<\/p>\n
Spotrebitelia si \u010doraz \u010dastej\u0161ie rezervuj\u00fa hotely a letenky cez internet, pri\u010dom sa stret\u00e1vaj\u00fa so st\u00e1le v\u00e4\u010d\u0161\u00edm mno\u017estvom probl\u00e9mov spojen\u00fdch s tak\u00fdmito cestovn\u00fdmi slu\u017ebami. Tieto slu\u017eby v s\u00fa\u010dasnosti patria medzi tie, na ktor\u00e9 sa n\u00e1m spotrebitelia naj\u010dastej\u0161ie s\u0165a\u017euj\u00fa.<\/p>\n
Eur\u00f3pska komisia a org\u00e1ny na ochranu spotrebite\u013ea E\u00da za\u010dali v okt\u00f3bri 2016 koordinovane preverova\u0165 352 port\u00e1lov na porovn\u00e1vanie cien a rezerv\u00e1ciu ubytovania alebo cestovn\u00fdch l\u00edstkov v celej E\u00da.\u00a0Pritom zistili, \u017ee dve tretiny z kontrolovan\u00fdch port\u00e1lov, neuv\u00e1dzalo spo\u013eahliv\u00e9 inform\u00e1cie o cen\u00e1ch.\u00a0<\/p>\n
Doch\u00e1dzalo napr\u00edklad k tomu, \u017ee v neskor\u0161ej f\u00e1ze rezerva\u010dn\u00e9ho procesu boli pridan\u00e9 dodato\u010dn\u00e9 cenov\u00e9 polo\u017eky bez toho, aby bol o tom spotrebite\u013e jasne informovan\u00fd, alebo \u017ee propagovan\u00e9 zv\u00fdhodnen\u00e9 cenov\u00e9 ponuky nezodpovedali \u017eiadnej z dostupn\u00fdch slu\u017eieb.<\/p>\n
Zaplat\u00edte skuto\u010dne to\u013eko, ko\u013eko si mysl\u00edte?<\/strong><\/p>\n<\/li>\n<\/ul>\n V tretine pr\u00edpadov nezodpovedala cena, ktor\u00e1 sa zobrazila na za\u010diatku, kone\u010dnej cene.<\/p>\n Ide o ponuku alebo len o nal\u00e1kanie?\u00a0<\/strong><\/p>\n<\/li>\n<\/ul>\n V p\u00e4tine pr\u00edpadov nebolo skuto\u010dne mo\u017en\u00e9 zv\u00fdhodnen\u00e9 ponuky vyu\u017ei\u0165.<\/p>\n Ste zm\u00e4ten\u00fd vy alebo je m\u00e4t\u00faca cena?<\/strong><\/p>\n<\/li>\n<\/ul>\n V takmer tretine pr\u00edpadov nebola jasn\u00e1 celkov\u00e1 cena alebo sp\u00f4sob, ak\u00fdm bola vypo\u010d\u00edtan\u00e1.<\/p>\n Posledn\u00e1 lacn\u00e1 izba v hoteli alebo jednoducho posledn\u00e1 izba pred\u00e1van\u00e1 cez dan\u00fa str\u00e1nku?<\/strong><\/p>\n<\/li>\n<\/ul>\n \u00a0V ka\u017edom \u0161tvrtom pr\u00edpade sa na str\u00e1nke neuv\u00e1dzalo, \u017ee inform\u00e1cie o tom, \u017ee izby\/letenky sa \u010doskoro vypredaj\u00fa (napr. \u201ezost\u00e1vaj\u00fa u\u017e len dve vo\u013en\u00e9 izby\u201c, \u201eponuka plat\u00ed len dnes\u201c), sa vz\u0165ahuj\u00fa v\u00fdlu\u010dne na dan\u00fa str\u00e1nku.<\/p>\n Sie\u0165 spolupr\u00e1ce v oblasti ochrany spotrebite\u013ea (CPC) vyzve 235 internetov\u00fdch port\u00e1lov, u ktor\u00fdch boli zisten\u00e9 nezrovnalosti, a po\u017eiada ich, aby ich odstr\u00e1nili. Ak by tak neurobili, vn\u00fatro\u0161t\u00e1tne org\u00e1ny m\u00f4\u017eu iniciova\u0165 spr\u00e1vne alebo s\u00fadne konanie, \u010di u\u017e priamo alebo prostredn\u00edctvom vn\u00fatro\u0161t\u00e1tnych s\u00fadov, v z\u00e1vislosti od platn\u00fdch vn\u00fatro\u0161t\u00e1tnych pr\u00e1vnych predpisov.<\/p>\n Pri preverovan\u00ed bol odhalen\u00fd cel\u00fd rad nezrovnalost\u00ed, pokia\u013e ide o porovn\u00e1vacie n\u00e1stroje na internete. \u010eal\u0161ie nezrovnalosti, ktor\u00e9 zistili org\u00e1ny na ochranu spotrebite\u013ea, sa t\u00fdkali:<\/p>\n toto\u017enosti poskytovate\u013eov:\u00a0<\/strong>Viac ako p\u00e4tina port\u00e1lov uv\u00e1dzalo len obmedzen\u00e9 inform\u00e1cie (napr. meno, adresu spolo\u010dnosti), a 4\u00a0% neposkytovali v\u00f4bec \u017eiadne inform\u00e1cie;<\/p>\n<\/li>\n procesu hodnotenia pou\u017e\u00edvate\u013emi:<\/strong> 21,3\u00a0% port\u00e1lov prezentovalo hodnotenia spotrebite\u013eov nejasne alebo netransparentne (a\/alebo tieto hodnotenia zah\u0155\u0148ali prvky, ktor\u00e9 by mohli spochyb\u0148ova\u0165 ich pravdivos\u0165);<\/p>\n<\/li>\n Najmenej problematick\u00e1 bola prezent\u00e1cia reklamy a marketingu. Tento typ nezrovnalosti sa vyskytoval len na 2,8\u00a0% internetov\u00fdch port\u00e1lov.<\/p>\n <\/p>","protected":false},"excerpt":{"rendered":"Spotrebitelia si \u010doraz \u010dastej\u0161ie rezervuj\u00fa hotely a letenky cez internet, pri\u010dom sa stret\u00e1vaj\u00fa so st\u00e1le v\u00e4\u010d\u0161\u00edm mno\u017estvom probl\u00e9mov spojen\u00fdch s …\n
\n
\n
\u010co tak\u00fdmto port\u00e1lom hroz\u00ed?<\/h4>\n
\u010eal\u0161ie nezrovnalosti<\/h4>\n
\n
Zobrazi\u0165 \u010dl\u00e1nok<\/a>","protected":false},"author":2,"featured_media":1180,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"ngg_post_thumbnail":0},"categories":[23],"tags":[126,70,128,125,127,84,123,122,124],"_links":{"self":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1179"}],"collection":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/comments?post=1179"}],"version-history":[{"count":2,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1179\/revisions"}],"predecessor-version":[{"id":1182,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/posts\/1179\/revisions\/1182"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media\/1180"}],"wp:attachment":[{"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/media?parent=1179"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/categories?post=1179"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/esc-sr.sk\/wp-json\/wp\/v2\/tags?post=1179"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}