{"id":2316,"date":"2021-03-16T15:27:48","date_gmt":"2021-03-16T14:27:48","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2316"},"modified":"2021-03-16T15:41:42","modified_gmt":"2021-03-16T14:41:42","slug":"6-pribehov-spoluprace-europskych-spotrebitelskych-centier","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/nezaradene\/6-pribehov-spoluprace-europskych-spotrebitelskych-centier\/","title":{"rendered":"\u0160es\u0165 pr\u00edbehov spolupr\u00e1ce eur\u00f3pskych spotrebite\u013esk\u00fdch centier"},"content":{"rendered":"\n<p>V&nbsp;s\u00favislosti so Svetov\u00fdm d\u0148om spotrebite\u013esk\u00fdch pr\u00e1v sme zozbierali svedectv\u00e1 spotrebite\u013eov z&nbsp;r\u00f4znych \u010dlensk\u00fdch \u0161t\u00e1tov,&nbsp; ktor\u00fdch n\u00e1kup bol v&nbsp;roku 2020 ovplyvnen\u00fd mimoriadnymi udalos\u0165ami, no v\u010faka \u00fasiliu siete ECC-Net mali dobr\u00fd koniec.<\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"368\" src=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-krekac-CZ-4-700x368.jpg\" alt=\"\" data-id=\"2339\" data-full-url=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-krekac-CZ-4.jpg\" data-link=\"https:\/\/esc-sr.sk\/?attachment_id=2339\" class=\"wp-image-2339\" srcset=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-krekac-CZ-4-700x368.jpg 700w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-krekac-CZ-4-250x131.jpg 250w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-krekac-CZ-4-768x403.jpg 768w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-krekac-CZ-4.jpg 1200w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/li><\/ul><figcaption class=\"blocks-gallery-caption\"><strong>Miroslav Krek\u00e1\u010d, \u010cesk\u00e1 republika<\/strong><br>&nbsp;\u201e11. marca 2020 som si k\u00fapil spiato\u010dn\u00e9 letenky z Krakova do Los Angeles s prestupom vo Var\u0161ave, v\u0161etky lety zabezpe\u010doval po\u013esk\u00fd leteck\u00fd dopravca. Do USA som mal odletie\u0165 31. marca a vr\u00e1ti\u0165 sa 11. apr\u00edla. De\u0148 po k\u00fape leteniek dopravca zru\u0161il moje lety. O&nbsp;zru\u0161en\u00ed letu som sa dozvedel n\u00e1hodou na webov\u00fdch str\u00e1nkach dopravcu. Hne\u010f na druh\u00fd de\u0148 som po\u017eiadal o vr\u00e1tenie pe\u0148az\u00ed. Sk\u00fa\u0161al som im vola\u0165 a p\u00edsa\u0165, ale \u017eiadna odpove\u010f. V apr\u00edli dopravca spr\u00edstupnil on-line formul\u00e1r, ktor\u00fdm sa dalo po\u017eiada\u0165 o&nbsp;vr\u00e1tenie platby. Po vyplnen\u00ed formul\u00e1ra ma nikto neinformoval a&nbsp;nevedel som \u010do bude nasledova\u0165 a kedy mi vr\u00e1tia platbu za letenky. Po takmer troch mesiacoch \u010dakania som kontaktoval Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v&nbsp;\u010ceskej republike a&nbsp;n\u00e1sledne po dvoch t\u00fd\u017ed\u0148och mi na kartu bola uhraden\u00e1 cel\u00e1 k\u00fapna cena za letenky vo v\u00fd\u0161ke 494 EUR (12 562 K\u010d). Som nesmierne v\u010fa\u010dn\u00fd \u010desk\u00e9mu a po\u013esk\u00e9mu centru, ktor\u00e9 oslovili dopravcu so \u017eiados\u0165ou, za r\u00fdchlu a bezplatn\u00fa pomoc. V&nbsp;tejto slu\u017ebe vid\u00edm ve\u013ek\u00fd pr\u00ednos Eur\u00f3pskej \u00fanie pre be\u017en\u00fdch ob\u010danov. E\u0161te raz v\u00e1m ve\u013emi pekne \u010fakujem za to, \u010do rob\u00edte! \u201c<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"368\" src=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-almansa-DE-1-700x368.jpg\" alt=\"\" data-id=\"2318\" data-full-url=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-almansa-DE-1.jpg\" data-link=\"https:\/\/esc-sr.sk\/?attachment_id=2318\" class=\"wp-image-2318\" srcset=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-almansa-DE-1-700x368.jpg 700w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-almansa-DE-1-250x131.jpg 250w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-almansa-DE-1-768x403.jpg 768w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-almansa-DE-1.jpg 1200w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/li><\/ul><figcaption class=\"blocks-gallery-caption\"><strong>Ricardo Almansa, Nemecko<\/strong><br>&nbsp;\u201ePosledn\u00e9 tri roky som tr\u00e1vil dovolenku na ryba\u010dke v&nbsp;N\u00f3rsku a&nbsp;ani rok 2020 nemal by\u0165 v\u00fdnimkou. Leteck\u00e1 spolo\u010dnos\u0165 mi v\u0161ak kv\u00f4li pand\u00e9mii COVID-19 ne\u010dakane zru\u0161ila lety. V\u010faka \u00fasiliu Eur\u00f3pskeho spotrebite\u013esk\u00e9ho centra v&nbsp;Nemecku sa mi podarilo z\u00edska\u0165 peniaze nasp\u00e4\u0165. I\u0161lo o&nbsp;takmer 900 eur. Som r\u00e1d a&nbsp;\u010fakujem, \u017ee to va\u0161ej sieti ECC-Net vy\u0161lo.