{"id":1957,"date":"2020-06-05T14:30:04","date_gmt":"2020-06-05T12:30:04","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=1957"},"modified":"2020-06-05T14:30:04","modified_gmt":"2020-06-05T12:30:04","slug":"koronavirus-zajazdy-zakupene-zahranicnych-cestovnych-kancelariach","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/covid-19-zajazdy-zakupene-v-zahranicnych-cestovnych-kancelariach\/","title":{"rendered":"Koronav\u00edrus: Z\u00e1jazdy zak\u00fapen\u00e9 v zahrani\u010dn\u00fdch cestovn\u00fdch kancel\u00e1ri\u00e1ch"},"content":{"rendered":"

<\/p>\n

Celosvetov\u00e1 pand\u00e9mia ochorenia COVID-19 sp\u00f4sobila, \u017ee v\u00a0mnoh\u00fdch \u010dlensk\u00fdch \u0161t\u00e1toch do\u0161lo k\u00a0prijatiu \u0161peci\u00e1lnych pr\u00e1vnych predpisov, ktor\u00fdch cie\u013eom je z\u00e1chrana odvetvia\u00a0cestovn\u00e9ho ruchu. Negat\u00edvnym d\u00f4sledkom, ktor\u00e9 tieto \u00fapravy priniesli je v\u0161ak aj znepreh\u013eadnenie n\u00e1rokov. K\u00fdm napr\u00edklad v\u00a0jednom \u010dlenskom \u0161t\u00e1te E\u00da m\u00f4\u017eu spotrebitelia v\u00a0pr\u00edpade zru\u0161en\u00fdch z\u00e1jazdov po\u017eadova\u0165 vr\u00e1tenie celej platby, inde u\u017e toto pr\u00e1vo nemaj\u00fa. Uveden\u00e9 sa t\u00fdka aj zml\u00fav o\u00a0z\u00e1jazdoch, ktor\u00e9 slovensk\u00ed spotrebitelia uzatvorili so zahrani\u010dn\u00fdmi cestovn\u00fdmi kancel\u00e1riami, preto\u017ee tie sa m\u00f4\u017eu riadi\u0165 in\u00fdm ako slovensk\u00fdm pr\u00e1vom. Rozhodli sme sa preto zosumarizova\u0165 inform\u00e1cie o t\u00fdchto zmen\u00e1ch v okolit\u00fdch \u0161t\u00e1toch a\u00a0v\u00a0Nemecku. Pr\u00e1ve od\u00a0cestovn\u00fdch kancel\u00e1ri\u00ed z\u00a0t\u00fdchto kraj\u00edn toti\u017e slovensk\u00ed spotrebitelia kupuj\u00fa z\u00e1jazdy naj\u010dastej\u0161ie.<\/p>\n

\u010cesk\u00e1 republika<\/h2>\n

V\u00a0\u010ceskej republike bol prijat\u00fd \u0161peci\u00e1lny z\u00e1kon \u201eLex Voucher<\/a>\u201c, ktor\u00fd cestovn\u00fdm kancel\u00e1ri\u00e1m umo\u017e\u0148uje\u00a0 vyu\u017ei\u0165 takzvan\u00fa ochrann\u00fa lehotu pre z\u00e1jazdy, ktor\u00e9 sa mali kona\u0165 od 20. febru\u00e1ra do 31. augusta 2020.<\/p>\n

V praxi to znamen\u00e1, \u017ee cestovn\u00e1 kancel\u00e1ria m\u00f4\u017ee z\u00e1kazn\u00edkom vystavi\u0165 cestovn\u00fd poukaz v hodnote u\u017e vykonan\u00fdch platieb. Cestovn\u00e9 poukazy s\u00fa plne kryt\u00e9 poisten\u00edm proti \u00fapadku. Pre niektor\u00e9 skupiny obyvate\u013eov existuj\u00fa v\u00fdnimky<\/a> (napr. zdravotne postihnut\u00e9 osoby a osoby star\u0161ie ako 65 rokov). Tieto skupiny m\u00f4\u017eu cestovn\u00fd poukaz odmietnu\u0165.<\/p>\n

