Objednali ste si z\u00e1sielku zo slovensk\u00e9ho internetov\u00e9ho obchodu a jej doru\u010dovanie trvalo nieko\u013eko t\u00fd\u017ed\u0148ov? Navy\u0161e ste zistili, \u017ee v\u00e1m ju internetov\u00fd obchod poslal zo zahrani\u010dia? D\u00f4vodom m\u00f4\u017ee by\u0165 to, \u017ee e-shop pravdepodobne vyu\u017e\u00edva tzv. dropshipping. Znamen\u00e1 to, \u017ee va\u0161u objedn\u00e1vku prepo\u0161l\u00fa dod\u00e1vate\u013eovi, ktor\u00fdm m\u00f4\u017ee by\u0165 napr\u00edklad ve\u013ekoobchod v \u010c\u00edne, ktor\u00fd v\u00e1m n\u00e1sledne doru\u010d\u00ed bal\u00edk v mene internetov\u00e9ho obchodu.<\/p>\n\n\n\n
Na Slovensku a aj v \u010ceskej republike ste sa s t\u00fdmto obchodn\u00fdm modelom mohli stretn\u00fa\u0165 aj pod ozna\u010den\u00edm internetov\u00e1 n\u00e1kupn\u00e1 gal\u00e9ria<\/strong>. Tento obchodn\u00fd model predstavuje ide\u00e1lny sp\u00f4sob, ako za\u010da\u0165 pred\u00e1va\u0165 na internete s ni\u017e\u0161\u00edmi vstupn\u00fdmi n\u00e1kladmi. Pri dropshippingu s\u00fa hlavn\u00e9 logistick\u00e9 \u010dinnosti ako skladov\u00e9 hospod\u00e1rstvo a preprava realizovan\u00e9 cez subdod\u00e1vate\u013ea. <\/p>\n\n\n\n V posledn\u00fdch rokoch si tento obchodn\u00fd model ob\u013e\u00fabili aj obchodn\u00edci, ktor\u00ed ho vyu\u017e\u00edvaj\u00fa ako s\u00fa\u010das\u0165 sch\u00e9my r\u00fdchleho zbohatnutia, preto\u017ee na spustenie im sta\u010d\u00ed funk\u010dn\u00e1 webov\u00e1 str\u00e1nka a reklama na soci\u00e1lnych sie\u0165ach. <\/p>\n\n\n\n Pokia\u013e chce e-shop dod\u00e1va\u0165 svojim z\u00e1kazn\u00edkom tovar formou dropshipingu, t\u00e1to inform\u00e1cia by mala by\u0165 vo vz\u0165ahu k spotrebite\u013eovi komunikovan\u00e1 transparentne. Realita je v\u00e4\u010d\u0161inou tak\u00e1, \u017ee inform\u00e1cia o sprostredkovan\u00ed tovaru je uveden\u00e1 iba vo v\u0161eobecn\u00fdch obchodn\u00fdch podmienkach, ktor\u00e9 v\u00e4\u010d\u0161ina spotrebite\u013eov ne\u010d\u00edta. Sp\u00edsali sme preto naj\u010dastej\u0161ie znaky, ktor\u00fdmi sa internetov\u00e9 n\u00e1kupn\u00e9 gal\u00e9rie l\u00ed\u0161ia od be\u017en\u00fdch e-shopov<\/strong>.<\/p>\n\n\n\n <\/p>\n\n\n\n Ak uva\u017eujete o objednan\u00ed tovaru zo slovensk\u00e9ho internetov\u00e9ho obchodu, pravdepodobne o\u010dak\u00e1vate r\u00fdchle dodanie. Term\u00edn dodania tovaru je popri inform\u00e1cii o cene a parametroch v\u00fdrobku jeden z najpodstatnej\u0161\u00edch \u00fadajov, ktor\u00fd z\u00e1sadne ovplyv\u0148uje n\u00e1kupn\u00e9 rozhodnutie spotrebite\u013eov. Preto\u017ee internetov\u00e9 n\u00e1kupn\u00e9 gal\u00e9rie nemaj\u00fa kontrolu nad dodac\u00edmi lehotami, na svojich str\u00e1nkach uv\u00e1dzaj\u00fa zv\u00e4\u010d\u0161a dodanie v rozmedz\u00ed 10-40 pracovn\u00fdch dn\u00ed, \u010do \u010dastokr\u00e1t navy\u0161e nezodpoved\u00e1 realite.