{"id":2041,"date":"2020-10-13T15:16:36","date_gmt":"2020-10-13T13:16:36","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=2041"},"modified":"2022-01-25T16:14:42","modified_gmt":"2022-01-25T15:14:42","slug":"neviete-vyriesit-vas-spotrebitelsky-problem-ake-su-vase-moznosti","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/neviete-ako-vyriesit-vas-spotrebitelsky-problem-ake-su-vase-moznosti\/","title":{"rendered":"Nak\u00fapili ste a m\u00e1te probl\u00e9m? Pozrite sa na mo\u017enosti rie\u0161enia"},"content":{"rendered":"

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Na sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net sa obracaj\u00fa spotrebitelia s\u00a0r\u00f4znymi probl\u00e9mami od reklam\u00e1ci\u00ed derav\u00fdch top\u00e1nok, cez me\u0161kaj\u00faci let, a\u017e po r\u00f4zne podvody. Pri komunik\u00e1cii so spotrebite\u013emi neraz zist\u00edme, \u017ee nepoznaj\u00fa alebo nevyu\u017e\u00edvaj\u00fa dostupn\u00e9 mo\u017enosti rie\u0161enia.\u00a0\u00a0Niekedy zvolia nespr\u00e1vny postup a napr\u00edklad namiesto uplatnenia reklam\u00e1cie u zahrani\u010dn\u00e9ho pred\u00e1vaj\u00faceho sa obr\u00e1tia listom priamo na ambas\u00e1du, \u010do m\u00f4\u017ee minim\u00e1lne spomali\u0165 dosiahnutie rie\u0161enia.<\/p>\n

\u0160es\u0165 krokov ako si uplatni\u0165 svoje pr\u00e1va<\/h2>\n
    \n
  1. Zistite, \u010di je v\u00e1\u0161 n\u00e1rok opr\u00e1vnen\u00fd. Vyh\u013eadajte inform\u00e1cie na internete alebo na na\u0161ej webovej str\u00e1nke \u010di v mobilnej aplik\u00e1cii<\/a>. Ak inform\u00e1cie neviete zisti\u0165 alebo m\u00e1te o\u00a0svojich pr\u00e1vach pochybnosti, v pr\u00edpade cezhrani\u010dn\u00fdch sporov sa m\u00f4\u017eete obr\u00e1ti\u0165 na n\u00e1s a<\/a>\u00a0v pr\u00edpade vn\u00fatro\u0161t\u00e1tnych sporov sa m\u00f4\u017eete obr\u00e1ti\u0165 na niektor\u00e9 zo spotrebite\u013esk\u00fdch zdru\u017een\u00ed<\/a>.<\/li>\n
  2. V druhom kroku odpor\u00fa\u010dame p\u00edsomne kontaktova\u0165 obchodn\u00edka s cie\u013eom vyrie\u0161i\u0165 vzniknut\u00fd probl\u00e9m.<\/li>\n
  3. Ak ste neuspeli a potrebujete \u010fal\u0161iu pomoc pok\u00faste sa spor vyrie\u0161i\u0165 mimos\u00fadnou cestou. V\u00a0pr\u00edpade probl\u00e9mov so zahrani\u010dn\u00fdm obchodn\u00edkom m\u00f4\u017eeme spor rie\u0161i\u0165 prostredn\u00edctvom n\u00e1\u0161ho partnersk\u00e9ho centra v\u00a0krajine obchodn\u00edka. Ak obchodn\u00edk s\u00eddli na Slovensku m\u00f4\u017eete vyu\u017ei\u0165 alternat\u00edvne rie\u0161enie spotrebite\u013esk\u00fdch sporov<\/a>.<\/li>\n
  4. Pri platbe kartou, m\u00f4\u017eete reklamova\u0165 transakciu a\u00a0po\u017eiada\u0165 va\u0161u banku o vr\u00e1tenie platby prostredn\u00edctvom vydavate\u013ea karty. T\u00e1to slu\u017eba sa vol\u00e1 \u201eChargeback<\/a>\u201c.<\/li>\n
  5. Ak n\u00e1kup prebehol online, \u010fal\u0161\u00edm krokom m\u00f4\u017ee by\u0165 vyu\u017eitie platformy Rie\u0161enie sporov online<\/a>, ktor\u00e1 predstavuje jednotn\u00fd bod pre urovn\u00e1vanie sporov medzi spotrebite\u013emi a obchodn\u00edkmi v\u00a0E\u00da pri dom\u00e1cich a\u00a0cezhrani\u010dn\u00fdch n\u00e1kupoch cez internet.<\/li>\n
  6. Ak neuspejete s\u00a0mimos\u00fadnymi pokusmi rie\u0161enia v\u00e1\u0161ho sporu, m\u00f4\u017eete sa obr\u00e1ti\u0165 na s\u00fad. S cie\u013eom spr\u00edstupni\u0165 spory prijala E\u00da zjednodu\u0161en\u00e9 pravidl\u00e1 pre niektor\u00e9 cezhrani\u010dn\u00e9 s\u00fadne konania<\/a>.<\/li>\n<\/ol>\n

    Ak ste sa stali obe\u0165ou podvodu, nev\u00e1hajte a obr\u00e1\u0165te sa na pol\u00edciu<\/h2>\n

    Mimos\u00fadne rie\u0161enie sporov m\u00e1 zmysel, iba ak je obchodn\u00edk d\u00f4veryhodn\u00fd. Ak m\u00e1te podozrenie, \u017ee nie\u010do nie je v\u00a0poriadku a stali ste sa obe\u0165ou podvodu, skontrolujte e-shop cez n\u00e1\u0161 n\u00e1stroj Webshop Check<\/a>, ktor\u00fd v\u00e1m pom\u00f4\u017ee rozhodn\u00fa\u0165 sa, \u010di ide o\u00a0d\u00f4veryhodn\u00fd e-shop.<\/p>\n

    Poru\u0161ili va\u0161e pr\u00e1va? Po\u010fme to vyrie\u0161i\u0165!<\/h2>\n

    V\u00a0novej bro\u017e\u00fare<\/a> n\u00e1jdete n\u00e1vod ako lep\u0161ie a\u00a0efekt\u00edvnej\u0161ie presadzova\u0165 svoje pr\u00e1va pri rie\u0161en\u00ed ka\u017edodenn\u00fdch probl\u00e9mov, preto\u017ee presne to je poslan\u00edm siete ECC-Net. Posta\u010d\u00ed ak budete nasledova\u0165 farebn\u00e9 \u0161\u00edpky, ktor\u00e9 v\u00e1s nasmeruj\u00fa mo\u017enos\u0165ami, ktor\u00e9 m\u00e1te.<\/p>\n

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    <\/p>","protected":false},"excerpt":{"rendered":"Na sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net sa obracaj\u00fa spotrebitelia s\u00a0r\u00f4znymi probl\u00e9mami od reklam\u00e1ci\u00ed derav\u00fdch top\u00e1nok, cez me\u0161kaj\u00faci let, a\u017e po …
    Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":2042,"comment_status":"open","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2041"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=2041"}],"version-history":[{"count":19,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2041\/revisions"}],"predecessor-version":[{"id":2513,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/2041\/revisions\/2513"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/2042"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=2041"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=2041"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=2041"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}