<\/p>\n
Denne pom\u00e1hame spotrebite\u013eom z\u00edska\u0165 inform\u00e1cie o\u00a0svojich spotrebite\u013esk\u00fdch pr\u00e1vach a rie\u0161i\u0165 situ\u00e1cie, ke\u010f pred\u00e1vaj\u00faci alebo poskytovate\u013e slu\u017eieb od spotrebite\u013eov d\u00e1vaj\u00fa ruky pre\u010d. V\u00a0uplynulom roku sme tak pomohli viac ako 1100 spotrebite\u013eom. \u00a0Po\u010det \u013eud\u00ed, ktor\u00ed potrebuj\u00fa pomoc v\u00a0pr\u00edpade cezhrani\u010dn\u00fdch n\u00e1kupov st\u00fapa a\u00a0to aj preto, \u017ee \u010doraz viac spotrebite\u013eov v E\u00da nakupuje cez internet. D\u00f4vera v elektronick\u00fd obchod sa dramaticky zv\u00fd\u0161ila, najm\u00e4 pokia\u013e ide o internetov\u00e9 obchody z in\u00fdch kraj\u00edn E\u00da.<\/p>\n
Okrem klasick\u00fdch probl\u00e9mov s\u00a0tovarom objednan\u00fdm on-line sa za\u010dali slovensk\u00ed spotrebitelia vo zv\u00fd\u0161enej miere s\u0165a\u017eova\u0165 na r\u00f4zne slu\u017eby poskytovan\u00e9 on-line. Ide najm\u00e4 o\u00a0marketingov\u00e9 praktiky, na ktor\u00e9 od roku 2014 upozor\u0148ovali najm\u00e4 eur\u00f3pske spotrebite\u013esk\u00e9 centr\u00e1 zo seversk\u00fdch \u0161t\u00e1tov E\u00da, spo\u010d\u00edvaj\u00face v:<\/p>\n
Tieto\u00a0marketingov\u00e9 praktiky maj\u00fa z\u00e1klad v\u00a0tom, \u017ee v ponuke do\u010dasne bezplatn\u00e9ho vyu\u017eitia ur\u010ditej slu\u017eby alebo v\u00fdrobku (napr. fitnescentrum pon\u00faka 30-d\u0148ov\u00fa bezplatn\u00fa sk\u00fa\u0161obn\u00fa verziu v\u0161etk\u00fdm nov\u00fdm \u010dlenom) nie s\u00fa spotrebitelia dostato\u010dn\u00e9 informovan\u00ed \u00a0o\u00a0mo\u017enosti \u010fal\u0161\u00edch dodato\u010dn\u00fdch platieb.<\/p>\n
V\u00a0poslednom \u010dase v\u00a0ESC v SR rezonuje najm\u00e4 t\u00e9ma internetov\u00fdch zoznamiek. Vo v\u0161eobecnosti s\u00fa v\u0161etky pr\u00edpady rovnak\u00e9.\u00a0 Spotrebitelia sa registruj\u00fa na sk\u00fa\u0161obn\u00e9 obdobie (48 hod\u00edn alebo 1 mesiac), no pri registr\u00e1cii nie s\u00fa vopred informovan\u00ed dostato\u010dne jasne a zrozumite\u013ene o tom, \u017ee sk\u00fa\u0161obn\u00e9 obdobie je potrebn\u00e9 v ur\u010ditom \u010dasovom predstihu zru\u0161i\u0165 v\u00fdpove\u010fou, inak d\u00f4jde k automatick\u00e9mu pred\u013a\u017eeniu zmluvy na \u010dasov\u00e9 obdobie 3 mesiace a viac.\u00a0<\/p>\n
T\u00e1to inform\u00e1cia je uveden\u00e1 iba vo v\u0161eobecn\u00fdch obchodn\u00fdch podmienkach, s ktor\u00fdmi spotrebitelia s\u00edce pred uzavret\u00edm zmluvy vyjadrili s\u00fahlas, av\u0161ak inform\u00e1cia o automatickom pred\u013a\u017een\u00ed zmluvy skryt\u00e1 vo VOP neposta\u010duje z h\u013eadiska pr\u00e1vnej \u00fapravy ochrany spotrebite\u013ea.<\/p>\n
V\u00a0 pr\u00edpadoch z\u00a0posledn\u00e9ho obdobia ide o internetov\u00fa\u00a0zoznamku prev\u00e1dzkovan\u00fa spolo\u010dnos\u0165ou v\u00a0Luxembursku.<\/p>\n