<\/p>\n\n\n\n Nach\u00e1dza sa adresa na vr\u00e1tenie z\u00e1sielok v rodinnom dome alebo v panel\u00e1ku? Potom je tu ve\u013ek\u00e1 \u0161anca, \u017ee ide o internetov\u00fa n\u00e1kupn\u00fa gal\u00e9riu. Adresu a vzh\u013ead budovy, ktor\u00e1 je ur\u010den\u00e1 pre vr\u00e1tenie z\u00e1sielok si jednoducho viete pozrie\u0165 napr\u00edklad cez online mapov\u00e9 slu\u017eby.<\/p>\n\n\n\n Internetov\u00e9 n\u00e1kupn\u00e9 gal\u00e9rie \u010dasto urobia iba to, \u017ee na z\u00e1klade va\u0161ich \u00fadajov zadaj\u00fa objedn\u00e1vku na zn\u00e1mych \u010d\u00ednskych platform\u00e1ch. Nepou\u017e\u00edvaj\u00fa origin\u00e1lne fotky pon\u00fakan\u00fdch tovarov, preto si na z\u00e1klade obr\u00e1zkov k produktu napr\u00edklad cez slu\u017ebu Google Obr\u00e1zky viete vyh\u013eada\u0165 aj in\u00e9 obchody, ktor\u00e9 pon\u00fakaj\u00fa vami vybran\u00fd v\u00fdrobok. <\/p>\n\n\n\n Nev\u00fdhody n\u00e1kupu obvykle spo\u010d\u00edvaj\u00fa najm\u00e4 v kvalite produktov, dodac\u00edch lehot\u00e1ch a pr\u00edpadn\u00fdch reklam\u00e1ci\u00e1ch.<\/p>\n\n\n\n V\u00fdrobky z \u010dlensk\u00fdch kraj\u00edn E\u00da, ktor\u00e9 sa pred\u00e1vaj\u00fa v r\u00e1mci E\u00da musia sp\u013a\u0148a\u0165 eur\u00f3pske normy v oblasti bezpe\u010dnosti v\u00fdrobkov, ochrany zdravia a \u017eivotn\u00e9ho prostredia. Internetov\u00e9 n\u00e1kupn\u00e9 gal\u00e9rie vo v\u00e4\u010d\u0161ine pr\u00edpadov nemaj\u00fa dosah na kvalitu v\u00fdrobkov, ke\u010f\u017ee ich pon\u00fakaj\u00fa na predaj od in\u00fdch predajcov z kraj\u00edn mimo E\u00da.<\/p>\n\n\n\n Obchodn\u00fd model internetov\u00fdch n\u00e1kupn\u00fdch gal\u00e9ri\u00ed je zalo\u017een\u00fd na cenovej mar\u017ei, ktor\u00e1 sa pripo\u010d\u00edta k predajnej cene. \u010casto zist\u00edte, \u017ee ten ist\u00fd tovar je v ponuke zn\u00e1mych \u010d\u00ednskych internetov\u00fdch platforiem za zlomok sumy, ktor\u00fa by ste za\u0148 zaplatili internetovej n\u00e1kupnej gal\u00e9rii.<\/p>\n\n\n\n Pri objedn\u00e1vkach z kraj\u00edn mimo E\u00da s\u00fa z\u00e1sielky, ktor\u00fdch hodnota nepresahuje 22 eur osloboden\u00e9 od DPH. Pri z\u00e1sielkach, ktor\u00fdch hodnota presahuje 22 eur plat\u00edte DPH a pri objedn\u00e1vke nad 150 eur plat\u00edte aj CLO.<\/p>\n\n\n\n V pr\u00edpade, \u017ee dod\u00e1vate\u013e s\u00eddli v tretej krajine, internetov\u00e1 n\u00e1kupn\u00e1 gal\u00e9ria m\u00e1 informa\u010dn\u00fa povinnos\u0165 poskytn\u00fa\u0165 presn\u00e9 inform\u00e1cie o kone\u010dnej cene objedn\u00e1vky. T\u00e1 mus\u00ed zah\u0155\u0148a\u0165 aj pr\u00edpadn\u00e9 n\u00e1klady s\u00favisiace s clom a DPH. <\/p>\n\n\n\n V praxi sa tak pri objedn\u00e1vkach realizovan\u00fdch cez internetov\u00e9 n\u00e1kupn\u00e9 gal\u00e9rie nedeje, \u010di\u017ee spotrebitelia s\u00fa pri doru\u010den\u00ed z\u00e1sielky nepr\u00edjemne prekvapen\u00ed coln\u00fdmi n\u00e1kladmi.