{"id":2609,"date":"2022-10-19T16:39:06","date_gmt":"2022-10-19T14:39:06","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2609"},"modified":"2022-10-20T12:52:55","modified_gmt":"2022-10-20T10:52:55","slug":"europska-komisia-zabezpecila-vyssiu-uroven-ochrany-europskych-spotrebitelov-nakupujucich-internetovych-obchodoch-vytvorenych-pomocou-platformy-shopify","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/europska-komisia-zabezpecila-vyssiu-uroven-ochrany-europskych-spotrebitelov-nakupujucich-v-internetovych-obchodoch-vytvorenych-pomocou-platformy-shopify\/","title":{"rendered":"Eur\u00f3pska komisia zabezpe\u010dila vy\u0161\u0161iu \u00farove\u0148 ochrany eur\u00f3pskych spotrebite\u013eov nakupuj\u00facich v internetov\u00fdch obchodoch vytvoren\u00fdch pomocou platformy Shopify"},"content":{"rendered":"<p>Shopify je platforma, ktor\u00e1 poskytuje predajcom kompletn\u00e9 online rie\u0161enie, ktor\u00e9 im umo\u017e\u0148uje r\u00fdchlo vytvori\u0165 a\u00a0prev\u00e1dzkova\u0165 vlastn\u00fd online obchod, bez potreby in\u0161tal\u00e1cie softv\u00e9ru a\u00a0z\u00e1vislosti od extern\u00fdch program\u00e1torov.<\/p>\n<p>Medzi platformou elektronick\u00e9ho obchodu Shopify a Eur\u00f3pskou komisiou bola tento mesiac uzavret\u00e1 <a href=\"https:\/\/ec.europa.eu\/info\/files\/factsheet-commitments-shopify_sk\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"color: #3366ff;\">dohoda o spolupr\u00e1ci,\u00a0 zameran\u00e1 na zv\u00fd\u0161enie bezpe\u010dnosti eur\u00f3pskych spotrebite\u013eov, ktor\u00ed nakupuj\u00fa v internetov\u00fdch obchodoch zalo\u017een\u00fdch na tejto platforme<\/span>.<\/strong><\/a><\/p>\n<p>Uveden\u00e1 dohoda bola v\u00fdsledkom 18 mesa\u010dn\u00e9ho dial\u00f3gu so Shopify, iniciovan\u00e9ho Eur\u00f3pskou komisiou a sie\u0165ou CPC zah\u0155\u0148aj\u00facou vn\u00fatro\u0161t\u00e1tne org\u00e1ny zodpovedn\u00e9 za presadzovanie ochrany spotrebite\u013ea vo v\u0161etk\u00fdch \u010dlensk\u00fdch \u0161t\u00e1toch E\u00da a krajin\u00e1ch EHP. \u00a0D\u00f4vodom bol ve\u013ek\u00fd po\u010det s\u0165a\u017enost\u00ed, t\u00fdkaj\u00facich sa cezhrani\u010dn\u00fdch n\u00e1kupov, ktor\u00e9 sie\u0165 Eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net rie\u0161ila najm\u00e4 po\u010das pand\u00e9mie COVID-19 v rokoch 2020 a\u00a02021.<\/p>\n<p>Po\u010das prv\u00fdch dvoch rokov pand\u00e9mie COVID-19 sa v Eur\u00f3pskej \u00fanii nieko\u013ekon\u00e1sobne zv\u00fd\u0161il po\u010det n\u00e1kupov online. Vo v\u00e4\u010d\u0161ine kraj\u00edn spotrebitelia na internete nakupovali \u010dastej\u0161ie ako v\u00a0kamenn\u00fdch predajniach. V reakcii na zv\u00fd\u0161en\u00fd dopyt z\u00e1kazn\u00edkov vzniklo ve\u013ea nov\u00fdch internetov\u00fdch obchodov, \u010do so sebou prinieslo aj viac probl\u00e9mov. Po\u010det s\u0165a\u017enost\u00ed eur\u00f3pskych spotrebite\u013eov sa v\u00fdrazne zv\u00fd\u0161il, a to najm\u00e4 z\u00a0d\u00f4vodu nez\u00e1konn\u00fdch prakt\u00edk niektor\u00fdch obchodn\u00edkov prev\u00e1dzkuj\u00facich internetov\u00e9 obchody prostredn\u00edctvom platforiem ako Shopify.<\/p>\n<p>Sie\u0165 ECC-Net, ktor\u00e1 je prv\u00fdm kontaktn\u00fdm miestom pre spotrebite\u013eov z\u00a0jednotliv\u00fdch s\u0165a\u017enost\u00ed spotrebite\u013eov zistila, \u017ee mnoh\u00e9 internetov\u00e9 obchody na platforme Shopify s\u00fa podvodn\u00e9 a\u00a0neuv\u00e1dzaj\u00fa o\u00a0sebe \u017eiadne kontaktn\u00e9 \u00fadaje, alebo dod\u00e1vaj\u00fa falzifik\u00e1ty \u010di nedoru\u010duj\u00fa objednan\u00fd tovar alebo neuv\u00e1dzaj\u00fa \u017eiadne kontaktn\u00e9 \u00fadaje na identifik\u00e1ciu pred\u00e1vaj\u00faceho.<\/p>\n<p>S cie\u013eom rie\u0161i\u0165 uveden\u00fd probl\u00e9m,\u00a0 Eur\u00f3pska komisia v spolupr\u00e1ci so Sie\u0165ou CPC, za\u010dala v j\u00fali 2021 dial\u00f3g s platformou Shopify, ktor\u00e1 s\u00fahlasila s\u00a0realiz\u00e1ciou zmien, pre bezpe\u010dnej\u0161ie nakupovanie z internetov\u00fdch obchodov umiestnen\u00fdch na jej platforme jej zos\u00faladen\u00edm s pravidlami E\u00da na ochranu spotrebite\u013ea.