\u201c<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"368\" src=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-lund-DK-1-700x368.jpg\" alt=\"\" data-id=\"2321\" data-full-url=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-lund-DK-1.jpg\" data-link=\"https:\/\/esc-sr.sk\/?attachment_id=2321\" class=\"wp-image-2321\" srcset=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-lund-DK-1-700x368.jpg 700w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-lund-DK-1-250x131.jpg 250w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-lund-DK-1-768x403.jpg 768w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-lund-DK-1.jpg 1200w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/li><\/ul><figcaption class=\"blocks-gallery-caption\"><strong>Brian Lund, D\u00e1nsko<\/strong><br>&nbsp;\u201eV&nbsp;decembri 2019 som si rezervoval vstup a ve\u010deru v&nbsp;berl\u00ednskej telev\u00edznej ve\u017ei v&nbsp;term\u00edne 27. marca 2020.&nbsp; Kv\u00f4li pand\u00e9mii COVID-19 bola moja rezerv\u00e1cia zru\u0161en\u00e1. Re\u0161taur\u00e1cia mi ako rie\u0161enie vzniknutej situ\u00e1cie pon\u00fakla na v\u00fdber vystavenie n\u00e1hradn\u00e9ho poukazu alebo vr\u00e1tenie platby. Vybral som si vr\u00e1tenie pe\u0148az\u00ed, no o&nbsp;dva t\u00fd\u017edne mi bol doru\u010den\u00fd poukaz. Vzh\u013eadom na to, \u017ee s&nbsp;re\u0161taur\u00e1ciou sa v&nbsp;tom \u010dase nedalo spoji\u0165 som sa obr\u00e1til na ESC v&nbsp;D\u00e1nsku a&nbsp;zaslal som im k&nbsp;m\u00f4jmu pr\u00edpadu v\u0161etky podklady. Po nieko\u013ek\u00fdch t\u00fd\u017ed\u0148och mi bol doru\u010den\u00fd e-mail, \u017ee m\u00e1m re\u0161taur\u00e1cii vr\u00e1ti\u0165 poukaz a&nbsp;n\u00e1sledne mi bola uhraden\u00e1 platba za ve\u010deru \u010do sa aj stalo. Ve\u013emi pekne \u010fakujem za pomoc.\u201c<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"368\" src=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-robdrup-DK-1-700x368.jpg\" alt=\"\" data-id=\"2322\" data-full-url=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-robdrup-DK-1.jpg\" data-link=\"https:\/\/esc-sr.sk\/?attachment_id=2322\" class=\"wp-image-2322\" srcset=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-robdrup-DK-1-700x368.jpg 700w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-robdrup-DK-1-250x131.jpg 250w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-robdrup-DK-1-768x403.jpg 768w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-robdrup-DK-1.jpg 1200w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/li><\/ul><figcaption class=\"blocks-gallery-caption\"><strong>Christine a&nbsp;Lars Robdrup, D\u00e1nsko<\/strong><br>&nbsp;\u201eRovnako ako mnoho in\u00fdch spotrebite\u013eov v&nbsp;roku 2020 sme aj my kv\u00f4li pand\u00e9mii COVID-19 mali probl\u00e9my s vr\u00e1ten\u00edm pe\u0148az\u00ed za letenky. Leteck\u00e1 spolo\u010dnos\u0165 n\u00e1m nechcela pom\u00f4c\u0165. Oslovili sme aj s\u00fakromn\u00fa spolo\u010dnos\u0165, ktor\u00e1 sa \u0161pecializuje na vym\u00e1hanie n\u00e1hrad za zru\u0161en\u00e9 lety, no bezv\u00fdsledne. Po osloven\u00ed Eur\u00f3pskeho spotrebite\u013esk\u00e9ho centra v&nbsp;D\u00e1nsku sme dostali r\u00fdchlu a profesion\u00e1lnu odpove\u010f a&nbsp;n\u00e1\u0161 pr\u00edpad n\u00e1sledne prijali na vybavenie. Po relat\u00edvne kr\u00e1tkej dobe n\u00e1m pri\u0161la spr\u00e1va, \u017ee dopravca na\u0161e po\u017eiadavky akceptuje. Komunik\u00e1cia s&nbsp;Eur\u00f3pskym spotrebite\u013esk\u00fdm centrom v&nbsp;D\u00e1nsku a&nbsp;ich slu\u017eby boli ve\u013emi dobr\u00e9.