{"id":192,"date":"2016-11-02T18:03:09","date_gmt":"2016-11-02T17:03:09","guid":{"rendered":"http:\/\/www.esc-sr.sk\/?p=192"},"modified":"2017-02-17T10:36:51","modified_gmt":"2017-02-17T09:36:51","slug":"english-na-svoje-spotrebitelske-prava-myslite-prave-teraz","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/na-svoje-spotrebitelske-prava-myslite-prave-teraz\/","title":{"rendered":"Na svoje spotrebite\u013esk\u00e9 pr\u00e1va myslite pr\u00e1ve teraz"},"content":{"rendered":"<p><b>Predviano\u010dn\u00e9 aj poviano\u010dn\u00e9 n\u00e1kupy m\u00f4\u017eu prinies\u0165 aj sklamanie <\/b>Zast\u00fapenie Eur\u00f3pskej komisie na Slovensku a Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v\u00a0SR prich\u00e1dzaj\u00fa v predviano\u010dnom obdob\u00ed s druhou vlnou informa\u010dnej kampane, ktorej cie\u013eom je zv\u00fd\u0161i\u0165 povedomie o\u00a0spotrebite\u013esk\u00fdch pr\u00e1vach. Pr\u00e1ve v\u00a0tomto obdob\u00ed toti\u017e ka\u017edoro\u010dne vznik\u00e1 mno\u017estvo problematick\u00fdch situ\u00e1ci\u00ed. Spotrebitelia \u010dastej\u0161ie h\u013eadaj\u00fa odpovede na to, ako maj\u00fa vr\u00e1ti\u0165 nevhodn\u00fd dar\u010dek. Mno\u017eia sa aj pr\u00edpady falo\u0161n\u00fdch e-shopov. Informa\u010dn\u00e1 kampa\u0148 m\u00e1 zodpoveda\u0165 na praktick\u00e9 ot\u00e1zky a upozorni\u0165 aj na smernicu E\u00da o\u00a0pr\u00e1vach spotrebite\u013eov.<span id=\"more-2345\"><\/span> <b>Na\u0161e tipy:<\/b><\/p>\n<ul>\n<li>Tovar zak\u00fapen\u00fd na dia\u013eku (napr. cez internet) je mo\u017en\u00e9 v\u00a0lehote 14 dn\u00ed vr\u00e1ti\u0165 bez uvedenia d\u00f4vodu.<\/li>\n<li>Po doru\u010den\u00ed tovaru, by ste ho mali vysk\u00fa\u0161a\u0165 iba tak\u00fdm sp\u00f4sobom, aby nedo\u0161lo k\u00a0zn\u00ed\u017eeniu jeho hodnoty.\u00a0 Napr\u00edklad, oble\u010denie m\u00f4\u017eete vysk\u00fa\u0161a\u0165, nie v\u0161ak nosi\u0165; telev\u00edzor m\u00f4\u017eete zapn\u00fa\u0165, vysk\u00fa\u0161a\u0165 zvuk a\u00a0obraz, ochrann\u00e9 obaly m\u00f4\u017eete odstr\u00e1ni\u0165, iba ak je to nevyhnutn\u00e9 na vysk\u00fa\u0161anie.<\/li>\n<li>Pr\u00e1vo odst\u00fapi\u0165 od zmluvy je pri niektor\u00fdch tovaroch vyl\u00fa\u010den\u00e9. Napr\u00edklad pri dod\u00e1vke tovaru, ktor\u00fd je zhotoven\u00fd pod\u013ea va\u0161ich po\u017eiadaviek, pri predaji potrav\u00edn, dod\u00e1vke audio a\u00a0video nahr\u00e1vok a\u00a0po\u010d\u00edta\u010dov\u00fdch programov, ak d\u00f4jde k poru\u0161eniu origin\u00e1lneho obalu.<\/li>\n<li>Z\u00e1kon spotrebite\u013eom umo\u017e\u0148uje odst\u00fapi\u0165 od zmluvy e\u0161te pred dodan\u00edm tovaru.<\/li>\n<li>Pr\u00e1vo na odst\u00fapenie od zmluvy sa vz\u0165ahuje hlavne na predaj cez internet.\u00a0 Ak ste dar\u010dek zak\u00fapili v\u00a0kamennej predajni, z\u00e1kon pred\u00e1vaj\u00facim t\u00fato povinnos\u0165 neuklad\u00e1. Mnoh\u00ed pred\u00e1vaj\u00faci v\u0161ak mo\u017enos\u0165 vr\u00e1ti\u0165 tovar pon\u00fakaj\u00fa.<\/li>\n<li>Pred Vianocami vznik\u00e1 mnoho falo\u0161n\u00fdch elektronick\u00fdch obchodov. Bu\u010fte preto ve\u013emi opatrn\u00ed, kde nakupujete. N\u00e1pomocn\u00e9 v\u00e1m m\u00f4\u017eu by\u0165 recenzie in\u00fdch spotrebite\u013eov. Etablovan\u00e9 obchody maj\u00fa svojich vern\u00fdch a\u00a0spokojn\u00fdch kupuj\u00facich.<\/li>\n<li>Pri akomko\u013evek n\u00e1kupe cez internet bu\u010fte ve\u013emi obozretn\u00ed pri poskytovan\u00ed osobn\u00fdch \u00fadajov (\u010d\u00edslo platobnej karty, \u010d\u00edslo \u00fa\u010dtu, \u010d\u00edslo ob\u010dianskeho preukazu at\u010f.)<\/li>\n<li>V\u017edy si starostlivo odlo\u017ete doklad o\u00a0k\u00fape, pri uplatnen\u00ed reklam\u00e1cie ho treba predlo\u017ei\u0165.<\/li>\n<li>V pr\u00edpade, \u017ee tovar reklamujete, pred\u00e1vaj\u00faci je povinn\u00fd v\u00e1m vyda\u0165 p\u00edsomn\u00fd doklad o tom, kedy ste si uplatnili reklam\u00e1ciu a ak\u00fa vadu mal reklamovan\u00fd tovar. V takomto pr\u00edpade nevznikn\u00fa pochybnosti o tom, \u017ee ste si reklam\u00e1ciu uplatnili v\u010das.