V pr\u00edpade, \u017ee cestuj\u00faci poukaz po\u010das ochrannej doby (do 31. augusta 2021) nevyu\u017eij\u00fa, cestovn\u00e1 kancel\u00e1ria im vr\u00e1ti v\u0161etky platby zaplaten\u00e9 za p\u00f4vodn\u00fa cestu najnesk\u00f4r do 14 dn\u00ed po skon\u010den\u00ed ochrann\u00e9ho obdobia (do 14. septembra 2021).<\/p>\n

\u200bPo\u013esko<\/h2>\n

Pod\u013ea po\u013esk\u00e9ho \u201eProtikr\u00edzov\u00e9ho \u0161t\u00edtu<\/a>\u201c z\u00a01. apr\u00edla 2020 vypl\u00fdva, \u017ee ak spotrebite\u013e alebo cestovn\u00e1 kancel\u00e1ria boli n\u00faten\u00ed zru\u0161i\u0165 zmluvu o\u00a0z\u00e1jazde v\u00a0s\u00favislosti s\u00a0pand\u00e9miou COVID-19, odst\u00fapenie m\u00f4\u017ee by\u0165 cestovnou kancel\u00e1riou prijat\u00e9 a\u017e po 180 d\u0148och. V\u00a0praxi to znamen\u00e1, \u017ee cestovn\u00e1 kancel\u00e1ria m\u00f4\u017ee po\u010das tejto doby zadr\u017eiava\u0165 platbu. V\u00a0pr\u00edpade, \u017ee spotrebitelia nechc\u00fa \u010daka\u0165 na vr\u00e1tenie platby k\u00a0dispoz\u00edcii s\u00fa cestovn\u00e9 poukazy, ktor\u00fdch hodnota nem\u00f4\u017ee by\u0165 ni\u017e\u0161ia ako cena z\u00e1jazdu. Platnos\u0165 poukazov je 12 mesiacov.<\/p>\n

Ma\u010farsko, Rak\u00fasko a\u00a0Nemecko<\/h2>\n

V\u00a0t\u00fdchto krajin\u00e1ch neboli prijat\u00e9 \u017eiadne legislat\u00edve \u00fapravy oh\u013eadom z\u00e1jazdov. \u00a0Nemeck\u00e1 vl\u00e1da podporuje n\u00e1vrhy t\u00fdkaj\u00face sa cestovn\u00fdch poukazov ako aj poukazov za zru\u0161en\u00e9 lety, av\u0161ak tieto pravidl\u00e1 by mali by\u0165 spolo\u010dn\u00e9 pre v\u0161etky \u010dlensk\u00e9 \u0161t\u00e1ty E\u00da. Z\u00a0tohto d\u00f4vodu zatia\u013e neboli prijat\u00e9 \u0161peci\u00e1lne pravidl\u00e1 pre cestovn\u00e9 kancel\u00e1rie v Nemecku.<\/p>\n

Spotrebitelia maj\u00fa n\u00e1roky, ktor\u00e9 vych\u00e1dzaj\u00fa zo eur\u00f3pskej smernice 2015\/2302 o bal\u00edkoch cestovn\u00fdch slu\u017eieb a spojen\u00fdch cestovn\u00fdch slu\u017eb\u00e1ch<\/a>.<\/p>\n

Dotknut\u00e1 smernica cestuj\u00facim garantuje pr\u00e1vo odst\u00fapi\u0165 od zmluvy o\u00a0z\u00e1jazde pred za\u010dat\u00edm z\u00e1jazdu bez povinnosti zaplati\u0165 odstupn\u00e9 v\u00a0pr\u00edpade, ak v cie\u013eovom mieste alebo v jeho bezprostrednej bl\u00edzkosti nastan\u00fa neodvr\u00e1tite\u013en\u00e9 a mimoriadne okolnosti, ktor\u00e9 v\u00fdznamne ovplyvnia poskytovanie z\u00e1jazdu alebo prepravu cestuj\u00facich do cie\u013eov\u00e9ho miesta. Cestovn\u00e1 kancel\u00e1ria je povinn\u00e1 vr\u00e1ti\u0165 v\u0161etky platby bezodkladne najnesk\u00f4r do 14 dn\u00ed odo d\u0148a doru\u010denia ozn\u00e1menia o odst\u00fapen\u00ed od zmluvy o z\u00e1jazde.\u00a0<\/p>\n

