{"id":2780,"date":"2023-05-30T13:04:41","date_gmt":"2023-05-30T11:04:41","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2780"},"modified":"2023-05-30T14:48:00","modified_gmt":"2023-05-30T12:48:00","slug":"riesenie-problemov-so-spolocnostou-gigastore-sk-uzitocne-rady-spotrebitelov","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/riesenie-problemov-so-spolocnostou-gigastore-sk-uzitocne-rady-pre-spotrebitelov\/","title":{"rendered":"Rie\u0161enie probl\u00e9mov so spolo\u010dnos\u0165ou Gigastore.sk: U\u017eito\u010dn\u00e9 rady pre spotrebite\u013eov"},"content":{"rendered":"

Internetov\u00fd obchod www.gigastore.sk je zaraden\u00fd do zoznamu najrizikovej\u0161\u00edch obchodov z\u00a0poh\u013eadu Slovenskej obchodnej in\u0161pekcie<\/a>.<\/p>\n

Za posledn\u00fdch 6 mesiacov sa aj na n\u00e1s p\u00edsomne obr\u00e1tilo 113 spotrebite\u013eov, \u010do predstavuje takmer 16 percent v\u0161etk\u00fdch podnetov, ktor\u00e9 vybavujeme vo\u010di obchodn\u00edkom so s\u00eddlom v zahrani\u010d\u00ed. \u010eal\u0161\u00ed spotrebitelia, ktor\u00ed h\u013eadali pomoc po vykonan\u00ed n\u00e1kupu z tohto e-shopu, sa na n\u00e1s obr\u00e1tili aj telefonicky.<\/p>\n

Probl\u00e9my spo\u010d\u00edvaj\u00fa najm\u00e4 v nedodan\u00ed vopred zaplaten\u00fdch objedn\u00e1vok a\u00a0zadr\u017eiavan\u00ed platieb po tom, \u010do spotrebite\u013e odst\u00fapi od zmluvy. Spotrebitelia v\u00a0podnetoch uv\u00e1dzaj\u00fa, \u017ee obchodn\u00edkovi sa nevedeli dovola\u0165 a\u00a0cez e-mail komunikoval obvykle a\u017e po nieko\u013ek\u00fdch urgenci\u00e1ch.<\/p>\n

Aktu\u00e1lna situ\u00e1cia: Prij\u00edmanie nov\u00fdch pr\u00edpadov vo\u010di www.gigastore.sk je pozastaven\u00e9<\/h2>\n

Hoci do ned\u00e1vnej minulosti sme v r\u00e1mci siete ECC-Net v spolupr\u00e1ci s\u00a0kolegami z\u00a0partnersk\u00e9ho centra v \u010ceskej republike pomerne \u00faspe\u0161ne vybavovali pr\u00edpady vo\u010di internetov\u00e9mu obchodu www.gigastore.sk, moment\u00e1lne sme n\u00faten\u00ed prij\u00edmanie nov\u00fdch pr\u00edpadov pozastavi\u0165 z\u00a0d\u00f4vodu, \u017ee od za\u010diatku m\u00e1ja 2023 obchodn\u00edk prestal komunikova\u0165.<\/p>\n

Prev\u00e1dzkovate\u013e internetov\u00e9ho obchodu www.gigastore.sk na svojej webovej str\u00e1nke zverejnil vyhl\u00e1senie, \u017ee \u010delil phishingov\u00e9mu \u00fatoku (moment\u00e1lne u\u017e stiahnut\u00e9), konkr\u00e9tne \u0161\u00edreniu falo\u0161n\u00fdch e-mailov, ktor\u00e9 \u017eiadaj\u00fa spotrebite\u013eov o platbu alebo \u0161\u00edria nepravdiv\u00e9 inform\u00e1cie. V d\u00f4sledku tohto vyhl\u00e1senia obchodn\u00edk prestal vraca\u0165 peniaze spotrebite\u013eom s od\u00f4vodnen\u00edm, \u017ee bankov\u00fd \u00fa\u010det, na ktor\u00fd peniaze poslali, nepatr\u00ed a nikdy nepatril spolo\u010dnosti.<\/p>\n

Rovnak\u00fd bankov\u00fd \u00fa\u010det je v\u0161ak mo\u017en\u00e9 n\u00e1js\u0165 v\u00a0na\u0161ich star\u0161\u00edch uzavret\u00fdch pr\u00edpadoch, v ktor\u00fdch obchodn\u00edk peniaze spotrebite\u013eom vr\u00e1til.<\/p>\n

\u010eal\u0161ie mo\u017enosti ako individu\u00e1lne postupova\u0165<\/h2>\n

Chargeback<\/h3>\n

V pr\u00edpade, \u017ee ste platbu vykonali z karty odpor\u00fa\u010dame v\u00e1m \u010do najsk\u00f4r kontaktova\u0165 pred\u00e1vaj\u00faceho a informova\u0165 ho o tom, \u017ee chcete odst\u00fapi\u0165 od zmluvy. V pr\u00edpade, \u017ee v\u00e1m neposkytn\u00fa vyjadrenie alebo do 14 dn\u00ed od p\u00edsomn\u00e9ho odst\u00fapenia ned\u00f4jde k \u00fahrade platby, kontaktujte va\u0161u banku a\u00a0po\u017eiadajte o tzv. chargeback. Ide o proces sp\u00e4tn\u00e9ho z\u00fa\u010dtovania platobnej transakcie vykonanej prostredn\u00edctvom platobnej karty. Bli\u017e\u0161ie inform\u00e1cie o chargebacku n\u00e1jdete na na\u0161ej webovej str\u00e1nke<\/a>.<\/p>\n

Eur\u00f3pske konanie s n\u00edzkou hodnotou sporu<\/h3>\n

\u010eal\u0161ou mo\u017enos\u0165ou je uplatnenie si poh\u013ead\u00e1vky vo\u010di pred\u00e1vaj\u00facemu s\u00fadnou cestou. Jednou z mo\u017enost\u00ed je Eur\u00f3pske konanie s n\u00edzkou hodnotou sporu. Ide o s\u00fadne konanie, ktor\u00e9 spravidla prebieha p\u00edsomnou formou. Rozsudok vydan\u00fd v tomto konan\u00ed je automatick\u00fd platn\u00fd v ostatn\u00fdch \u010dlensk\u00fdch \u0161t\u00e1toch E\u00da a vo\u010di jeho uznaniu v z\u00e1sade nemo\u017eno namieta\u0165. Viac v inform\u00e1ci\u00ed n\u00e1jdete v na\u0161om \u010dl\u00e1nku<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"Internetov\u00fd obchod www.gigastore.sk je zaraden\u00fd do zoznamu najrizikovej\u0161\u00edch obchodov z\u00a0poh\u013eadu Slovenskej obchodnej in\u0161pekcie. Za posledn\u00fdch 6 mesiacov sa aj na …
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2781,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[429,512,141,197],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2780"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2780"}],"version-history":[{"count":3,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2780\/revisions"}],"predecessor-version":[{"id":2784,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2780\/revisions\/2784"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2781"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2780"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2780"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2780"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}