<\/p>\n<h2>Shopify sa zaviazala:<\/h2>\n<ul>\n<li>r\u00fdchlo reagova\u0165 na ozn\u00e1menia o problematick\u00fdch obchodn\u00edkoch a zavies\u0165 komplexnej\u0161iu a transparentnej\u0161iu registr\u00e1ciu obchodn\u00edkov;<\/li>\n<li>prepracova\u0165 \u0161abl\u00f3ny pre tvorbu e-hopu tak, aby obsahovali aj str\u00e1nky s kontaktn\u00fdmi \u00fadajmi, obchodn\u00fdmi podmienkami a z\u00e1sadami ochrany osobn\u00fdch \u00fadajov, ako i povinn\u00fdmi pravidlami vr\u00e1tenia pe\u0148az\u00ed;<\/li>\n<li>poskytn\u00fa\u0165 obchodn\u00edkom jasn\u00e9 usmernenie o spotrebite\u013eskom pr\u00e1ve E\u00da, ktor\u00e9 sa vz\u0165ahuje na ich elektronick\u00fd obchod v r\u00e1mci E\u00da a Eur\u00f3pskeho hospod\u00e1rskeho priestoru;<\/li>\n<li>poskytova\u0165 \u00fadaje o registrovan\u00fdch spolo\u010dnostiach obchodn\u00edkov z E\u00da na \u017eiados\u0165 ktor\u00e9hoko\u013evek spotrebite\u013ea;<\/li>\n<li>odstra\u0148ova\u0165 internetov\u00e9 obchody nahl\u00e1sen\u00e9 vn\u00fatro\u0161t\u00e1tnymi spotrebite\u013esk\u00fdmi org\u00e1nmi a poskytn\u00fa\u0165 ich \u00fadaje pre \u00fa\u010dely \u010fal\u0161ieho pre\u0161etrenia<\/li>\n<\/ul>\n<p>Plnenie t\u00fdchto z\u00e1v\u00e4zkov, ako aj s\u0165a\u017enosti podan\u00e9 spotrebite\u013emi bude monitorova\u0165 sie\u0165 CPC.<\/p>\n<p>Ako uviedol Eur\u00f3psky komis\u00e1r pre spravodlivos\u0165 a spotrebite\u013eov, p\u00e1n Didier Reynders :&#8220;<em>Takmer 75 % pou\u017e\u00edvate\u013eov internetu v E\u00da nakupuje online. To je obrovsk\u00fd trh pre podvodn\u00edkova\u00a0nepoctiv\u00fdch obchodn\u00edkov, ktor\u00ed\u00a0 ho bud\u00fa vyu\u017e\u00edva\u0165 aj na\u010falej, ak nezasiahneme.\u00a0 V\u00edtame z\u00e1v\u00e4zok spolo\u010dnosti Shopify zabezpe\u010di\u0165, aby si obchodn\u00edci p\u00f4sobiaci na jej platforme boli vedom\u00ed svojich povinnost\u00ed vypl\u00fdvaj\u00facich z pr\u00e1vnych predpisov E\u00da a\u00a0boli zru\u0161en\u00ed ak poru\u0161uj\u00fa pravidl\u00e1.<\/em>&#8220;<\/p>\n<p>Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v\u00a0SR je zapojen\u00e9 do rie\u0161enia sporov medzi slovensk\u00fdmi\u00a0 spotrebite\u013emi a\u00a0prev\u00e1dzkovate\u013emi internetov\u00fdch obchodov so s\u00eddlom v\u00a0E\u00da. Rovnako pom\u00e1ha mnoh\u00fdm spotrebite\u013eom z E\u00da so s\u0165a\u017enos\u0165ami proti internetov\u00fdm obchodom so s\u00eddlom na Slovensku.<\/p>\n<p>Rady pre spotrebite\u013eov o tom, ako bezpe\u010dne nakupova\u0165 online, n\u00e1jdete na na linku:<a href=\"https:\/\/esc-sr.sk\/otazky\/bezpecne-nakupovanie-cez-internet\/\" target=\"_blank\" rel=\"noopener\"><span style=\"color: #3366ff;\"> https:\/\/esc-sr.sk\/otazky\/bezpecne-nakupovanie-cez-internet\/<\/span><\/a>.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"Shopify je platforma, ktor\u00e1 poskytuje predajcom kompletn\u00e9 online rie\u0161enie, ktor\u00e9 im umo\u017e\u0148uje r\u00fdchlo vytvori\u0165 a\u00a0prev\u00e1dzkova\u0165 vlastn\u00fd online obchod, bez potreby &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/europska-komisia-zabezpecila-vyssiu-uroven-ochrany-europskych-spotrebitelov-nakupujucich-v-internetovych-obchodoch-vytvorenych-pomocou-platformy-shopify\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2615,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2609"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2609"}],"version-history":[{"count":5,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2609\/revisions"}],"predecessor-version":[{"id":2616,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2609\/revisions\/2616"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2615"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2609"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2609"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2609"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}