<\/p>\n\n\n\n Ak ste pred odoslan\u00edm objedn\u00e1vky nedostali inform\u00e1ciu, \u017ee z\u00e1sielku mus\u00edte precli\u0165, bal\u00edk m\u00f4\u017eete odmietnu\u0165 a vznik\u00e1 v\u00e1m aj n\u00e1rok na vr\u00e1tenie k\u00fapnej ceny. Za vr\u00e1tenie z\u00e1sielky a pe\u0148az\u00ed je zodpovedn\u00e1 internetov\u00e1 n\u00e1kupn\u00e1 gal\u00e9ria, cez ktor\u00fa ste zadali objedn\u00e1vku.<\/p>\n\n\n\n Internetov\u00e9 n\u00e1kupn\u00e9 gal\u00e9rie nerie\u0161ia po\u017eiadavky nespokojn\u00fdch spotrebite\u013eov, ktor\u00ed si chc\u00fa uplatni\u0165 reklam\u00e1ciu alebo vr\u00e1ti\u0165 tovar v r\u00e1mci lehoty na odst\u00fapenie od zmluvy. Spotrebite\u013eov odkazuj\u00fa na pred\u00e1vaj\u00facich, ktor\u00ed maj\u00fa s\u00eddlo v\u00e4\u010d\u0161inou v \u010c\u00edne. Stretli sme sa s pr\u00edpadmi, v ktor\u00fdch spotrebite\u013eom ani po uskuto\u010dnen\u00ed n\u00e1kupu a dodan\u00ed tovaru neposkytli kontaktn\u00e9 inform\u00e1cie na predajcu.<\/p>\n","protected":false},"excerpt":{"rendered":"Objednali ste si z\u00e1sielku zo slovensk\u00e9ho internetov\u00e9ho obchodu a jej doru\u010dovanie trvalo nieko\u013eko t\u00fd\u017ed\u0148ov? Navy\u0161e ste zistili, \u017ee v\u00e1m ju internetov\u00fd …Ako zisti\u0165 \u010di ide o internetov\u00fa n\u00e1kupn\u00fa gal\u00e9riu?<\/h2>\n\n\n\n
Neur\u010dit\u00e9 dodacie lehoty <\/h3>\n\n\n\n
Adresa na vr\u00e1tenie v panel\u00e1ku<\/h3>\n\n\n\n
Neorigin\u00e1lne fotky produktov<\/h3>\n\n\n\n
Pre\u010do m\u00f4\u017ee by\u0165 n\u00e1kup z internetovej gal\u00e9rie problematick\u00fd?<\/h2>\n\n\n\n
Spo\u013eahlivos\u0165 a cena<\/h3>\n\n\n\n
Prekvapenie v podobe ozn\u00e1menia o ulo\u017een\u00ed z\u00e1sielky v colnom sklade<\/h3>\n\n\n\n
Z\u00e1ruky a reklam\u00e1cie tovaru<\/h3>\n\n\n\n
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2371,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[418,420,417,416,419,88,99,421,422,89],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2368"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2368"}],"version-history":[{"count":10,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2368\/revisions"}],"predecessor-version":[{"id":2381,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2368\/revisions\/2381"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2371"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2368"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2368"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}