{"id":1785,"date":"2019-08-21T14:01:56","date_gmt":"2019-08-21T12:01:56","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=1785"},"modified":"2019-08-22T09:54:31","modified_gmt":"2019-08-22T07:54:31","slug":"mate-problem-so-zajazdom-reklamujte-ho","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/mate-problem-so-zajazdom-reklamujte-ho\/","title":{"rendered":"M\u00e1te probl\u00e9m so z\u00e1jazdom? Reklamujte ho!"},"content":{"rendered":"<p><\/p>\n<p>Rovnako ako ka\u017ed\u00e1 in\u00e1 slu\u017eba m\u00e1 aj z\u00e1jazd prebehn\u00fa\u0165 pod\u013ea uzavretej zmluvy. Ubytovanie m\u00e1 ma\u0165 spr\u00e1vny po\u010det hviezdi\u010diek, more m\u00e1 by\u0165 tak bl\u00edzko, ako bolo nap\u00edsan\u00e9 v katal\u00f3gu a ch\u00fdba\u0165 nesmie ani s\u013e\u00faben\u00fd baz\u00e9n. Ak \u010doko\u013evek nie je v poriadku, vady je potrebn\u00e9 reklamova\u0165\u00a0 v cestovnej kancel\u00e1rii.<\/p>\n<h3>\u010co m\u00f4\u017eete reklamova\u0165<\/h3>\n<p>Cestovn\u00e1 kancel\u00e1ria je zodpovedn\u00e1 za poru\u0161enie uzavretej zmluvy o\u00a0z\u00e1jazde. Ak n\u00e1hodou niektor\u00e1 zo slu\u017eieb z\u00e1jazdu nie je v\u00a0s\u00falad so zmluvou, z\u00e1konom alebo ak nem\u00e1 vlastnosti, ktor\u00e9 mohol cestuj\u00faci s\u00a0oh\u013eadom na ponuku a\u00a0zvyklosti o\u010dak\u00e1va\u0165 mus\u00ed tieto inform\u00e1cie ihne\u010f poskytn\u00fa\u0165 cestovnej kancel\u00e1ri\u00ed alebo poveren\u00e9mu z\u00e1stupcovi. Pozor v\u0161ak na kategoriz\u00e1ciu hotelov v\u00a0cudzine. Trojhviezdi\u010dkov\u00fd hotel na Slovensku m\u00f4\u017ee ma\u0165 in\u00e9 \u0161tandardy ako trojhviezdi\u010dkov\u00fd hotel v\u00a0Egypte.<\/p>\n<h3>\u017diados\u0165 o\u00a0n\u00e1pravu<\/h3>\n<p>V\u00a0\u017eiadosti nepreh\u00e1\u0148ajte, nevym\u00fd\u0161\u013eajte, nezveli\u010dujte, nevyhr\u00e1\u017eajte sa. K skor\u0161iemu vyrie\u0161eniu to nepom\u00f4\u017ee, dokonca to m\u00f4\u017ee u\u0161kodi\u0165. Stanovte cestovnej kancel\u00e1rii lehotu. Cestovn\u00e1 kancel\u00e1ria je povinn\u00e1 v primeranej\u00a0lehote, ktor\u00fa ur\u010d\u00ed cestuj\u00faci, vykona\u0165 n\u00e1pravu, aby stav zodpovedal zmluve, z\u00e1konu alebo zvyklostiam.<\/p>\n<p>Ak ned\u00f4jde k n\u00e1prave m\u00e1te n\u00e1rok:<\/p>\n<ul>\n<li>na poskytnutie\u00a0n\u00e1hradnej slu\u017eby v\u00a0rovnakej alebo vy\u0161\u0161ej kvalite,<br \/>\n alebo<\/li>\n<li>n\u00e1hradn\u00e9 slu\u017eby v\u00a0ni\u017e\u0161ej cene a\u00a0poskytnutie primeranej z\u013eavy.<\/li>\n<\/ul>\n<p>Ak n\u00e1hradn\u00e1 ponuku nezodpoved\u00e1 p\u00f4vodnej zmluve alebo primeran\u00e1 z\u013eava za zn\u00ed\u017eenie kvality nie je dostato\u010dn\u00e1 m\u00f4\u017eete tak\u00fato ponuku odmietnu\u0165. Napr\u00edklad, ak ste si objednali hotel v\u00a0centre mesta a\u00a0cestovn\u00e1 kancel\u00e1ria vykon\u00e1 n\u00e1pravu tak, \u017ee v\u00e1s premiestnia do hotela v\u00a0opustenej osade,\u00a0 m\u00f4\u017eete postupova\u0165 tak, \u017ee vykon\u00e1te n\u00e1pravu vo vlastnej r\u00e9\u017eii. Z\u00e1rove\u0148 si m\u00f4\u017eete n\u00e1rokova\u0165 od cestovnej kancel\u00e1rie preplatenie nevyhnutn\u00fdch n\u00e1kladov. Tie\u017e m\u00e1te pr\u00e1vo na odst\u00fapenie od zmluvy a\u00a0na vr\u00e1tenie pe\u0148az\u00ed za \u010das\u0165 slu\u017eby, ktor\u00e1 v\u00e1m nebola poskytnut\u00e1 riadne a\u00a0v\u010das.