to d\u00f4le\u017eit\u00e1 s\u00fa\u010das\u0165 \u0161ir\u0161ej strat\u00e9gie E\u00da, ktor\u00e1 si d\u00e1va za cie\u013e zabezpe\u010di\u0165, aby sa spotrebitelia mohli efekt\u00edvne dom\u00e1ha\u0165 svojich pr\u00e1v v \u010doraz viac digit\u00e1lnom a cezhrani\u010dnom prostred\u00ed.<\/p>\n<h2>Spotrebitelia \u010delia v\u00fdzvam<\/h2>\n<p>Pod\u013ea Hodnotiacej tabu\u013eky spotrebite\u013eov za rok 2023 sa \u0161tvrtina eur\u00f3pskych spotrebite\u013eov stretla s probl\u00e9mom pri vybavovan\u00ed reklam\u00e1cie, av\u0161ak tretina z nich nekonala z d\u00f4vodu zd\u013ahav\u00e9ho konania, malej hodnoty sporu alebo n\u00edzkej d\u00f4very v uspokojiv\u00e9 vyrie\u0161enie probl\u00e9mu. V\u00fdsledkom je len 300 000 opr\u00e1vnen\u00fdch sporov ro\u010dne v E\u00da.<\/p>\n<h2>Ciele nov\u00fdch opatren\u00ed<\/h2>\n<p>Hlavn\u00fdm cie\u013eom nov\u00fdch opatren\u00ed je zabezpe\u010di\u0165, aby spotrebitelia mali \u00fa\u010dinn\u00e9, cenovo dostupn\u00e9 a spravodliv\u00e9 sp\u00f4soby rie\u0161enia sporov, najm\u00e4 v pr\u00edpadoch, kde s\u00fa vystaven\u00ed klamlivej reklame, manipulat\u00edvnym rozhraniam (ako webov\u00e9 str\u00e1nky s nev\u00fdhodn\u00fdmi nastaveniami), obmedzeniam pr\u00edstupu k slu\u017eb\u00e1m (napr\u00edklad na z\u00e1klade geografick\u00e9ho umiestnenia) a neopr\u00e1vnen\u00e9mu geografick\u00e9mu blokovaniu (ako blokovanie obsahu pre pou\u017e\u00edvate\u013eov na z\u00e1klade ich umiestnenia pri streamovan\u00ed videa).<\/p>\n<h2>K\u013e\u00fa\u010dov\u00e9 prvky n\u00e1vrhu<\/h2>\n<p><strong>Roz\u0161\u00edrenie rozsahu p\u00f4sobnosti smernice: <\/strong>Nov\u00fd n\u00e1vrh smernice o ARS sa zameriava na roz\u0161\u00edrenie ochrany spotrebite\u013esk\u00fdch pr\u00e1v v celej E\u00da a zabezpe\u010duje, \u017ee tieto pravidl\u00e1 bud\u00fa ma\u0165 vplyv aj na obchodn\u00edkov mimo E\u00da. Zahr\u0148uje tie\u017e nekal\u00e9 praktiky, ako s\u00fa manipulat\u00edvne rozhrania, klamliv\u00e1 reklama a geografick\u00e9 blokovanie, ktor\u00e9 doteraz nepatrili do r\u00e1mca smernice.<\/p>\n<p><strong>Motiv\u00e1cia obchodn\u00edkov na spolupr\u00e1cu: <\/strong>N\u00e1vrh zachov\u00e1va slobodu obchodn\u00edkov rozhodova\u0165 sa o \u00fa\u010dasti na mimos\u00fadnom rie\u0161en\u00ed sporov, av\u0161ak zav\u00e1dza povinnos\u0165 r\u00fdchlo reagova\u0165, najnesk\u00f4r do 20 pracovn\u00fdch dn\u00ed, ak spotrebite\u013e po\u017eiada o rie\u0161enie sporu cez ARS. Cie\u013eom tejto zmeny je ur\u00fdchli\u0165 proces rie\u0161enia sporov a povzbudi\u0165 obchodn\u00edkov, aby sa akt\u00edvne zap\u00e1jali do rie\u0161enia sporu.<\/p>\n<p><strong>Zlep\u0161en\u00e1 pomoc pre spotrebite\u013eov:<\/strong> Organiz\u00e1cie, ako je sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net, bud\u00fa poskytova\u0165 individu\u00e1lnu podporu spotrebite\u013eom, najm\u00e4 t\u00fdm, ktor\u00ed s\u00fa v zranite\u013enej poz\u00edcii, pri za\u010dat\u00ed rie\u0161enia ich pr\u00edpadov. T\u00e1to podpora zah\u0155\u0148a slu\u017eby, ako je pomoc s prekladmi, vysvetlenie postupov, inform\u00e1cie o poplatkoch a asistenciu pri fyzickej dokument\u00e1cii. \u010clensk\u00e9 \u0161t\u00e1ty bud\u00fa stanovova\u0165 kontaktn\u00e9 miesta, ktor\u00e9 zjednodu\u0161ia komunik\u00e1ciu medzi spotrebite\u013emi a obchodn\u00edkmi a u\u013eah\u010dia cel\u00fd proces rie\u0161enia sporov.<\/p>\n<h2><strong>\u010co to znamen\u00e1 pre spotrebite\u013eov a obchodn\u00edkov?<\/strong><\/h2>\n<p>Pod\u013ea pos\u00fadenia vplyvu, ktor\u00e9 vypracovala Eur\u00f3pska komisia, by roz\u0161\u00edrenie rozsahu p\u00f4sobnosti navrhovanej smernice mohlo vies\u0165 k a\u017e 100 000 nov\u00fdm opr\u00e1vnen\u00fdm sporom ro\u010dne, \u010do posiln\u00ed pr\u00e1va spotrebite\u013eov a pom\u00f4\u017ee im efekt\u00edvnej\u0161ie rie\u0161i\u0165 probl\u00e9my s obchodn\u00edkmi.<\/p>\n<h2><strong>Chcete vedie\u0165 viac?<\/strong><\/h2>\n<p>Pre \u010fal\u0161ie inform\u00e1cie a detaily sa m\u00f4\u017eete pozrie\u0165 na ofici\u00e1lnej<a href=\"https:\/\/ec.europa.eu\/commission\/presscorner\/detail\/sk\/ip_23_5049\" target=\"_blank\" rel=\"noopener\"> webovej str\u00e1nke Eur\u00f3pskej komisie<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Eur\u00f3pska komisia navrhuje nov\u00e9 opatrenia na vylep\u0161enie alternat\u00edvneho rie\u0161enia sporov (ARS). T\u00e1to iniciat\u00edva reaguje na zistenia pos\u00fadenia vplyvu, ktor\u00e9 vykonala &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/navrh-europskej-komisie-vylepsenie-alternativneho-riesenia-sporov-ars-pre-spotrebitelov\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2886,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[542,541,338,302],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2882"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2882"}],"version-history":[{"count":3,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2882\/revisions"}],"predecessor-version":[{"id":2887,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2882\/revisions\/2887"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2886"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}