<\/li>\n<li>Nespr\u00e1vny alebo nevhodn\u00fd tovar vr\u00e1\u0165te \u010do najsk\u00f4r. Rovnako vadu reklamujte hne\u010f, ako ju objav\u00edte.<\/li>\n<li>Napokon dobr\u00e1 rada z\u00a0praxe: Ak budete vystupova\u0165 vo\u010di pred\u00e1vaj\u00facemu zdvorilo a mierne, m\u00e1te ove\u013ea v\u00e4\u010d\u0161ie \u0161ance na \u00faspech pri rie\u0161en\u00ed va\u0161ej reklam\u00e1cie.<\/li>\n<\/ul>\n<p><b>P\u00e4\u0165 k\u013e\u00fa\u010dov\u00fdch pr\u00e1v spotrebite\u013ea:<\/b><\/p>\n<ul>\n<li>Pr\u00e1vo vr\u00e1ti\u0165 tovar zak\u00fapen\u00fd cez internet do 14 dn\u00ed,<\/li>\n<li>Pr\u00e1vo na v\u00fdmenu alebo opravu chybn\u00e9ho tovaru,<\/li>\n<li>Pr\u00e1vo na zmluvy, ktor\u00e9 neobsahuj\u00fa neprijate\u013en\u00e9 ustanovenia,<\/li>\n<li>Pr\u00e1vo na pravdiv\u00fa reklamu,<\/li>\n<li>Pr\u00e1vo na bezplatn\u00fa pomoc eur\u00f3pskych spotrebite\u013esk\u00fdch centier v\u00a0pr\u00edpade probl\u00e9mov so zahrani\u010dn\u00fdm obchodn\u00edkom.<\/li>\n<\/ul>\n<p><a href=\"http:\/\/ec.europa.eu\/consumers\/consumer_rights\/rights-contracts\/directive\/index_en.htm\" target=\"_blank\">Nov\u00e1 smernica<\/a> o pr\u00e1vach spotrebite\u013eov nadobudla \u00fa\u010dinnos\u0165 v\u00a0j\u00fani 2014. Pokr\u00fdva nielen pr\u00e1va vypl\u00fdvaj\u00face zo smernice o pr\u00e1vach spotrebite\u013eov, ale aj z \u010fal\u0161\u00edch k\u013e\u00fa\u010dov\u00fdch pr\u00e1vnych predpisov E\u00da na ochranu spotrebite\u013ea, ako s\u00fa smernice o neprijate\u013en\u00fdch zmluvn\u00fdch podmienkach, o nekal\u00fdch obchodn\u00fdch praktik\u00e1ch ,o ur\u010dit\u00fdch aspektoch\u00a0predaja\u00a0spotrebn\u00e9ho tovaru a\u00a0z\u00e1ruk\u00e1ch\u00a0na spotrebn\u00fd tovar. Nov\u00e1 smernica o pr\u00e1vach spotrebite\u013eov posil\u0148uje pr\u00e1va spotrebite\u013eov v celej E\u00da, a to najm\u00e4 pri online nakupovan\u00ed. <b>\u00a0<\/b> <b>\u010eal\u0161ie inform\u00e1cie:<\/b><\/p>\n<ul>\n<li><a href=\"http:\/\/ec.europa.eu\/justice\/consumer-marketing\/files\/crd_arc2014_factsheet-consumer_sk.pdf\" target=\"_blank\">Z\u00e1kladn\u00e9 \u00fadaje o\u00a0novej smernici<\/a><\/li>\n<li><a href=\"http:\/\/ec.europa.eu\/consumers\/consumer_rights\/rights-contracts\/index_en.htm\" target=\"_blank\">Spotrebite\u013esk\u00e9 pr\u00e1va E\u00da\u00a0<\/a><\/li>\n<li><a href=\"http:\/\/europa.eu\/rapid\/press-release_IP-15-5684_en.htm\" target=\"_blank\">Komisia ozna\u010dila potenci\u00e1l elektronick\u00e9ho obchodu za nevyu\u017eit\u00fd<\/a><\/li>\n<li><a href=\"http:\/\/europa.eu\/youreurope\/promo-consumers\/site-description\/index_en.htm\" target=\"_blank\">Inform\u00e1cie o kampani\u00a0\u00a0<\/a><\/li>\n<li><a href=\"http:\/\/europa.eu\/youreurope\/index.htm\" target=\"_blank\">Va\u0161a Eur\u00f3pa<\/a> \u2013 Praktick\u00fd sprievodca pre ob\u010danov Eur\u00f3pskej \u00fanie<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"Predviano\u010dn\u00e9 aj poviano\u010dn\u00e9 n\u00e1kupy m\u00f4\u017eu prinies\u0165 aj sklamanie Zast\u00fapenie Eur\u00f3pskej komisie na Slovensku a Eur\u00f3pske spotrebite\u013esk\u00e9 centrum v\u00a0SR prich\u00e1dzaj\u00fa v &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/na-svoje-spotrebitelske-prava-myslite-prave-teraz\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":1,"featured_media":195,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[90,91,87,88,92,86,89],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/192"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":1,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/192\/revisions"}],"predecessor-version":[{"id":194,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/192\/revisions\/194"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/195"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}