\u201c<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"368\" src=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-beltechi-LU-1-700x368.jpg\" alt=\"\" data-id=\"2323\" data-full-url=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-beltechi-LU-1.jpg\" data-link=\"https:\/\/esc-sr.sk\/?attachment_id=2323\" class=\"wp-image-2323\" srcset=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-beltechi-LU-1-700x368.jpg 700w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-beltechi-LU-1-250x131.jpg 250w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-beltechi-LU-1-768x403.jpg 768w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-beltechi-LU-1.jpg 1200w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/li><\/ul><figcaption class=\"blocks-gallery-caption\"><strong>Anca Beltechi, Luxembursko<\/strong><br>&nbsp;\u201eKv\u00f4li pand\u00e9mii COVID-19 zru\u0161ili na\u0161ej rodine spiato\u010dn\u00e9 letenky. I\u0161lo o&nbsp;pomerne zlo\u017eit\u00fd pr\u00edpad, ktor\u00fd zah\u0155\u0148al viacero leteck\u00fdch dopravcov a&nbsp;cestovn\u00fa agent\u00faru v&nbsp;r\u00f4znych \u0161t\u00e1toch. Nako\u013eko sme sa nevedeli dom\u00f4c\u0165 vr\u00e1tenia platby, obr\u00e1tili sme sa na Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v&nbsp;Luxembursku, ktor\u00e9 m\u00f4\u017eeme jedine pochv\u00e1li\u0165 za ich vynikaj\u00facu pr\u00e1cu, odhodlanie a&nbsp;vytrvalos\u0165. Aj v\u010faka ich plnej podpore sme sa c\u00edtili privilegovan\u00ed a mali sme to \u0161\u0165astie, \u017ee n\u00e1\u0161 pr\u00edpad sa podarilo ukon\u010di\u0165 vr\u00e1ten\u00edm plnej ceny. Prajeme im ve\u013ea \u00faspechov v pr\u00e1ci a vytrvalos\u0165 v pomoci spotrebite\u013eom\u201c.<\/figcaption><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-gallery columns-1 is-cropped\"><ul class=\"blocks-gallery-grid\"><li class=\"blocks-gallery-item\"><figure><img loading=\"lazy\" width=\"700\" height=\"368\" src=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-tenace-LU-1-700x368.jpg\" alt=\"\" data-id=\"2324\" data-full-url=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-tenace-LU-1.jpg\" data-link=\"https:\/\/esc-sr.sk\/?attachment_id=2324\" class=\"wp-image-2324\" srcset=\"https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-tenace-LU-1-700x368.jpg 700w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-tenace-LU-1-250x131.jpg 250w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-tenace-LU-1-768x403.jpg 768w, https:\/\/esc-sr.sk\/wp-content\/uploads\/2021\/03\/Wcrd-facebook-tenace-LU-1.jpg 1200w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure><\/li><\/ul><figcaption class=\"blocks-gallery-caption\"><strong>Filomena Tenace, Luxembursko<\/strong><br>\u201eS&nbsp;rodinou sme v novembri mali str\u00e1vi\u0165 nieko\u013eko dn\u00ed v z\u00e1bavnom parku vo Franc\u00fazsku. Kv\u00f4li lockdownu, ktor\u00fd ohl\u00e1sila franc\u00fazska vl\u00e1da, bola na\u0161a dovolenka zru\u0161en\u00e1. Nikto s&nbsp;nami nekomunikoval. Po nieko\u013ek\u00fdch ne\u00faspe\u0161n\u00fdch pokusoch o kontaktovanie z\u00e1bavn\u00e9ho parku mi m\u00f4j priate\u013e odporu\u010dil kontaktova\u0165 Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v&nbsp;Luxembursku. Po nieko\u013ek\u00fdch t\u00fd\u017ed\u0148och od zaslania \u017eiadosti sa im podarilo vyrie\u0161i\u0165 m\u00f4j pr\u00edpad. Zistila som, \u017ee ide o neocenite\u013en\u00fa slu\u017ebu, ktor\u00fa E\u00da pon\u00faka svojim ob\u010danom zadarmo. Eur\u00f3pske spotrebite\u013esk\u00e9 centrum bude od teraz pre m\u0148a a&nbsp;moju rodinu v\u00fdchodiskov\u00fdm bodom pre rie\u0161enie nerie\u0161ite\u013en\u00fdch probl\u00e9mov so zahrani\u010dn\u00fdm obchodn\u00edkom.\u201c<\/figcaption><\/figure>\n","protected":false},"excerpt":{"rendered":"\u00daspe\u0161n\u00e9 pr\u00edbehy spolupr\u00e1ce eur\u00f3pskych spotrebite\u013esk\u00fdch centier, ktor\u00e9 sme zozbierali pri pr\u00edle\u017eitosti Svetov\u00e9ho d\u0148a spotrebite\u013esk\u00fdch pr\u00e1v.","protected":false},"author":2,"featured_media":2355,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[1,23],"tags":[352,102,413,412,410,411,243,93,77],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2316"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2316"}],"version-history":[{"count":12,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2316\/revisions"}],"predecessor-version":[{"id":2359,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2316\/revisions\/2359"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2355"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2316"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2316"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2316"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}