{"id":2816,"date":"2023-07-21T11:30:37","date_gmt":"2023-07-21T09:30:37","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2816"},"modified":"2023-07-21T11:49:33","modified_gmt":"2023-07-21T09:49:33","slug":"zlepsenie-postavenia-cestujucich-najvacsie-online-cestovne-agentury-sa-zaviazali-vracat-peniaze-za-zrusene-lety-do-14-dni","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/zlepsenie-postavenia-cestujucich-najvacsie-online-cestovne-agentury-sa-zaviazali-vracat-peniaze-za-zrusene-lety-do-14-dni\/","title":{"rendered":"Najv\u00e4\u010d\u0161ie online cestovn\u00e9 agent\u00fary vr\u00e1tia peniaze do 14 dn\u00ed"},"content":{"rendered":"

Rie\u0161ili ste u\u017e situ\u00e1ciu, ke\u010f ste museli z d\u00f4vodu zru\u0161enia v\u00e1\u0161ho letu \u017eiada\u0165 vr\u00e1tenie pe\u0148az\u00ed za letenku? Ak \u00e1no, pravdepodobne ste na platbu museli \u010daka\u0165 nieko\u013eko t\u00fd\u017ed\u0148ov a\u017e mesiacov.<\/p>\n

Vo v\u00e4\u010d\u0161ine pr\u00edpadov s ktor\u00fdmi sa n\u00e1s spotrebitelia doteraz obr\u00e1tili sa opakovalo to ist\u00e9, a to, \u017ee sa nevedeli spoji\u0165 s cestovnou agent\u00farou prostredn\u00edctvom ktorej si zak\u00fapili letenky. Je to nepr\u00edjemn\u00e9 najm\u00e4 v situ\u00e1ci\u00e1ch, ke\u010f cestuj\u00faci pred bl\u00ed\u017eiacou sa cestou, potrebuj\u00fa vystavi\u0165 boarding pass, vykona\u0165 zmeny v rezerv\u00e1cii alebo si overi\u0165, \u010di nebol ich let zru\u0161en\u00fd. Online cestovn\u00e9 agent\u00fary \u010dasto na ich s\u00farne po\u017eiadavky nereagovali a leteck\u00ed dopravcovia zmeny neumo\u017e\u0148ovali z d\u00f4vodu, \u017ee letenky boli zak\u00fapen\u00e9 sprostredkovane cez cestovn\u00e9 agent\u00fary.<\/strong><\/p>\n

V d\u00f4sledku t\u00fdchto prakt\u00edk, ktor\u00e9 vyvrcholili v rokoch pand\u00e9mie COVID-19, za\u010dala Eur\u00f3pska komisia v spolupr\u00e1ci s vn\u00fatro\u0161t\u00e1tnymi org\u00e1nmi na ochranu spotrebite\u013ea spolo\u010dn\u00e9 konanie E\u00da o presadzovan\u00ed pr\u00e1va proti \u0161tyrom online cestovn\u00fdm agent\u00faram eDreams ODIGEO<\/strong> (prev\u00e1dzkovate\u013e port\u00e1lov eDreams, Opodo, Go Voyages, Travellink<\/em> a Liligo<\/em>), Etraveli Group<\/strong> (prev\u00e1dzkovate\u013e port\u00e1lov Mytrip, GotoGate, Flybillet, Flightnetwork, Supersavetravel, seat24<\/em> a Travelstart<\/em>) a spolo\u010dnosti Kiwi.com<\/strong>.<\/p>\n

Cie\u013eom konania bolo dohodn\u00fa\u0165 sa s uveden\u00fdmi spolo\u010dnos\u0165ami na krokoch a opatreniach, ktor\u00e9 zlep\u0161ia postavenie cestuj\u00facich a zabezpe\u010dia, aby nedoch\u00e1dzalo zo strany cestovn\u00fdch agent\u00far k poru\u0161ovaniu pr\u00e1vnych predpisov.<\/p>\n

Uveden\u00e9 cestovn\u00e9 agent\u00fary zaviedli od 30. j\u00fana 2023 nasleduj\u00face zmeny:<\/h2>\n

