{"id":1484,"date":"2018-04-11T08:44:57","date_gmt":"2018-04-11T06:44:57","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=1484"},"modified":"2020-04-21T11:03:06","modified_gmt":"2020-04-21T09:03:06","slug":"menime-podavanie-pripadov","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/menime-podavanie-pripadov\/","title":{"rendered":"Men\u00edme pod\u00e1vanie pr\u00edpadov!"},"content":{"rendered":"<p><\/p>\n<p>Sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net prech\u00e1dza na nov\u00fd IT syst\u00e9m. Z\u00a0tohto d\u00f4vodu do\u0161lo aj k\u00a0zmene n\u00e1\u0161ho v\u0161eobecn\u00e9ho e-mailov\u00e9ho kontaktu. Pokia\u013e m\u00e1te ot\u00e1zku, m\u00f4\u017eete n\u00e1s kontaktova\u0165 na <a href=\"mailto:ECCNET-SK@ec.europa.eu\" target=\"_blank\" rel=\"noopener noreferrer\">ECCNET-SK@ec.europa.eu<\/a>.<\/p>\n<h3>Pod\u00e1vanie pr\u00edpadov po novom<\/h3>\n<p>Pokia\u013e ste spotrebite\u013e s trval\u00fdm pobytom na Slovensku a nedar\u00ed sa V\u00e1m vyrie\u0161i\u0165 spor s obchodn\u00edkom, ktor\u00fd m\u00e1 s\u00eddlo v inej krajine E\u00da, N\u00f3rsku, na Islande alebo vo Ve\u013ekej Brit\u00e1nii, m\u00f4\u017eete n\u00e1m V\u00e1\u0161 pr\u00edpad zasla\u0165 e-mailom na <a href=\"mailto:ECCNET-SK@ec.europa.eu\" target=\"_blank\" rel=\"noopener noreferrer\">ECCNET-SK@ec.europa.eu<\/a>.\u00a0<\/p>\n<p>Oh\u013eadom jedn\u00e9ho pr\u00edpadu n\u00e1m pros\u00edm po\u0161lite jeden e-mail a \u010fal\u0161iu komunik\u00e1ciu (hlavne e-mailov\u00fa) spolu s \u010fal\u0161\u00edmi podkladmi do pr\u00edlohy tohto e-mailu.<\/p>\n<h3>Ak\u00e9 podklady pripoji\u0165 k pr\u00edpadu?<\/h3>\n<p>Medzi dokumenty a podklady, ktor\u00e9 s\u00fa bezpodmiene\u010dne potrebn\u00e9 na rie\u0161enie pr\u00edpadu, patria:<\/p>\n<ul>\n<li>stru\u010dn\u00fd popis pr\u00edpadu, v ktorom s\u00fa uveden\u00e9 v\u0161etky podstatn\u00e9 inform\u00e1cie,<\/li>\n<li>doklad o tom, \u017ee z Va\u0161ej strany prebehlo kontaktovanie obchodn\u00edka s konkr\u00e9tnou po\u017eiadavkou na rie\u0161enie cel\u00e9ho probl\u00e9mu,<\/li>\n<li>relevantn\u00e9 doklady pod\u013ea charakteru pr\u00edpadu napr. objedn\u00e1vka, potvrdenie o platbe (napr. v\u00fdpis z \u00fa\u010dtu, dobierkov\u00fd doklad, potvrdenie z PayPal at\u010f.).<\/li>\n<\/ul>\n<h3>Ako ur\u00fdchli\u0165 rie\u0161enie pr\u00edpadu?<\/h3>\n<p>Z\u00a0d\u00f4vodu ur\u00fdchlenia a zefekt\u00edvnenia rie\u0161enia cel\u00e9ho pr\u00edpadu V\u00e1s \u017eiadame o d\u00f4sledn\u00e9 dodr\u017eiavanie nasleduj\u00facich pravidiel pre odosielanie dokumentov:<\/p>\n<ul>\n<li>zoradenie e-mailovej\/ p\u00edsomnej komunik\u00e1cie s\u00a0obchodn\u00edkom do jedn\u00e9ho s\u00faboru od najstar\u0161\u00edch po najnov\u0161ie,<\/li>\n<li>scany, pr\u00edpadne fotografie, zasielajte v dostato\u010dnom rozl\u00ed\u0161en\u00ed tak, aby boli dobre \u010ditate\u013en\u00e9,<\/li>\n<li>ak pr\u00edlohy z d\u00f4vodu ve\u013ekosti nie je mo\u017en\u00e9 nahra\u0165 do e-mailu, m\u00f4\u017eete vyu\u017ei\u0165 internetov\u00e9 \u00a0\u00falo\u017eisko.<\/li>\n<\/ul>\n<p>\u010eakujeme za pochopenie a\u00a0te\u0161\u00edme sa na spolupr\u00e1cu pri rie\u0161en\u00ed V\u00e1\u0161ho pr\u00edpadu pod\u013ea vy\u0161\u0161ie uveden\u00fdch pokynov.<\/p>\n<p><\/p>","protected":false},"excerpt":{"rendered":"Sie\u0165 eur\u00f3pskych spotrebite\u013esk\u00fdch centier ECC-Net prech\u00e1dza na nov\u00fd IT syst\u00e9m. Z\u00a0tohto d\u00f4vodu do\u0161lo aj k\u00a0zmene n\u00e1\u0161ho v\u0161eobecn\u00e9ho e-mailov\u00e9ho kontaktu. Pokia\u013e &#8230;<br \/><a class=\"btn btn-border btn-small btn-margin\" title=\"Pre\u010d\u00edtajte si cel\u00fd \u010dl\u00e1nok\" href=\"https:\/\/esc-sr.sk\/novinky\/menime-podavanie-pripadov\/\">Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1485,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[248,246,196,245,244,247,243,242],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1484"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1484"}],"version-history":[{"count":4,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1484\/revisions"}],"predecessor-version":[{"id":1912,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1484\/revisions\/1912"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1485"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}