{"id":2231,"date":"2021-02-04T09:17:39","date_gmt":"2021-02-04T08:17:39","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2231"},"modified":"2021-09-08T14:43:34","modified_gmt":"2021-09-08T12:43:34","slug":"2020-skomplikoval-mnohym-spotrebitelom-zivot-neformalna-sprava-o-aktivitach-esc","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/sprava-o-cinnosti-europskeho-spotrebitelskeho-centra-v-roku-2020\/","title":{"rendered":"Rok 2020 skomplikoval mnoh\u00fdm spotrebite\u013eom \u017eivot: neform\u00e1lna spr\u00e1va o aktivit\u00e1ch ESC"},"content":{"rendered":"

Rok 2020 sa osobitne zap\u00ed\u0161e do hist\u00f3rie siete Eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net. Osl\u00e1vili sme 15. rokov svojej \u010dinnosti po\u010das ktor\u00fdch bezplatn\u00fa pomoc a poradenstvo z\u00edskalo viac ako 1 mili\u00f3n spotrebite\u013eov. Z\u00e1rove\u0148 celosvetov\u00e1 pand\u00e9mia mala v\u00fdznamn\u00fd dopad aj na spotrebite\u013eov a od marca bol celkov\u00fd n\u00e1rast pr\u00edpadov v r\u00e1mci celej siete ECC-Net bezprecedentn\u00fd<\/a> . Museli sme prija\u0165 opatrenia, aby sme zvl\u00e1dli \u010fal\u0161ie pracovn\u00e9 za\u0165a\u017eenie. So zv\u00fd\u0161en\u00fdm n\u00e1porom ot\u00e1zok a pr\u00edpadov n\u00e1\u0161mu t\u00edmu od j\u00fala a\u017e do decembra pom\u00e1hali celkovo piati \u0161ikovn\u00ed st\u00e1\u017eisti (Denisa<\/strong>, Michal<\/strong>, Petra<\/strong>, Frederika <\/strong>a Simon<\/strong>).<\/p>\r\n\r\n\r\n\r\n

Mimos\u00fadne rie\u0161enie sporov v \u010d\u00edslach<\/h3>\r\n\r\n\r\n\r\n

Ka\u017edoro\u010dne sa na n\u00e1s obracia viac a viac spotrebite\u013eov. V uplynulom roku ich bolo 2 708. Z toho 1703 pr\u00edpadov sme prijali na priame vybavenie a v ostatn\u00fdch sme spotrebite\u013eom poskytli poradenstvo, pr\u00edpadne nasmerovali na \u010fal\u0161\u00ed postup.<\/p>\r\n\r\n\r\n\r\n

V 427 pr\u00edpadoch sme pom\u00e1hali slovensk\u00fdm spotrebite\u013eom, ktor\u00ed sa nevedeli dom\u00f4c\u0165 svojich pr\u00e1v vo\u010di obchodn\u00edkom zo zahrani\u010dia. Je potrebn\u00e9 zd\u00f4razni\u0165, \u017ee ide o mimos\u00fadne rie\u0161enie zalo\u017een\u00e9 na dobrovo\u013enosti, a to v sporoch, v ktor\u00fdch si spotrebitelia nevedeli poradi\u0165 individu\u00e1lne alebo boli ich n\u00e1roky zo strany obchodn\u00edkov u\u017e raz zamietnut\u00e9.<\/strong> Z celkov\u00e9ho po\u010dtu 338 uzavret\u00fdch pr\u00edpadov sa v 60 percent\u00e1ch podarilo dospie\u0165 k zmierliv\u00e9mu rie\u0161eniu, 27 percent pr\u00edpadov sa nepodarilo ukon\u010di\u0165 (v 12 percent\u00e1ch zahrani\u010dn\u00ed obchodn\u00edci v\u00f4bec nereagovali na komunik\u00e1ciu z na\u0161ej strany a v 15 percent\u00e1ch sa nepodarilo docieli\u0165 zmierliv\u00e9 rie\u0161enie sporu) a zvy\u0161n\u00e9 pr\u00edpady boli uzatvoren\u00e9 z in\u00fdch d\u00f4vodov.<\/p>\r\n\r\n\r\n\r\n

Zahrani\u010dn\u00fdm spotrebite\u013eom, ktor\u00ed rie\u0161ili probl\u00e9m so slovensk\u00fdmi obchodn\u00edkmi sme pom\u00e1hali v 181 pr\u00edpadoch. V t\u00fdchto pr\u00edpadoch bola \u00faspe\u0161nos\u0165 ni\u017e\u0161ia, a to na \u00farovni 48 percent. V 22 percent\u00e1ch slovensk\u00ed pred\u00e1vaj\u00faci v\u00f4bec nereagovali na komunik\u00e1ciu z na\u0161ej strany a v 19 percent\u00e1ch n\u00e1m bolo doru\u010den\u00e9 vyjadrenie, no nepodarilo sa docieli\u0165 zmierliv\u00e9 rie\u0161enie sporu.<\/p>\r\n\r\n\r\n\r\n

Vzh\u013eadom na pand\u00e9miu sa pr\u00edpady t\u00fdkali najm\u00e4 probl\u00e9mov s\u00favisiacich s dopravou, dovolenkov\u00fdmi slu\u017ebami, ubytovan\u00edm a n\u00e1kupom tovarov a slu\u017eieb cez internet. Zauj\u00edmav\u00e1 je skuto\u010dnos\u0165, \u017ee celkovo takmer v 90 percent\u00e1ch v\u0161etk\u00fdch pr\u00edpadov boli tovary a slu\u017eby zak\u00fapen\u00e9 on-line.<\/p>\r\n\r\n\r\n\r\n

Spotrebite\u013esk\u00e9 semin\u00e1re<\/h3>\r\n\r\n\r\n\r\n

Hoci rok 2020 od marca neprial aktivit\u00e1m, ktor\u00e9 zah\u0155\u0148aj\u00fa soci\u00e1lny kontakt, po\u010das prv\u00fdch mesiacov sa n\u00e1m podarilo zrealizova\u0165 7 vzdel\u00e1vac\u00edch semin\u00e1rov pre \u0161tudentov stredn\u00fdch \u0161k\u00f4l. V spotrebite\u013eskom vzdel\u00e1van\u00ed sme pokra\u010dovali aj on-line spotrebite\u013esk\u00fdm semin\u00e1rom pre \u0161tudentov z Obchodnej fakulty Ekonomickej univerzity v Bratislave.<\/p>\r\n\r\n\r\n\r\n