{"id":1340,"date":"2017-08-08T16:00:36","date_gmt":"2017-08-08T14:00:36","guid":{"rendered":"http:\/\/esc-sr.sk\/?p=1340"},"modified":"2017-08-08T16:00:36","modified_gmt":"2017-08-08T14:00:36","slug":"problemy-letom-5-krokov-ziskat-odskodne","status":"publish","type":"post","link":"https:\/\/esc-sr.sk\/novinky\/problemy-s-letom-5-krokov-ako-ziskat-odskodne\/","title":{"rendered":"Probl\u00e9my s letom? 5 krokov ako z\u00edska\u0165 od\u0161kodn\u00e9"},"content":{"rendered":"

<\/p>\n

Nepr\u00edjemnosti s\u00favisiace s\u00a0me\u0161kan\u00edm letu, jeho zru\u0161en\u00edm alebo odmietnut\u00edm n\u00e1stupu do lietadla m\u00f4\u017ee zmierni\u0165 finan\u010dn\u00e1 n\u00e1hrada, ktor\u00fa by v\u00e1m pod\u013ea \u00a0eur\u00f3pskeho nariadenia \u010d. 261\/2004 <\/a>mala leteck\u00e1 spolo\u010dnos\u0165 vyplati\u0165. Dom\u00f4c\u0165 sa od\u0161kodenia m\u00f4\u017ee by\u0165 \u00a0neraz spojen\u00e9 s probl\u00e9mami.<\/p>\n

Pripravili sme pre v\u00e1s preto nieko\u013eko jednoduch\u00fdch krokov, ktor\u00e9 nezaber\u00fa ve\u013ea \u010dasu, s\u00fa bezplatn\u00e9 a\u00a0v\u00fdsledkom m\u00f4\u017ee by\u0165 SMS s\u00a0inform\u00e1ciou o\u00a0prip\u00edsan\u00ed pe\u0148az\u00ed na v\u00e1\u0161 \u00fa\u010det.<\/p>\n

Kontaktujte leteck\u00fa spolo\u010dnos\u0165<\/h4>\n

Za \u00fa\u010delom vyplatenia n\u00e1hrady v\u00e1m odpor\u00fa\u010dame kontaktova\u0165 leteck\u00fa spolo\u010dnos\u0165 a po\u017eiada\u0165 o vyplatenie n\u00e1hrady. V sprievodnom liste je vhodn\u00e9 stanovi\u0165 lehotu, do ktorej po\u017eadujete o vyplatenie n\u00e1hrady (aspo\u0148 6 t\u00fd\u017ed\u0148ov). Niektor\u00e9 leteck\u00e9 spolo\u010dnosti maj\u00fa na tento \u00fa\u010del formul\u00e1r na svojej webovej str\u00e1nke.<\/p>\n

Preuk\u00e1zanie toho, \u017ee ste kontaktovali dopravcu je d\u00f4le\u017eit\u00e9<\/h4>\n

V\u00a0pr\u00edpade, \u017ee neviete preuk\u00e1za\u0165 kontaktovanie leteckej spolo\u010dnosti, m\u00f4\u017ee to vies\u0165 k\u00a0zbyto\u010dn\u00e9mu predl\u017eovaniu lehoty na vyplatenie n\u00e1hrady, nako\u013eko dopravca m\u00f4\u017ee odpoveda\u0165, \u017ee \u017eiadnu s\u0165a\u017enos\u0165 neeviduje.<\/p>\n

St\u00e1va sa, \u017ee niektor\u00e9 leteck\u00e9 spolo\u010dnosti maj\u00fa e-mailov\u00e9 adresy, z\u00a0ktor\u00fdch v\u00e1m pr\u00edde automatick\u00e1 odpove\u010f, pod\u013ea ktorej je potrebn\u00e9 pou\u017ei\u0165 kontaktn\u00fd formul\u00e1r.\u00a0 V\u00a0takomto\u00a0pr\u00edpade v\u00e1m odpor\u00fa\u010dame pred aj po odoslan\u00ed kontaktn\u00e9ho formul\u00e1ra urobi\u0165 si jeho \u201eprinstcreen\u201c.\u00a0 Po odoslan\u00ed formul\u00e1ra mus\u00ed pr\u00eds\u0165 na vami zadan\u00fd e-mail potvrdenie o\u00a0jeho \u00faspe\u0161nom doru\u010den\u00ed, preto skontrolujte \u00a0\u010di v\u00e1m pri\u0161lo.<\/p>\n

V\u00fdzvu m\u00f4\u017eete zasla\u0165 leteckej spolo\u010dnosti aj p\u00edsomne. V\u00a0takom pr\u00edpade v\u00e1m odpor\u00fa\u010dame vyu\u017ei\u0165 doporu\u010den\u00fd sp\u00f4sob zaslania s\u0165a\u017enosti a odlo\u017ei\u0165 si podac\u00ed l\u00edstok.<\/p>\n

