\u010cakali ste v\u00fdh\u013ead na more, no z izby vid\u00edte dia\u013enicu? Mohli ste sa po ka\u017edom sprchovan\u00ed osta\u0165 k\u00fapa\u0165 na izbe kv\u00f4li nefunk\u010dn\u00e9mu odtoku? Ak ste si rezervovali ubytovanie individu\u00e1lne prostredn\u00edctvom sprostredkovate\u013esk\u00e9ho port\u00e1lu, alebo priamo na str\u00e1nke hotela, v tomto \u010dl\u00e1nku n\u00e1jdete inform\u00e1cie o tom, ak\u00e9 s\u00fa va\u0161e spotrebite\u013esk\u00e9 pr\u00e1va, ak ubytovanie nezodpoved\u00e1 poskytnut\u00e9mu opisu, \u010di vykazuje in\u00e9 vady. Pozor v\u0161ak v pr\u00edpade, \u017ee ste si prenajali ubytovanie od s\u00fakromn\u00e9ho prenaj\u00edmate\u013ea\/fyzickej osoby \u2013 nepodnikate\u013ea, napr\u00edklad prostredn\u00edctvom platformy Airbnb. Vtedy nejde o spotrebite\u013esk\u00fd vz\u0165ah.<\/p>\n
V pr\u00edpade nes\u00faladu s ponukou a dojednan\u00fdmi podmienkami, ak nie ste s ubytovan\u00edm spokojn\u00ed, preto\u017ee hotel bol napr\u00edklad \u0161pinav\u00fd, prech\u00e1dzal rekon\u0161trukciou alebo nefungovala klimatiz\u00e1cia, m\u00e1te pr\u00e1vo uplatni\u0165 si reklam\u00e1ciu.\u00a0 Nedostatky, bude potrebn\u00e9 preuk\u00e1za\u0165. Odpor\u00fa\u010dame preto urobi\u0165 si fotografie alebo video, aby ste vedeli preuk\u00e1za\u0165 rozpor medzi skuto\u010dn\u00fdm stavom a ponukou ubytovania, ktor\u00e9 ste si zarezervovali.<\/p>\n
Je potrebn\u00e9, aby ste nahl\u00e1sili probl\u00e9m priamo na mieste a po\u017eiadali \u00a0spr\u00e1vcu alebo majite\u013ea ubytovania o p\u00edsomn\u00e9 potvrdenie a\/alebo o v\u00fdmenu za izbu, ktor\u00e1 sp\u013a\u0148a podmienky ubytovania dojednan\u00e9 v zmluve, pr\u00edpadne v potvrden\u00ed o rezerv\u00e1cii. \u010co najsk\u00f4r tie\u017e po\u0161lite p\u00edsomn\u00fa s\u0165a\u017enos\u0165 (e-mailom alebo po\u0161tou) bu\u010f priamo majite\u013eovi hotela alebo oddeleniu s\u0165a\u017enost\u00ed a prilo\u017ete k nej d\u00f4kazy (fotografie, video). Nezabudnite uvies\u0165, ak\u00fa n\u00e1pravu po\u017eadujete. M\u00f4\u017ee \u00eds\u0165 o vr\u00e1tenie konkr\u00e9tnej sumy, z\u013eavu na \u010fal\u0161\u00ed pobyt, \u010di poukaz.<\/p>\n
Ak ste si ubytovanie rezervovali prostredn\u00edctvom sprostredkovate\u013ea, je potrebn\u00e9 poda\u0165 p\u00edsomn\u00fa s\u0165a\u017enos\u0165 aj sprostredkovate\u013eovi. M\u00f4\u017ee sa toti\u017e uk\u00e1za\u0165, \u017ee za chybu v ponuke je zodpovedn\u00fd sprostredkovate\u013esk\u00fd port\u00e1l.<\/p>\n
V pr\u00edpade, \u017ee ste si zak\u00fapili z\u00e1jazd v cestovnej kancel\u00e1rii a z\u00e1jazd nebol poskytnut\u00fd v s\u00falade so zmluvou o z\u00e1jazde, zn\u00e1\u0161a zodpovednos\u0165 cestovn\u00e1 kancel\u00e1ria. V tomto pr\u00edpade je potrebn\u00e9 reklamova\u0165 vady ubytovania aj v cestovnej kancel\u00e1ri\u00ed.<\/a><\/p>\n Ak sa v\u00e1m nepodar\u00ed vyrie\u0161i\u0165 reklam\u00e1ciu individu\u00e1lne, m\u00f4\u017eete vyu\u017ei\u0165 \u010fal\u0161ie dostupn\u00e9 mo\u017enosti mimos\u00fadneho rie\u0161enia. Ako Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v SR rie\u0161ime spory s poskytovate\u013emi ubytovania, sprostredkovate\u013esk\u00fdmi port\u00e1lmi a cestovn\u00fdmi kancel\u00e1riami, pokia\u013e maj\u00fa s\u00eddlo v zahrani\u010d\u00ed v r\u00e1mci kraj\u00edn E\u00da, alebo na Islande, v N\u00f3rsku, \u010di vo Ve\u013ekej Brit\u00e1ni\u00ed. V pr\u00edpade, \u017ee ide o slovensk\u00e9ho poskytovate\u013ea, odpor\u00fa\u010dame alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00fdch sporov<\/a>.