<\/p>\n<h3>Reklam\u00e1cia a\u00a0n\u00e1hrada \u0161kody<\/h3>\n<p>O\u00a0ka\u017edej \u017eiadosti o\u00a0n\u00e1pravu si nezabudnite vyp\u00fdta\u0165 od cestovnej kancel\u00e1rie p\u00edsomn\u00fd z\u00e1znam, ktor\u00fd n\u00e1sledne m\u00f4\u017eete pou\u017ei\u0165 pri reklam\u00e1ci\u00ed. Reklam\u00e1cia je mo\u017en\u00e1 dva roky od vr\u00e1tenia sa zo z\u00e1jazdu alebo ak sa z\u00e1jazd v\u00f4bec nekonal, odo d\u0148a kedy bol predpokladan\u00fd pr\u00edchod zo z\u00e1jazdu. Ak cestovn\u00e1 kancel\u00e1ria nepreuk\u00e1\u017ee, \u017ee poru\u0161enie zmluvy nebolo sp\u00f4soben\u00e9 z\u00a0jej strany, je povinn\u00e1 do 30 dn\u00ed odo dna uplatnenia reklam\u00e1cie vr\u00e1ti\u0165 \u010das\u0165 ceny zaplatenej za pon\u00faknut\u00e9 slu\u017eby.<\/p>\n<p>Uplatnen\u00edm reklam\u00e1cie nie je dotknut\u00e9 va\u0161e pr\u00e1vo na n\u00e1hradu \u0161kody. M\u00f4\u017eete si n\u00e1rokova\u0165 n\u00e1hradu majetkovej aj primeranej nemajetkovej ujmy. Dobrou pom\u00f4ckou pri ur\u010den\u00ed v\u00fd\u0161ky z\u013eavy z\u00a0ceny z\u00e1jazdu je tzv. <a href=\"https:\/\/esc-sr.sk\/novinky\/pokazena-dovolenka-mozno-budete-prekvapeni-co-vsetko-je-mozne-reklamovat-a-aku-vysku-zlavy-mozete-za-to-nasledne-pozadovat\/\">Frankfurtsk\u00e1 tabu\u013eka<\/a>, ktor\u00e1 vznikla rozhodnut\u00edm nemeck\u00e9ho s\u00fadu. Vy\u010d\u00eds\u013euje percentu\u00e1lnu hodnotu z\u013eavy v\u00a0pr\u00edpade nedodr\u017eania s\u013eubovan\u00fdch podmienok z\u00e1jazdu. T\u00e1to tabu\u013eka m\u00e1 sk\u00f4r informa\u010dn\u00fd charakter a\u00a0pre slovensk\u00e9 s\u00fady nie je nijako z\u00e1v\u00e4zn\u00e1. Cestovn\u00e1 kancel\u00e1ria sa m\u00f4\u017ee zbavi\u0165 preplatenia n\u00e1hrady \u0161kody, ak ste si \u0161kodu sp\u00f4sobili sami, sp\u00f4sobila ju tretia osoba, alebo vznikla na z\u00e1klade neodvr\u00e1tite\u013en\u00fdch a\u00a0 mimoriadnych okolnost\u00ed.<\/p>\n<h3>Rada na z\u00e1ver: zmluve venujte zv\u00fd\u0161en\u00fa pozornos\u0165<\/h3>\n<p>Pred podpisom zmluvy o z\u00e1jazde je ve\u013emi d\u00f4le\u017eit\u00e9 si ju pozorne pre\u010d\u00edta\u0165 a venova\u0165 jej n\u00e1le\u017eit\u00fa pozornos\u0165. Vyhnete sa tak zbyto\u010dn\u00fdm komplik\u00e1ci\u00e1m a nedorozumeniam. Ak si podmienky dostato\u010dne pre\u010d\u00edtate a obozn\u00e1mite sa s nimi, vyhnete sa n\u00e1sledn\u00fdm nedorozumeniam s cestovnou kancel\u00e1riou. Sklamaniu je mo\u017en\u00e9 pred\u00eds\u0165 aj h\u013eadan\u00edm dostupn\u00fdch recenzi\u00ed na cestovn\u00fa kancel\u00e1riu, \u010di hotel, v\u00a0ktorom budete ubytovan\u00fd.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"Rovnako ako ka\u017ed\u00e1 in\u00e1 slu\u017eba m\u00e1 aj z\u00e1jazd prebehn\u00fa\u0165 pod\u013ea uzavretej zmluvy. Ubytovanie m\u00e1 ma\u0165 spr\u00e1vny po\u010det hviezdi\u010diek, more m\u00e1 &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/mate-problem-so-zajazdom-reklamujte-ho\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1786,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[281,70,79,75,265,284,289,66,153],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1785"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1785"}],"version-history":[{"count":6,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1785\/revisions"}],"predecessor-version":[{"id":1792,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1785\/revisions\/1792"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1786"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1785"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1785"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1785"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}