Vyu\u017eite Eur\u00f3psky formul\u00e1r s\u0165a\u017enosti<\/h4>\n

Leteck\u00fa spolo\u010dnos\u0165 m\u00f4\u017eete po\u017eiada\u0165 o\u00a0vyplatenie n\u00e1hrady aj prostredn\u00edctvom typizovan\u00e9ho formul\u00e1ra, ktor\u00fd n\u00e1jdete na str\u00e1nkach Eur\u00f3pskej komisie pod n\u00e1zvom Eur\u00f3psky formul\u00e1r s\u0165a\u017enosti:<\/p>\n

slovensk\u00e1 verzia<\/strong><\/p>\n

http:\/\/ec.europa.eu\/transport\/themes\/passengers\/air\/doc\/complain_form\/eu_complaint_form_sk.pdf<\/a><\/p>\n

anglick\u00e1 verzia<\/p>\n

http:\/\/ec.europa.eu\/transport\/sites\/transport\/files\/themes\/passengers\/air\/doc\/complain_form\/eu_complaint_form_en.pdf <\/a>.<\/p>\n

\u010co nezabudn\u00fa\u0165 k\u00a0\u017eiadosti o\u00a0vyplatenie n\u00e1hrady prilo\u017ei\u0165?<\/h4>\n

Leteck\u00e9 spolo\u010dnosti obvykle vy\u017eaduj\u00fa k platbe poskytnutie nasleduj\u00facich \u00fadajov: \u00a0IBAN, BIC, majite\u013e \u00fa\u010dtu. Ur\u010dite prilo\u017ete aj k\u00f3piu palubn\u00fdch l\u00edstkov, pr\u00edpadne p\u00edsomn\u00e9 potvrdenie o\u00a0pr\u00ed\u010dine me\u0161kania letu, ak v\u00e1m bolo vydan\u00e9.\u00a0<\/p>\n

I\u0161lo o\u00a0mimoriadnu okolnos\u0165?<\/h4>\n

Ak leteck\u00e1 spolo\u010dnos\u0165 bude tvrdi\u0165 , \u017ee k\u00a0udalosti do\u0161lo v d\u00f4sledku mimoriadnej okolnosti \u2013 technickej poruchy, m\u00f4\u017eete pouk\u00e1za\u0165 na rozhodnutie S\u00fadneho dvora E\u00da vo veci C-257\/14, v ktorom sa uv\u00e1dza, \u017ee pri prev\u00e1dzke lietadiel sa nevyhnutne vyskytuj\u00fa technick\u00e9 poruchy a leteck\u00ed dopravcovia s\u00fa s nimi v r\u00e1mci v\u00fdkonu svojich \u010dinnost\u00ed be\u017ene konfrontovan\u00ed. V tejto s\u00favislosti technick\u00e9 poruchy zisten\u00e9 po\u010das \u00fadr\u017eby lietadiel alebo z d\u00f4vodu nedostatku takejto \u00fadr\u017eby samy osebe nem\u00f4\u017eu predstavova\u0165 mimoriadne okolnosti.<\/p>\n

Ak leteck\u00e1 spolo\u010dnos\u0165 trv\u00e1 na tom, \u017ee i\u0161lo o\u00a0mimoriadnu okolnos\u0165, no nechce poskytn\u00fa\u0165 bli\u017e\u0161ie inform\u00e1cie, m\u00f4\u017eete kontaktova\u0165 n\u00e1rodn\u00fd org\u00e1n dozoru, v krajine kde k udalosti do\u0161lo resp. v krajine pr\u00edletu, ktor\u00fd m\u00e1 k\u00a0dispoz\u00edcii inform\u00e1ciu o\u00a0skuto\u010dnej pr\u00ed\u010dine<\/a>.<\/p>\n

Ak aj napriek t\u00fdmto krokom neuspejete, po\u0161lite n\u00e1m v\u00e1\u0161 pr\u00edpad na rie\u0161enie. Jednoducho vypln\u00edte formul\u00e1r, ktor\u00fd n\u00e1jdete tu: http:\/\/www.esc-sr.sk\/nase-sluzby\/podanie-staznosti\/.<\/a><\/p>\n

<\/p>","protected":false},"excerpt":{"rendered":"Nepr\u00edjemnosti s\u00favisiace s\u00a0me\u0161kan\u00edm letu, jeho zru\u0161en\u00edm alebo odmietnut\u00edm n\u00e1stupu do lietadla m\u00f4\u017ee zmierni\u0165 finan\u010dn\u00e1 n\u00e1hrada, ktor\u00fa by v\u00e1m pod\u013ea \u00a0eur\u00f3pskeho …
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1341,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[175,174,68,76,78,177,173,176,77],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1340"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1340"}],"version-history":[{"count":1,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1340\/revisions"}],"predecessor-version":[{"id":1342,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1340\/revisions\/1342"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1341"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}