Je d\u00f4le\u017eit\u00e9 zd\u00f4razni\u0165, \u017ee mimoriadne okolnosti sa musia vyskytn\u00fa\u0165 cestou na z\u00e1jazd alebo v danom mieste a\u00a0posudzuj\u00fa sa v \u010dase konania z\u00e1jazdu. Tento postup odpor\u00fa\u010dame realizova\u0165 a\u017e pribli\u017ene t\u00fd\u017ede\u0148, maxim\u00e1lne dva pred nast\u00fapen\u00edm na z\u00e1jazd.\u200b<\/p>\n

Spotrebite\u013eom odpor\u00fa\u010dame argument\u00e1ciu oprie\u0165 o r\u00f4zne zdroje, napr\u00edklad aj inform\u00e1cie poskytnut\u00e9 na webovom s\u00eddle Ministerstva zahrani\u010dn\u00fdch vec\u00ed a eur\u00f3pskych z\u00e1le\u017eitost\u00ed Slovenskej republiky<\/a>, ktor\u00e9 s\u00fa pravidelne aktualizovan\u00e9.<\/p>\n

Pod\u013ea \u010doho sa ur\u010duje ak\u00fdm pr\u00e1vom sa riadi va\u0161a zmluva?<\/h2>\n

Je d\u00f4le\u017eit\u00e9 vedie\u0165 pod\u013ea ak\u00fdch pravidiel sa ur\u010duje pr\u00e1vo, ktor\u00fdm sa riadi va\u0161a zmluva uzavret\u00e1 s cestovnou kancel\u00e1riou. Tieto pravidl\u00e1 s\u00fa uveden\u00e9 v\u00a0eur\u00f3pskom nariaden\u00ed \u010d. 593\/2008 o rozhodnom pr\u00e1ve pre zmluvn\u00e9 z\u00e1v\u00e4zky (R\u00edm I)<\/a>.<\/p>\n

V\u00a0z\u00e1sade plat\u00ed, \u017ee<\/p>\n

    \n
  1. pokia\u013e je vo va\u0161ej zmluve o z\u00e1jazde uveden\u00e9, \u017ee sa riadi pr\u00e1vom in\u00e9ho \u0161t\u00e1tu<\/strong>\u00a0napr\u00edklad \u201eZ\u00e1jazd je objednan\u00fd u usporiadate\u013ea pod \u010d\u00edslom 123456 pod\u013ea \u00a7651 nemeck\u00e9ho ob\u010dianskeho z\u00e1konn\u00edka BGB (B\u00fcrgerliches Gesetzbuch)\u201c, va\u0161e n\u00e1roky si m\u00f4\u017eete uplatni\u0165 pod\u013ea nemeck\u00e9ho pr\u00e1va.<\/li>\n
  2. ak ste si z\u00e1jazd zak\u00fapili on-line zo zahrani\u010dnej webstr\u00e1nky,\u00a0<\/strong>napr\u00edklad z webstr\u00e1nky nemeckej cestovnej kancel\u00e1rie, pri\u010dom webstr\u00e1nka nie je prisp\u00f4soben\u00e1 pre slovensk\u00fdch spotrebite\u013eov. V tomto pr\u00edpade si m\u00f4\u017eete va\u0161e n\u00e1roky uplatni\u0165 pod\u013ea nemeck\u00e9ho pr\u00e1va.<\/li>\n<\/ol>\n

    Ak si nie ste ist\u00fd ak\u00e9 s\u00fa va\u0161e pr\u00e1va a\u00a0pod\u013ea ak\u00e9ho pr\u00e1va si uplat\u0148ova\u0165 va\u0161e n\u00e1roky, nev\u00e1hajte sa na n\u00e1s obr\u00e1ti\u0165.<\/a><\/p>\n

    <\/p>","protected":false},"excerpt":{"rendered":"Celosvetov\u00e1 pand\u00e9mia ochorenia COVID-19 sp\u00f4sobila, \u017ee v\u00a0mnoh\u00fdch \u010dlensk\u00fdch \u0161t\u00e1toch do\u0161lo k\u00a0prijatiu \u0161peci\u00e1lnych pr\u00e1vnych predpisov, ktor\u00fdch cie\u013eom je z\u00e1chrana odvetvia\u00a0cestovn\u00e9ho ruchu. …
    Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1959,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[281,369,352,70,134,346,365,92,367,366,153,368,77],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1957"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1957"}],"version-history":[{"count":2,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1957\/revisions"}],"predecessor-version":[{"id":1960,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1957\/revisions\/1960"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1959"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1957"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1957"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1957"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}