\u010eal\u0161ou t\u00e9mou, ktor\u00e1 spotrebite\u013eov \u010doraz viac zauj\u00edma, s\u00fa pr\u00e1va cestuj\u00facich v\u00a0leteckej doprave a\u00a0to najm\u00e4 vypl\u00e1canie n\u00e1hrady v\u00a0pr\u00edpade zru\u0161enia alebo me\u0161kania letu, pokia\u013e nebolo sp\u00f4soben\u00e9 mimoriadnymi okolnos\u0165ami. V\u00a0tomto pr\u00edpade spotrebite\u013eom prisl\u00facha finan\u010dn\u00e1 n\u00e1hrada zo strany leteckej spolo\u010dnosti vo v\u00fd\u0161ke 250 a\u017e 600 eur pod\u013ea d\u013a\u017eky letovej vzdialenosti. V\u00a0ESC v SR sa n\u00e1m v\u00a0minulom roku podarilo viacer\u00fdm spotrebite\u013eom z\u00edska\u0165 t\u00fato n\u00e1hradu a\u00a0to aj v\u00a0pr\u00edpade me\u0161kania letu z d\u00f4vodu poruchy na lietadle. Porucha na lietadle pod\u013ea rozhodnutia S\u00fadneho dvora E\u00da toti\u017e nepatr\u00ed k\u00a0mimoriadnym okolnostiam.<\/p>\n
V\u00a0jarnom obdob\u00ed sa na Slovensku kon\u00e1 viacero v\u00fdstav n\u00e1bytku, ktor\u00e9 s\u00fa l\u00e1kadlom aj pre zahrani\u010dn\u00e9 spolo\u010dnosti, ktor\u00e9 v\u00a0snahe preda\u0165 nev\u00e1haj\u00fa spotrebite\u013eom poskytn\u00fa\u0165 zav\u00e1dzaj\u00face inform\u00e1cie.<\/p>\n
Zo strany pred\u00e1vaj\u00facich naj\u010dastej\u0161ie doch\u00e1dza:<\/p>\n
Ke\u010f nastan\u00fa probl\u00e9my, je u\u017e d\u00e1vno po v\u00fdstave a\u00a0pred\u00e1vaj\u00faci z inej krajiny n\u00e1roky spotrebite\u013eov vytrvalo ignoruje.\u00a0<\/p>\n
V\u00fdrazn\u00e9 s\u00fa napr\u00edklad pr\u00edpady n\u00e1kupu mobiln\u00fdch \u201eklimatiz\u00e1ci\u00ed\u201c, ku ktor\u00fdm nie je potrebn\u00e1 hadica na odvod tepla, preto\u017ee chladenie zabezpe\u010duje n\u00e1dobka na \u013ead a\u00a0ventil\u00e1tor. K re\u00e1lnemu pou\u017eitiu a\u00a0zisteniu schopnost\u00ed \u201eklimatiz\u00e1cie\u201c zak\u00fapenej na jar do\u0161lo a\u017e v letnom obdob\u00ed.<\/p>\n
V\u0161etci spotrebitelia, ktor\u00ed kontaktovali ESC v\u00a0SR, zhodne tvrdili, \u017ee v\u00fdrobok nechlad\u00ed.\u00a0 Pred\u00e1vaj\u00faci reklam\u00e1cie zamietal\u00a0 s t\u00fdm, \u017ee v\u00fdrobok je v poriadku.<\/p>\n
Ke\u010f\u017ee i\u0161lo o zmluvy uzavret\u00e9 na v\u00fdstavisku, a teda mimo prev\u00e1dzkov\u00fdch priestorov, pred\u00e1vaj\u00faci\u00a0 bol povinn\u00fd pri n\u00e1kupe spotrebite\u013eom jasne a zrozumite\u013ene ozn\u00e1mi\u0165 inform\u00e1ciu o pr\u00e1ve odst\u00fapi\u0165 od zmluvy do 14 kalend\u00e1rnych dn\u00ed. Preto\u017ee si pred\u00e1vaj\u00faci t\u00fato povinnos\u0165 nesplnil,\u00a0 lehota na odst\u00fapenie od zmluvy sa pred\u013a\u017eila.<\/p>\n
<\/p>\n
<\/p>","protected":false},"excerpt":{"rendered":"Denne pom\u00e1hame spotrebite\u013eom z\u00edska\u0165 inform\u00e1cie o\u00a0svojich spotrebite\u013esk\u00fdch pr\u00e1vach a rie\u0161i\u0165 situ\u00e1cie, ke\u010f pred\u00e1vaj\u00faci alebo poskytovate\u013e slu\u017eieb od spotrebite\u013eov d\u00e1vaj\u00fa ruky …
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1471,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[237,102,239,76,236,238,83],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1468"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1468"}],"version-history":[{"count":1,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1468\/revisions"}],"predecessor-version":[{"id":1470,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1468\/revisions\/1470"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1471"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1468"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1468"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1468"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}