{"id":2424,"date":"2021-05-07T13:00:21","date_gmt":"2021-05-07T11:00:21","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2424"},"modified":"2021-05-06T17:05:25","modified_gmt":"2021-05-06T15:05:25","slug":"den-europy-siet-europskych-spotrebitelskych-centier-ecc-net-zaciatku-pandemie-covid-19-zachranila-spotrebitelom-4-miliony-eur","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/den-europy-siet-europskych-spotrebitelskych-centier-ecc-net-od-zaciatku-pandemie-covid-19-zachranila-spotrebitelom-viac-ako-4-miliony-eur\/","title":{"rendered":"De\u0148 Eur\u00f3py: Sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net od za\u010diatku pand\u00e9mie COVID-19 zachr\u00e1nila spotrebite\u013eom viac ako 4 mili\u00f3ny eur"},"content":{"rendered":"<p>Od marca 2020, od kedy pand\u00e9mia COVID-19 zna\u010dne obmedzila mo\u017enosti bezstarostn\u00e9ho vycestovania do skoro cel\u00e9ho sveta, zaznamenala sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net v\u00fdrazn\u00fd n\u00e1rast \u017eiadost\u00ed o pomoc pri cezhrani\u010dn\u00fdch probl\u00e9moch. V s\u00favislosti s pr\u00edpadmi zru\u0161en\u00fdch letov, uzatvoren\u00fdch hotelov, \u010di in\u00fdmi cestovn\u00fdmi obmedzeniami alebo n\u00e1kupmi online sa sieti ECC\u2013Net podarilo pre spotrebite\u013eov z\u00edska\u0165 sp\u00e4\u0165 viac ako 4 mili\u00f3ny eur.<\/p>\n<h2>ECC-Net pom\u00e1ha spotrebite\u013eom dosta\u0165 sa sp\u00e4\u0165 k peniazom<\/h2>\n<p>Pand\u00e9mia ochromila cestovn\u00fd ruch a\u00a0platby za zru\u0161en\u00e9 dovolenky zostali visie\u0165 niekde vo vzduchu. S vr\u00e1ten\u00edm platby, \u010di s\u00a0poskytnut\u00edm poukazu, boli spojen\u00e9 r\u00f4zne probl\u00e9my. ECC-Net pom\u00e1ha spotrebite\u013eom, ktor\u00fdm sa s cestovnou kancel\u00e1riou alebo inou spolo\u010dnos\u0165ou so s\u00eddlom v inej krajine E\u00da, na Islande alebo v N\u00f3rsku nepodarilo vyrie\u0161i\u0165 tieto nepr\u00edjemn\u00e9 situ\u00e1cie.<\/p>\n<p>Od marca 2020 sa na ECC-Net ove\u013ea \u010dastej\u0161ie obracaj\u00fa cestuj\u00faci, ktor\u00ed maj\u00fa jednozna\u010dn\u00fd n\u00e1rok na vr\u00e1tenie pe\u0148az\u00ed, no vr\u00e1tili im iba symbolick\u00fa \u010das\u0165 platby alebo v\u00f4bec ni\u010d. \u010ealej sa pr\u00edpady t\u00fdkaj\u00fa situ\u00e1ci\u00ed, ke\u010f spotrebitelia namiesto platby z\u00edskali kompenz\u00e1ciu iba formou poukazu, aj ke\u010f v skuto\u010dnosti im vznikol n\u00e1rok na vr\u00e1tenie platby. Presne v\u00a0tak\u00fdchto situ\u00e1ci\u00e1ch m\u00f4\u017eeme spotrebite\u013eom pom\u00f4c\u0165, a\u00a0to kontaktovan\u00edm partnersk\u00e9ho centra v\u00a0krajine obchodn\u00edka.\u00a0 ECC-Net sa uplynul\u00fd rok podarilo dosiahnu\u0165 pozit\u00edvne mimos\u00fadne rie\u0161enie pre spotrebite\u013eov v takmer 70% prijat\u00fdch pr\u00edpadov.<\/p>\n<h2>Rok s COVID-19 v \u010d\u00edslach ECC-Net<\/h2>\n<p>Okrem pr\u00edpadov zodpovedala ECC-Net v obdob\u00ed od marca 2020 do marca 2021 viac ako 170 000 ot\u00e1zok od spotrebite\u013eov z celej Eur\u00f3py. Spotrebitelia sa zauj\u00edmali najm\u00e4 o to ak\u00e9 s\u00fa ich n\u00e1roky pri probl\u00e9moch s poskytovate\u013emi cestovn\u00fdch slu\u017eieb alebo mali ot\u00e1zky t\u00fdkaj\u00face sa eur\u00f3pskeho spotrebite\u013esk\u00e9ho pr\u00e1va.<\/p>\n<p>Ide o 44% nav\u00fd\u0161enie oproti rovnak\u00e9mu obdobiu v predch\u00e1dzaj\u00facom roku. Preva\u017en\u00e1 v\u00e4\u010d\u0161ina ot\u00e1zok sa t\u00fdkala odvetvia cestovn\u00e9ho ruchu, a to najm\u00e4 zru\u0161en\u00fdch letov a z\u00e1jazdov, \u010di ako postupova\u0165 pri nemo\u017enosti alebo obav\u00e1ch vycestova\u0165. Spotrebite\u013eov tie\u017e zauj\u00edmalo \u010do robi\u0165, ke\u010f do\u0161lo k uzavretiu ubytovacieho zariadenia.<\/p>","protected":false},"excerpt":{"rendered":"V\u010faka sieti eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net sa spotrebite\u013eom, ktor\u00fdch pr\u00e1va boli poru\u0161en\u00e9 v d\u00f4sledku pand\u00e9mie COVID-19 podarilo z\u00edska\u0165 sp\u00e4\u0165 4 mili\u00f3ny eur.","protected":false},"author":2,"featured_media":2426,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[352,149,79,428],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2424"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2424"}],"version-history":[{"count":3,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2424\/revisions"}],"predecessor-version":[{"id":2429,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2424\/revisions\/2429"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2426"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2424"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2424"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2424"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}