<\/p>\n Pred samotnou rezerv\u00e1ciou sa nepon\u00e1h\u013eajte, ale vyhra\u010fte si na \u0148u dostato\u010dn\u00fd \u010das. Pred kliknut\u00edm na tla\u010didlo „Rezervova\u0165“ sa uistite, \u017ee ponuka vyhovuje va\u0161im potreb\u00e1m a d\u00f4kladne tie\u017e skontrolujte \u00fadaje, ktor\u00e9 ste zadali. Vo v\u00e4\u010d\u0161ine pr\u00edpadov\u00a0po potvrden\u00ed rezerv\u00e1cie u\u017e nie je mo\u017en\u00e9 rezerv\u00e1ciu bezplatne zru\u0161i\u0165, pokia\u013e t\u00fato mo\u017enos\u0165 podmienky rezerv\u00e1cie neumo\u017e\u0148uj\u00fa. Ak chcete k rezerv\u00e1cii prida\u0165 \u010fal\u0161ie slu\u017eby (napr. stravu,\u00a0 parkovanie) alebo po\u017eadujete izbu s v\u00fdh\u013eadom na more, overte si \u010di je uveden\u00e9 zahrnut\u00e9 v cene, alebo si za to mus\u00edte priplati\u0165.<\/p>\n Pozor aj na kategoriz\u00e1ciu hotelov v cudzine. Trojhviezdi\u010dkov\u00fd hotel v Egypte nemus\u00ed zodpoveda\u0165 \u0161tandardom trojhviezdi\u010dkov\u00e9ho hotela na Slovensku.<\/p>\n Aby ste z\u00edskali re\u00e1lnej\u0161\u00ed poh\u013ead na ubytovanie, neria\u010fte sa iba popisom a fotografiami na str\u00e1nke ubytovania, ale pozrite si aj recenzie. Ako \u010faleko je more, \u010di ak\u00fd m\u00e1 hotel v\u00fdh\u013ead, m\u00f4\u017eete zisti\u0165 prostredn\u00edctvom m\u00e1p na internete. Mapy v\u00e1m prezradia aj to, v akom ter\u00e9ne sa ubytovanie nach\u00e1dza a ak\u00fdmi cestami je dostupn\u00e9. Na mape m\u00f4\u017eete tie\u017e zisti\u0165, \u010di ubytovanie nesused\u00ed s nie\u010d\u00edm, \u010do by v\u00e1m va\u0161u dovolenku mohlo znepr\u00edjemni\u0165.<\/p>\n Hotel alebo sprostredkovate\u013e mus\u00ed na za\u010diatku procesu rezerv\u00e1cie jasne uvies\u0165 cenu vr\u00e1tane v\u0161etk\u00fdch povinn\u00fdch poplatkov a dan\u00ed. Hotel v\u00e1s m\u00f4\u017ee po va\u0161om pr\u00edchode po\u017eiada\u0165 o zaplatenie miestnej dane, ktorej v\u00fd\u0161ka sa m\u00f4\u017ee v jednotliv\u00fdch lokalit\u00e1ch l\u00ed\u0161i\u0165.<\/p>\n <\/p>","protected":false},"excerpt":{"rendered":"\u010cakali ste v\u00fdh\u013ead na more, no z izby vid\u00edte dia\u013enicu? Mohli ste sa po ka\u017edom sprchovan\u00ed osta\u0165 k\u00fapa\u0165 na izbe …Ako pred\u00eds\u0165 sklamaniu z ubytovania<\/h2>\n
Dane a\u00a0poplatky musia by\u0165 zahrnut\u00e9 v cene<\/h3>\n
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2589,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[128,483,484,73],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2588"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2588"}],"version-history":[{"count":3,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2588\/revisions"}],"predecessor-version":[{"id":2592,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2588\/revisions\/2592"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2589"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2588"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2588"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2588"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}