1. Vraca\u0165 cestuj\u00facim peniaze za letenky do 14 dn\u00ed<\/h3>\n

Leteck\u00e9 spolo\u010dnosti s\u00fa v pr\u00edpade zru\u0161enia letu povinn\u00e9 vr\u00e1ti\u0165 cestuj\u00facim peniaze za letenku do siedmich dn\u00ed, ke\u010f sa cestuj\u00faci rozhodol necha\u0165 si let preplati\u0165. Cestuj\u00faci si v\u0161ak kupuj\u00fa l\u00edstky aj cez online cestovn\u00e9 agent\u00fary, ktor\u00e9 sa zaviazali realizova\u0165 vr\u00e1tenie pe\u0148az\u00ed za letenky do 7 dn\u00ed od ich prijatia od leteckej spolo\u010dnosti, \u010do znamen\u00e1, \u017ee spotrebitelia by ich mali dosta\u0165 najnesk\u00f4r do 14 dn\u00ed (pozn. toto opatrenie dop\u013a\u0148a predch\u00e1dzaj\u00faci dial\u00f3g so 16 ve\u013ek\u00fdmi eur\u00f3pskymi leteck\u00fdmi spolo\u010dnos\u0165ami, ktor\u00e9ho v\u00fdsledkom bol z\u00e1v\u00e4zok t\u00fdchto spolo\u010dnost\u00ed dodr\u017eiava\u0165 7-d\u0148ov\u00fa lehotu na vr\u00e1tenie platby).<\/p>\n

2. Spr\u00edstupni\u0165 svoje kontaktn\u00e9 \u00fadaje<\/h3>\n

Online cestovn\u00e9 agent\u00fary sa zaviazali, \u017ee telefonick\u00fd kontakt a ich e-mailov\u00e1 adresa bud\u00fa uveden\u00e9 na ich webov\u00fdch s\u00eddlach, aby sa cestuj\u00faci mohli s nimi spoji\u0165, pri\u010dom by u\u017e nemali nasta\u0165 situ\u00e1cie, \u017ee cestovn\u00e1 agent\u00fara nebude v naliehav\u00fdch pr\u00edpadoch odpoveda\u0165 na ich po\u017eiadavky.<\/p>\n

3. Lep\u0161ie informova\u0165 cestuj\u00facich o ich pr\u00e1vach a o v\u00fdhod\u00e1ch bal\u00edkov slu\u017eieb<\/h3>\n

Online cestovn\u00e9 agent\u00fary sa zaviazali lep\u0161ie informova\u0165 cestuj\u00facich o ich n\u00e1rokoch, ktor\u00e9 vypl\u00fdvaj\u00fa z eur\u00f3pskeho nariadenia 261\/2004 v pr\u00edpade zru\u0161enia alebo ve\u013ek\u00e9ho me\u0161kania letov. Takisto sa zaviazali, \u017ee cestuj\u00facich bud\u00fa jasne informova\u0165 o zru\u0161en\u00ed ich letov a o konkr\u00e9tnych v\u00fdhod\u00e1ch spojen\u00fdch s r\u00f4znymi bal\u00edkmi slu\u017eieb, ktor\u00e9 pon\u00fakaj\u00fa, ako i o n\u00e1sledkoch \u0161pecifick\u00fdch slu\u017eieb na ich pr\u00e1va v pr\u00edpade naru\u0161enia letu. Cie\u013eom je, aby cestuj\u00faci lep\u0161ie porozumeli, \u010do z\u00edskaj\u00fa a ak\u00e9 maj\u00fa pr\u00e1va napr\u00edklad, ak cestovn\u00e1 agent\u00fara neprenesie \u00fadaje z ich rezerv\u00e1cie leteckej spolo\u010dnosti.
\nViac inform\u00e1ci\u00ed o z\u00e1v\u00e4zkoch cestovn\u00fdch agent\u00far n\u00e1jdete na https:\/\/ec.europa.eu\/commission\/presscorner\/detail\/en\/ip_23_3521.<\/a><\/p>\n

\u010co v pr\u00edpade, ak cestovn\u00e9 agent\u00fary doteraz me\u0161kaj\u00fa s vr\u00e1ten\u00edm pe\u0148az\u00ed alebo si neplnia \u010fal\u0161ie z\u00e1v\u00e4zky?<\/h2>\n

Plnenie z\u00e1v\u00e4zkov zo strany cestovn\u00fdch agent\u00far monitoruje Eur\u00f3pska komisia v spolupr\u00e1ci s vn\u00fatro\u0161t\u00e1tnymi org\u00e1nmi na ochranu spotrebite\u013ea. V pr\u00edpade, \u017ee \u010dak\u00e1te na vr\u00e1tenie pe\u0148az\u00ed cestovnou agent\u00farou viac ako 14 dn\u00ed alebo sa domnievate, \u017ee si nepln\u00ed in\u00fd z vy\u0161\u0161ie uveden\u00fdch z\u00e1v\u00e4zkov, nev\u00e1hajte n\u00e1s kontaktova\u0165<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Rie\u0161ili ste u\u017e situ\u00e1ciu, ke\u010f ste museli z d\u00f4vodu zru\u0161enia v\u00e1\u0161ho letu \u017eiada\u0165 vr\u00e1tenie pe\u0148az\u00ed za letenku? Ak \u00e1no, pravdepodobne …
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2824,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[523,524,522,68,135,525,461],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2816"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2816"}],"version-history":[{"count":8,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2816\/revisions"}],"predecessor-version":[{"id":2827,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2816\/revisions\/2827"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2824"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2816"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2816"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2816"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}